O’connor Lawrence R MD

His staff needs attitude adjustments. They need to learn customer service skills. They treat their patients poorly, especially the way they talk to them. Very unprofessional.

because of the doctor’s high standards and reputation, my mother was referred to his Glendale office as a patient …
my mother’s stress test wasn’t imputed in their system and couldn’t do the necessary tests but I had the written paper in my hand,
numerous times spoke to staff but nothing was being solved and despite all the facts, the office refused to see her that day.
the last person I spoke, to share my concerns, he immediately replied «I do not except any threats from you and you are welcome to go to another office …»
apparently, for some inexperienced individuals, speaking about concerns is considered a threat …
I am happy to say, we found another well respected and highly recommended cardiologist that helped us with my mother’s health concerns right away … believe in having well specialized physicians in the community but what we witness from the office staff and management can disappoint us and gives us no other alternative than to refuse to receive repeated poor service …