My Oreck Store

Worst store ever for customer service! I love my oreck vacume, floor cleaner, steam mop… All of my cleaning supplies are oreck! I moved to the glendale area from avondale a few years ago and have had nothing but problems with this store. Workers are unhelpful and horribly rude. I hate giving bad reviews, but i think this store and other potential clients need to be aware of this problem.
I believe in supporting local businesses and instead of ordering online, i will drive the extra 30 minutes to avondale!
I will not go to this store again

We bought our vacuum from Oreck about 8 years ago, before Dyson came along and revolutionized everything. We paid a lot of money for it, and were given a maintenance plan that would cover the routine cleaning and belt changing once a year for 8 years. The vacuum itself has done a good job, but technological advancements have meant that there are much, much cheaper vacuums that perform just as well or better. As for this store, they have always been a high-​pressure sales establishment. They are always trying to get me to buy some part for my vacuum whenever I take it in for the covered maintenance. The last time that i went in the girl inspected my vacuum then told me I need a new roller brush. She said, «the brushes last 3 years and then they need to be replaced». I told her that I had them replaced 2 years ago. She then said, «yeah, the brushes last 2 to 3 years, and then they need to be replaced.» Seriously?! You would think that they would treat their customers like gold, because we spent so much on our vacuums. Instead they just see dollar signs whenever a customer walks through the door. It’s a shame that they run their business this way.

Love this store and love my vacuum. The employees are amazing! Apparently I sucked up a Gatorade cap so took in my vacuum (new bagless) one. The employee took it right in and got it out he also taught me how to take the canister apart so I could clean it. You can’t get that type of service with a Dyson. I would have had to mail my vacuum in for something that took two minutes. Oreck is worth every penny !!