Maxon Air

I could not even get a call back to schedule service from Maxon Air.
A return phone call with an ETA… even if not same day would have been appreciated.

A little over one week ago, Maxon Air replaced an air handler for my AC unit as an authorized vendor thru my Home Warranty. When connecting the unit, the technician dislodged the A/​C drain pipe. As a result, and unknown to me until yesterday, the unit has been leaking causing some minor damage to drywall and insulation. Upon discovering this, I was able to quickly fix the drain pipe issue, but contacted Maxon to come out an assess the damage.
The owner, Corey, came out quite promptly. He recognized that his technician had accidentally dislodged the pipe stated that they incur no liability for any drain-​pipe issues as it would cost too much money to check the drain pipe and Home Warranty of America did pay him enough. I pointed out that I was able to quickly locate and fix the leak simply by shining a flashlight thru the vent. I also pointed out that making certain an A/​C unit is hooked up correctly, was essentially A/​C 101.
He continued to point out that my Home Warranty company did not pay enough for his technicians to spend any additional time on such trivial issues. I reminded him that this trivial issue had lead to damage to my drywall and insulation. Truth be told, I suspect that replacing a few feet of insulation and a very small amount of drywall is all that is needed to satisfy my concern.
Again, Corey replied that it would be too expensive on his time to do so. Again he re-​iterated that there is «no warranty on AC drainage» He does have that phrase stated on his invoice. However, I would argue that pertains to drains clogging overtime as they are prone to do, and not when the damage is actually caused by their own tech. Ultimately, he said he would consider talking this over with his handyman. I said I hoped he would as I felt strongly enough about this to consider small claims court if he ignored me. Seemingly, that was the wrong thing to tell him, because he immediately, said «That’s it, I’m done with you, and I won’t be contacting my handyman.» He then stormed out of the house in a proverbial huff.
I actually think this could have been easily resolved. The damage is relatively minor. A simple «I’m sorry and I’ll have someone fix it» would have satisfied me. One other complaint is that when they installed the unit, they did not put a filter in. I noticed this too several days after the install. I called them on that issue as well, and they said it was not their responsibility to put in a filter. While I don’t know if that is true or not, I do know that having NO filter is bad for the unit and they should at least inform the customer that one is not in place and to go do so asap.

was totally satisfied with my experience
AC out during the big heat heat wave and heat advisories
Was told they would be here between 8 – 11 and they were here at 8:00
Totally professional and courteous — go the AC back up and working quickly
Would recommend to anyone

I’ve had this company out 2 times with an A/​C issue. The first technician was very helpful, quick and professional. The second time we had them come out we had another person look at my A/​C unit. He was condescending and not understanding of the issue that I have with my A/​C. He told me my duct work was too large for my A/​C unit to function properly and that the home warranty company wouldn’t cover it. I have however contacted my home warranty company and they do cover duct work.
All in all i would not recommend this company due to the lack of consistant service. They seem as if they work for the home warranty company more than caring about their customers needs.

Sadly, I don’t have rave reviews about my experience with Maxon.
Maxon was assigned by a home warranty company to repair the AC in the home I am renting. The tech, Chris, arrived close to 3−330p. Well outside the window I was given (10a-​1p). He quickly informed me that he’d spent all day in another customer’s attic & was hoping not to have to go into my attic. He asked me where the thermostat was, but I don’t recall him even going near it or upstairs at all.
The whole visit took about 45 minutes. He checked the AC unit outside, added freon, sat at my dining table filling out paperwork and left. I did have to contact him after he left because the temp on the thermostat wasn’t dropping (it held at about 88 – 89 degrees). He advised me to turn the AC off, but leave the fan on for a little while & try the AC again later. It took the entire night for the temp to come down.
I will add that the AC went out again 2 weeks later & the vendor that was sent out went up into the attic, replaced the piston & added freon. Although he was polite, I feel Chris could have been more thorough rather than just throwing freon at the unit.

Maxon Air is GREAT! Very professional, knowledgeable, courteous and service with a smile. It is nice to find a family owned business that puts the customer’s needs first and at any time!

Great service, Great Techs, & the gal that answers the phone was really nice too!
Called to have them service my handicapped elderly Mother’s AC unit… they worked with her schedule and was on time and did excellent work! They don’t BS around when it comes to the quality of their work. I would highly recommend them for anyone!

Cory was great!!! He knew what was going on with my unit right away, and he had it fixed in no time. I was amazed at how good his customer service was, they didn’t try to up sell my on things I didn’t need. It is nice to find people in business that operate with honesty and integrity!
Maxon Air will be my go to company for all my A/​C needs!!!

Courteous, prompt, knowledgeable, FIXED QUICKLY! What more can you ask?
Brandon came out, and was a great guy, professional and knowledgeable.
Will definitely call in the future! SUSAN R.

Our air went out and we called Maxon Air because they’re linked through a family friend. They came out right away and informed us we needed a inner coil replaced. Unfortunately, that particular part for that AC manufacturer wasn’t available in the area and it needed to be shipped from the factory. After spending 19 days displaced from our home, they returned to replace the coil. Thankfully, the part itself was under warranty, but we still paid about $ 1K in labor. However, our home was still quite warm. After a couple of weeks of our home never reaching less than 80 degrees (in August in Arizona), we called another company for a second opinion. Upon inspection the new technician found that Maxon’s install of the new coil had not been completed properly and a valve had been left off, allowing Freon and corrosive oil to leak onto our roof and causing our once-​again ineffective AC to run non-​stop. Our supposedly new coil also showed signs of rust after only a few weeks of use, which the second technician was surprised to observe. We presented Maxon Air with our concerns and the bill for the second company’s inspection and repair on September 4^th (6 days ago), and have yet to hear back from them. We would be well within our rights to contact the ROC and/​or ask that our roof shingles be replaced because of the oil, but simply want a reimbursement of charges for a second visit by another technician. However, Maxon Air does not seem to care enough about customer service and retention to even acknowledge such a serious issue in a timely manner.