LOFT

Listen to the other reviewers: staff here are lacking in customer service skills. I came in on Monday night about an hour before closing. The store was almost empty, the employees not busy, and yet I received no greeting or inquiries about whether I needed assistance. One girl passed very close to me and had already seen me in the store yet still said nothing. The refusal to be helpful almost bordered on unfriendly and I felt so awkward in there I left sooner than I might have otherwise.
Even if you’re not as concerned about good service, the store isn’t particularly well stocked, especially if you are petite. That section is small.

Came here to buy a particular dress but they didn’t have it in stock. I was a bit bummed because I drove from mid-​wilshire just to try it on and get it. However, the employee helped me order it and it was free shipping to my house! (Which is awesome because if I purchased it online at home, I needed to make a minimum purchase of $ 125 in order to get free shipping).
It was mid-​day and they only had 1 employee at the register but then another came to help when the line started to get long. It did take some time to check out because 1 person was returning multiple items and getting price adjustments on even more and then another person tried to open a Loft credit card and there were issues.

GREAT STAFF! The sales team are phenomenal — very warm & friendly and they always greet me when I’ve visited. They always look very trendy in their own clothes. Even with a language barrier, they’ve always been able to help me.
The clothes are pretty okay — sometimes hit or miss. But their clearance sales are always great!

Got my first business casual wool overcoat and shirt today~ The sales were really patient and helpful to My friend and I while we tried to get same items. She’ll take them to SF and I’ll wear them in LA. Ready for fall!

THE MOST RUDEST STAFF EVER!!! I swear every time I come into this location, I have NEVER gotten a greet from any of the employees, even when I was the only customer in the store. It’s too bad because I love shopping at Ann Taylor. From now on if I must go into the galleria location, I’ll just look for what I want to purchase and I I will just buy it at another Ann Taylor location.

Rude staff. They don’t greet you and don’t care to make a sale. My bf and I walked in to find a top for pictures for work and found one within a few minutes. They don’t care what you take into the fitting rooms. But whatever just wanted to make sure the top fit. Went to pay and we literally stood there for 15 minutes. My bf was making loud comments such as «We will just leave the money on the counter and take the top!» NO ONE CAME to ring us up! Finally as I left the top on the counter and turned around to walk away, a female said, «oh I’ll help you». She just watched us the whole time. I haven’t went back to this location. I rather head out to another.

Beautiful store, lovely displays and clothes. Extremely rude staff. I guess they would rather work on the appearance of the store then deal with customers. Lady who just did my return (normal return with receipt and in less then 30! days) was so rude. No greeting, I stood at the counter for @3 minutes then she finally calls over from her display– «you need some help». I said I had a return, she said «you will have to come to this register». I had already taken the item out at the center register. Really, you can’t walk over to me? I have to come to you? Not good customer service. She examines my receipt and credit cars for the rerun like I’m trying to pass counterfeit! Rude! No thank you, no have a nice day, she just walks back to her display work. Hey lady– the folded sweaters don’t provide you a job, CUSTOMERS DO! I appreciate a clean store, but not at the expense of customer service or even simple human kindness.

Loft is a great store, always has cute clothes at reasonable prices. This location is always neat and orderly, easy to find what I am looking for and has great customer service. Last time I was there the manger, Chris, helped me out. I left a very happy customer and will return.

WOW!
I had the worst experience in this store that I have ever had in an ann taylor owned store.
Not only was the store messy but the employees ignored the heck out of me.
I stood at the register for what felt like forever while an associate talked to someone on the phone.
Definitely talking to her friend not a customer.
I approached a manager who seemed really bothered by me
horrible experience!
I’m better off going to Pasadena or Arcadia
NEVER coming to this loft again.

My sister and I went in and liked the new spring line. There was no one there to greet us. The five employees were at the register chatting and ignored us. Terriable customer service. After we checked out the whole store and before leaving I stared at the group to see if they have noticed us. After a minute one of them said can I help you and I said don’t worry, go ahead with your business, it looks like your busy. We turned away and walked out and we didn’t give them the satisfaction of answering us. It’s to bad because we shop there a lot and this won’t be the only complaint.

I came into the store to return an item and despite there being only a small amount of customers helping themselves and 2 employees passing the time folding clothes, I found myself standing at the register for a good amount of time before someone came to help me. But maybe they didn’t notice. I dunno. The return process was fast and painless and the employee was very friendly during the whole thing so that made up for the wait.

I went in today, Sunday during July 4^th weekend, and not a single person greeted me while I walked around the store, even though associates were walking right past me. This lack of customer service is disgusting — expecially on a busy weekend when they KNOW they are going to have lots of shoppers. I picked things up, checked them out and still nobody helped me. The petites section isn’t even clearly designated (usually they have a sign). The sales rack was a complete jumble with all the sizes mixed together. Some retail stores utilize this trick to encourage you to thoroughly look through the racks — but for this shopper it’s completely off-​putting. I don’t want to rummage through ALL the sizes just to find MY size. I was absolutely disappointed with this trip today — the only reason I didn’t give a lower score is because I know this is a good company. In fact, I’ve worked for Ann Taylor and LOFT before and this lack of service and sloppy sales floor would have been totally unacceptable at the stores I worked at. The next time I need something from LOFT, I’ll go to the Northridge store or order online before I’d ever go to Glendale’s store again.

I went into this store on Friday night with a mission– to find a fitted black suit for a ‘Secret Service’ Birthday Party Bar Crawl. I did not find a suit. The only black suit jacket they had was a bolero style– but I did get some black suit slacks, and some lusciously soft basic t-​shirts with a really flattering neckline. I mean, it’s spring, not exactly black suit season.
I love the quality of the cut and materials at Ann Taylor Loft. The ladies at the store were very helpful, it was a great experience!

Went over the weekend (here and The Limited) to take advantage of sales on fall clothing, of which I don’t have a lot of (perputual summer girl). I’d actually never been inside a Loft because I’m 5’10 and most stores like that tend to cater to my more petite sisters… so I’d always marched on by. Sunday I saw an awesome navy and white striped jacket and had to peek in. Loft is a bit different than Ann Taylor in the sense it’s more contemporary (fashion speak for basically not middle aged and somewhat stylish). The prices (minus a sale) are not super great, but the quality seems to be worth it. I have found that as much as I love the fast-​fashion stores, most of their stuff doesn’t last very long. So if you can afford to buy a nicer version of something you will wear a lot, Loft and similar stores are worth it long run.
I think the management/​staff must have changed since the first two reviews, because nearly immediately I was warmly approached by a saleslady and asked if I wanted her to put the things I’d collected in a room. She didn’t stand in my space or hover, which was nice; she just let me know she was there if I needed help. They must have been slightly understaffed because I didn’t see anybody in the fitting room, but someone did pass through and ask if I was doing OK. They were having a great sale (I think it ended) that if you spent certain tiers of money they’d give you several bucks off… I think if you spent $ 150+ it was $ 50 off, for example.
Another nice feature: the receipt, unlike most stores, showed each item at the sale price, so in case you wanted to return one thing, you’d know how much you’d get back. You know how it is… some stores still find a way to be sneaky sneaky and you end up getting back far less if you return one thing after a sale like that. So if you get buyer’s remorse like I sometimes do, it’s nice to know.

I love Ann Taylor clothes. I shop at their store in Glendale galeria often and never had a problem with service. You are always greeted by a very polite associates. They offer their help but in a nice, not in obsessive manner.
Store itself is ALWAYS very clean, clothes are neatly organized, dressing rooms are always available and they never have any clothes left around from previous customers .
I just love to shop at this store.

It saddens me to write this review since Ann Taylor Loft is one of my favorite stores. This Glendale location leaves much to be desired when it comes to customer service. You rarely get greeted when you enter the store or are offered to have a room started for you when you are carrying a handful of clothes to try on. I usually go into the dressing room on my own and have to go out to get a different size for myself. Changing in and out of clothes can be time consuming! Often, the workers are chatting among themselves and seem inconvenienced when you ask them a question. This location needs to take lessons from their Pasadena and Studio City locations. They know how to treat a customer right.