Kaiser Permanente Glendale Medical Offices

Staff is friendly. First time here so it was great knowing the staff was there to assist. I parked at the residential neighborhood. Just sad there is no free parking. But overall good experience.

Dr. Lund was great, I highly recommend her. Also the staff was really friendly. The only thing that I did not like was that the parking is ridiculously expansive, I paid 8 USD.

Stay away from Kaiser. Before I moved here I was seeing a pain management Dr. in North Carolina for Chronic pain. The Dr. in N. C was giving me 30mg 3 times a day of oxycontin to manage my pain. I moved to Laguna Niguel, my company offers Kaiser I got a referral to kaiser pain management. The Dr. refused to give me oxycontin and wanted to give me morphine. In my medical file it stats that I cannot take morphine. Morphine does not metabolize in my system. So I can literally take 20 pills and nothing would happen. He refused to give me anything else. I went back to my primary Dr. and she gave me oxycodone 30mg 4 times a day. I have been taking this dosage for 3 years now, until now. I moved to Glendale and I had my prescription transferred to the pharmacy on Orange street in Glendale. That day I went to pick up my medicine. The pharmacist refused to fill the prescription. He said that the Dr. has me on to much medicine. I could tell right away that this pharmacist has a problem with me being white. I then decided to see the Dr. with pain management at the same location as the pharmacy. The minute the Dr. saw me he had a problem. He told me that he was going to take away my narcotics and if I didn’t like it I can go somewhere else. My wife and I couldn’t believe how he was acting and what he was telling me. He never asked me about my pain or showed any sense of caring. I showed him all my medical paperwork and my mri. He quickly looked it over and said nothing. Clearly I have been discriminated against and its not right. I have a legit reason for taking the medication as I am in pain all the time. So now they have taken away 40mg a day and its only the beginning. I am going to have to drop kaiser and go with another insurance company just to get my medication.

I like to convenience of this location because it’s so close to my home so going out while I’m sick to pick up my meds was not too bad. I do think they should bring their parking prices down a bit, especially if you’re there just to pick up from pharmacy. But overall, this location is very clean and staff is friendly and helpful.

Forty minutes on hold in doctor’s office to fill a prescription!!! They should either hire more staff or open more pharmacy, or let people go to other pharmacies and Kaiser pay for prescription! Huge inconvenience! Just switched from Blue Cross to Kaiser this month and already regretting it!
Kaiser’s phone system still gets a one star, but I have to admit they are the most organized with least wait time to be seen by doctors and pharmacy. Doctors and nurses are caring and you are taken care of immediately and the premium I pay is also lower than other insurances. And their online system is the best part of it. You can email doctor, pharmacy, refill, check your lab results, get appointment,… Most convenient system ever.

It’s down the street from me so I can walk here. But I’m lazy and I live in LA so I drive everywhere — even three blocks to park in a lot and pay $ 4.00 for 30 minutes. Layout is confusing and I parked on the second floor because there were arrows pointing across the bridge. But when I walked across the bridge, I found a sign that said the reception desk was on the first level. Fail.
My doctor was good, although I still miss my old one in Pasadena. Which really isn’t that much further (and with free parking, *ahem*) but I’m just happy to be back with Kaiser so I’ll shut my mouth.

A year later still the same; poor customer service. I walked in and there was a line to check in. One of the employees was on the phone and did not acknowledge to anyone or make eye contact that he would be done with his call and help patients. Instead, he turned his chair so he wouldn’t see the line. Too bad I like my doctor here, or else I would have changed my plan.

Very bad service. Long waiting before seeing the doctors. Rude nurses. Will definitely change my medical insurance next year.

The check-​in line is a bit like the post-​office, five windows but only two are open. So patience is required for this part, if you can use the self-​checkin kiosk, do! Once past this bottle neck, I’ve had nothing but streamline service. Dr. Saisho is fantastic and is staff are friendly. Switching to Kaiser was great decision.

I have been a member of Kaiser Permanente on and off for over 20 years and I am still a member but in another region. I was looking up a KP facility for my daughter who works in Burbank. And I was appalled about the paid parking.
Kasier, you should be ashamed of yourself to charge for parking. With all the money Kasier Permanente makes on an annual basis, why are you charging your patients parking fees? Woodland Hills use to charge for parking fees back in the 1990’s and they finally did away with the parking charges.
Remember, patients have options and without patients, there wouldn’t be any jobs for the medical staff at this facility.

Today was my first visit at the Glendale facility– I have previously been to E. Hollywood, which is a little crazy.
Easy to park– they do take CCs now BTW. As someone else said– If you are coming from the 134 on Pacific take the 1^st right AFTER Glenoaks to get to the parking structure.
Just had to have a blood test. It took a little under an hour, which was almost all waiting time in the lab. The lab tech said that the mornings are always the busiest and that after 1 things lighten up. I’ll try that next time.
As has always been my experience at Kaiser, all the staff was friendly and welcoming.

Came here for OBGYN and then for pediatrics, both of which are on the second floor.
The staff here is amazing and deserves 5 stars. Dr. Mann my OBGYN was very understanding of my natural birth plan, never condescending.
Dr Tierney, my sons pediatrician is wonderful and really takes his time to explain things and you can tell that he genuinely cares about each of his patients, because he gives them the same attention and respect he would an adult.
The reason I am giving Glendale Kaiser 3 stars is because they might just have the most ass backwards floor plans you will ever see in a 21^st century medical center.
the second floor waiting room is shared by OBGYN (adults), some other adult care stuff (possibly geriatrics?) and by pediatrics. Finding a place to sit in the waiting area involves having to decide if you want to sit next to the elder man coughing away, or the other sick lady with some kind of rash. My son has only had two colds: both within a day or two of a «wellness visit» at Kaiser Glendale. Do you see the irony?
Apparently this is changing in 2016, but I sure wish in the mean time they could do something, like divide the waiting room into «well» and «unwell» so that pregnant women and babies don’t have to sit surrounded by sick people with potentially contagious diseases.

I’ve been with kaiser for over a year now and have to say they have been good. I don’t go to the Los Angeles jaiser because that place can get crazy. Parking is a but expensive though.

It’s very convenient to have a Kaiser Permanente close by.
I use it for my lab tests, and I am in and out really fast!
The parking is not free anymore. :(
I think is $ 2.00 after 15 minutes and then $ 1.00 every 10 minutes…
Make sure you pay with cash or CCs «before» you get to your car.
They have auto machines where you can pay…
Don’t try to park on the street, is by permit only.

I’ve never had any problems with this Kaiser. Yes, I’ve had to wait quite some time for my last two appointments, because of no available rooms, but it’s been okay. I give it 3 stars, because the parking sucks.

Kaiser seems to get a bit of a bad rap! I recently switched to KP from a PPO — and I have to say — so far I am totally impressed!
This location is a pretty great — one stop medical care shop. The facility is clean, and not so big that you feel overwhelmed.
I checked in at the self serve kiosk and went straight to my doctor. I was greeted by the nurse within 10 minutes and only waited for the doctor to see me for a few more minutes.
My doctor was kind, patient and answered all of my questions. She gave me a great deal of information and had a nice bedside manner. I was 100% at ease with her and very pleased with her attention to detail.
After being seen by the doctor I again met the nurse for a tetanus and flu shot. From there I hit the pharmacy on the 2^nd floor to fill some prescriptions, then back down to registration to check into the lab. At the lab I got my number and waited about five minutes to have my blood drawn.
Once I was done with the lab, I went back up to the pharmacy and my prescriptions were all set and I was good to go!
All in all I was in the facility for a bit over an hour. Everyone was very professional, friendly and courteous. This is a nice location, if you can book your appointments first thing in the morning or in the middle of the day you may have a better experience. Parking is $ 4 and cash only.

My experiences with this Kaiser facility have been hit or miss. Sometimes it’s great and sometimes it’s not.
It is annoying that you have to pay for parking at this one. I mean c’mon, it’s Glendale not downtown LA.
I usually only come here for lab work or shots. The last time I was here was for a TB test. In the past it’s been a quick 10 minute thing at this location, but this time I waited for TWENTY MINUTES, yes 20 minutes, just to check in so that the nurses station upstairs knew I needed a TB test; that was ridiculous. Once I finally checked in, I was called and out the door in about 8 minutes. When I returned a few days later to have it read, the wait to check in was only 5 minutes or so as it has been in the past, so hopefully that was just a weird fluke.

I wanted to like Kaiser. My friend who had a terminal illness, but is now fine, had great support from her Kaiser. For me, being relatively healthy, I found that Kaiser wasn’t the best fit for me.
The good: Nurses and pharmacy are working fast and working hard.
Tip: park 2 – 3 blocks away and its free. But read the signs! Good luck!
The bad:
1) Paid parking! don’t I pay you a monthly amount + co-​pay? Then I have to wait 45 minutes into my appointment which makes me pay more. Street parking for ME is okay since I don’t mind walking 3 blocks, but I know most others cannot.
2) Impossible appointments: You’re sick? Great call a 800 number and then you have an appointment in a month.
3) Unhelpful doctor: My family has a history of diabetes, high BP, cancer and a plethora of other issues. I had to push my doctors for other tests I wanted just to be sure of my issues. My regular blood test resulted in a letter. It said «You are not allergic to gluten (which I wanted to make sure and pushed for) and you are allergic to dust mites» There was no indication of cholesterol and other test results I’ve been giving by doctors when I wasn’t with a HMO. Um why did I not eat for 12 hrs then wake up early for the blood lab and wait in a long line and check in to 2 different stations to just find out those two things? Argh!
4) I am bugging the doctor?: The commercials for Kaiser, which I despise the narrators voice, tell us to ask our doctors questions. I think my asking questions about my health and aches, pains, past issues, and family history were not well received and my doctor just wanted to get to the next patient. After I waited 45 min… I mean she tried to be nice but was just dismissive.

I went to the dermatologist for the first time today at the Glendale Kaiser Permanante office. My Doctor (Doctor Ong) was great! The staff got me in a little early since I got there early, the Doctor came in almost as soon as I got into the room, and I was in and out within 15 minutes!
There is a private parking structure next to the building especially for Kaiser. Use it! I stupidly tried to find street parking.

Pharmacy on Mondays are empty!!! The pharmacy techs here and also the pharmacists are always going 100MPH. Todays visit was actually really fast and was pretty impressed with the customer service!
–Cheers–