JohnHart Real Estate

I had the pleasure of working with a JohnHart agent on the purchase of a condo in Glendale on Brand, and it was a seamless and smooth process. There wasn’t one second where I felt that my agent didn’t have my best interest in mind. She fought to get our offer accepted, and then fought when the seller tried to throw some expenses on us at the minute in escrow.

One the more unique aspects of working a JohnHart agent, and something that I learned during this process, is that they are all supported by a «back office» which is comprised of a seemingly countless collection of employees whose job is to make my life much simpler. They expedited paperwork and sent me digital copies to e-​sign, coordinated my viewings to see the property, followed up with my lender and with escrow to ensure we wouldn’t run into issues during closing, and were an all-​around joy to work with.

I highly recommend this firm, as they are actively involved in quality controlling the whole process — which means that customers such as myself have less to worry about.

Our experience with Jennifer Ricco from this agency was a very difficult and disappointing experience. I don’t like writing reviews like this, but I wouldn’t want someone else to have the same problems we did. She was not honest and did not keep her promises. Our home never had an open house as she promised she would every week, she brought maybe a couple of people to see it in months, and lied about home prices going down when they were actually going up. In the end, our home never sold, so we wanted to let her go since she was no help; however, she refused to release us from the VERY LENGTHY contract she had us sign, which by the way, she promised we could cancel at any time. We had to contact a lawyer to get her to back off and cancel the contract. If you don’t do your job, you get fired. That’s that.

My husband and I had been trying to purchase a property for a year to accommodate our growing family. We worked with few real estate companies and were very disappointed. One of our friend who knew about our dilemma recommended JohnHart Real Estate Company. We worked with the CEO Harout and our experience was amazing. He truly cared about us and what we wanted it. If we were making a mistake, he was right there to guide us through the process. I have to say after many disappointments, Harout was able to get us in our dream home. We did not only buy a house that we love but we also gained a friend. Thanks again to Harout and his entire team including Tina, Jenny and Kristina.

Marlin was the perfect agent. She helped me to navigate the crazy market in Glendale, CA. I have been extremely happy with her service, her communication style, her urgency when needed and her overall professional approach to me. She never pushed me on any of the properties that I visited with her, but always provided a very balanced opinion when solicited. She also steered me away from properties that were highly likely to be sold above the listing price, something that I had told her initially that I won’t like to do. When I actually bid for the property that I bought, she advised me to make a last minute change in price based on the activities before the offer review deadline, which helped me to close the property at a price point that I wanted. All these attention to details and taking care of client’s interests are rare things in today’s red hot housing market. I would highly recommend her services and I definitely would use her when the time comes for my next transaction.

Not attacking just the inspection company. The real estate agent and broker lied and said they were doing follow up. I consider that part of the job. It shouldn’t end the second you get your check, but should end when you do what you promise. In this case YOU DID NOT.

As you can tell from my stats I am a somewhat avid Unilocaler, and I wanted to
share my experience with all of you in a few short bullet points:
1. My Agent was Tina Keuroghlian, and the Transaction Manager was
Jenny (no idea how to spell her last name lol) — What a powerhouse team
right there! Between the two of them I was regularly updated on my
listing, I automatically received copies of all offers submitted, and was
expertly advised on every aspect of the sale.
2. Marketing — I had previously listed this property with another
brokerage (who I will spare the embarrassment of naming) however after
having it listed with them for some time I decided to cancel the listing
and give JohnHart/​Tina a chance. Tina listed the property AT THE SAME
PRICE, and was able to generate 8 offers and close the transaction in a
little over a month. This I am assuming is due to the marketing she did:
email campaigns, websites, Zillow, trulia, facebook, etc. Really outdid
herself!
3. Negotiation — Tina bcc’d me on emails to the agents when she was
tactically negotiating with them, for my amusement, and I must say she has
finesse! And guess who won because of it? (hint: ME!)
I think you get the point: These guys rock (especially Tina and Jenny!).
Sidenote: There are several negative reviews on here, but they seem to be
from people who were not represented by this company and/​or were just
leads… That’s unfortunate because anyone who has actually used these guys
know that they are extrememly involved and unbelievably professional.
Anyways, there my 2 cents, hope you enjoyed it!

Harout is a fantastic and professional broker. His expertise and knowledge of how the local real estate market works is fantastic. His team of brokers is up to date on all the newest and greatest luxury homes in the Pasadena and Glendale area. You need to call his team when you need the best to list your home and represent you well. Also, ask him for an explanation on why USC is so bad at football every year.

It may be cliché to say that I don’t write Unilocal reviews often, but the truth is, I really don’t. For me to recommend or slam a business, I must be absolutely convinced that they are deserving of the time spent writing such a review.
I have had the pleasure of working with this company on a few occasions over the past couple of years and I must say that I am yet to be disappointed. People say that a Realtor is a Realtor, and that the brokerage really has nothing to do with it, but my experience has been quite the opposite. A team of highly experienced, salaried employees who ensure that every detail is attended to assists all JohnHart agents and brokers.
The process of purchasing, and subsequently selling, property with JohnHart was unbelievably smooth. Throughout each transaction I was regularly updated, both through their automated software and with personal phone calls from an assigned «Agent Liaison» (Transaction Coordinator). I have worked with Jenny and Jessica, and they were both absolutely delightful! I even received an occasional call from the Principal Broker, Harout, who was calling just to check in and see how things were going (that’s a first!).
My experience with other agents, especially in the Glendale market, has consistently been a game of cat and mouse — where I am constantly chasing them down for updates, paperwork, and most importantly, the attention that I deserve as a principal in the transaction! This was not the case with JohnHart Real Estate, and I truly couldn’t be more pleased with their efforts on my behalf.
They’ve got a well-​oiled machine running over there, and I look forward to working with them more in the future.
Thanks for everything guys!

Several months ago I had the pleasure of working an agent from JohnHart regarding the sale of my property in West LA. After reading about the company on their website, and what they stand for, I decided to contact them to find out what my home could sell for at that time (last winter). I informed the agent that a similar property across the way had just sold for $ 875,000 and was only on the market for several days.
I anticipated the typical realtor response where they just try to push you into listing your property on the market right away and shove contracts at you, however the response I received was quite the opposite. The agent told me that according to his preliminary search the $ 875k price was attainable but that it was likely a little bit of stretch, despite my property being nicer than the one that I had seen sell.
He continued to tell me that something was «fishy» about that other property selling so quickly and at that price, without being condescending at all. He also said that he was going to look into that transaction and see what was going on so that he could better answer my questions.
At that point I thought that he was going to blow me off, but instead I received a call back later that day letting me know that he was able to find out that it was an inside sale amongst family members and that the buyer, seller, and realtor were all related and there was definitely something shady going on (as it wasn’t even properly listed on MLS!).
The agent then suggested he run some analytics on the neighborhood and the market, ultimately providing me with a report on everything I ever wanted to know!
While I was absolutely blown away with the service I had received thus far, what he did next impressed me even more.
I asked him for advice and he suggested holding out until spring as that is the hottest time of year in real estate, so I said «do you want me to sign a contract now or something and then you just list it when you feel the time is right» and he said no!!! He said that there was no need for that and that he would keep me updated on my property value. Every week since then I have received an update regarding happenings in my area — and more importantly HE WAS RIGHT: Values in my area have risen substantially!
We are preparing to list the property now, for which he is making all the arrangements and taking the burden completely off of me, and having purchased and sold many properties previously I was so impressed with this agent that I had to write this review!
Thank you John for your hard work thus far and I am excited for what lies ahead…
Folks, stay tuned for an update at the offset of this sale, but I highly recommend these guys!

My review is about one of brokers in the firm, Audrey Peters.
First of all, I’ve never met her. spoke with her on the phone and texts. how could I possibly have such a bad experience based on that, right? but, I have!
I was web researching on trulia to find a condo I want to buy. I found a few and sent request (it was sent to multiple brokers listed, I guess) I got contacted by her and the other broker next day.
She kept telling me i have to sign «exclusive agreement» to see properties. really? I’ve never met you. there are millions brokers can show me properties.
I backed up and told her I don’t want to, because I ‘d like to hire a broker who I can trust. She was really annoying on that.
so I said I don’t want to work with you, I will just do it without you or with other brokers.
She got crazy and texted me that she reported me as a scam because I spoke with other brokers which «I’m not supposed to». OMG
and repeated «I contacted her first» so many times. yes. I clicked the button in Trulia web. Does it mean I have exclusive with you??? I don’t know you. in fact you are so odd and strange. those are I could possibly describe her in the nicest way.
She said, she paid for the leads to Trulia so the listing is hers.
I’ve never met any brokers like her ever. even though she is desperate as hell now, she should haven’t said and acted to a prospect like in the way she did.
I don’t think she is good at her job at all, with her interpersonal skill, who would want to work with her? Please don’t response to her if you ever hit a request button on Trulia. you are going to be abused by her with her «exclusive listing or agreement» AND you will be reported as a scam if you ever talk to any other brokers even before you meet her in person.

I would like to take this opportunity to recommend AUDREY PETERS as an outstanding real estate professional!
She has worked tirelessly and has demonstrated incredible initiative and strong dedication. She always went above and beyond the call of duty.
I have personally witnessed her professionalism and I am confident she will continue to be an asset to the JOHN HART real estate group and anyone who hires her to help them with their real estate needs.

This review is for agent Ms. Audrey Peters only, with JohnHart Real Estate.
The firm (maybe even Ms. Audrey Peters) may be excellent on a deal level. My review is merely to highlight what I find to be a very junior level of communication, professionalism and interpersonal skills.
I have only dealt with this firm via the simplest request to unsubscribe from an involuntary generic newsletter email list. Silly, right? But here it goes:
I was seemingly added to it on the Wednesday, by requesting information about a specific property on Trulia. I found myself receiving «Friday properties», «Saturday properties», «Sunday properties», and finally clicked the unsubscribe link on Monday. Little did I know someone would take it personal. This email hits me a few minutes later:
Ms. Audrey Peters: «You contacted me via Trulia and I’ve tried to reach you several times in a timely fashion. If you are not interested in real estate, then best not to hit the button on Trulia. Best of luck!»
Me: «I’m interested in real estate, but not in receiving untargeted newsletters from individual agents. I use Trulia and other aggregators for personalized real estate leads. I hit the Trulia button out of interest in that specific estate, and you emailed back with information which clarified the situation. If you’re unsure of Trulia’s web layout, I suggest you check it out for future reference; Any leads you get refer to the specific real estate. If you have a problem communicating cordially and on theme, you probably shouldn’t work client facing. Have a great rest of your day.»
Ms. Audrey Peters: «Thank you for responding. It clearly took something to get a response from you. I have no problem in communicating with clients all over the world and I’m a top performer in my field. I wish you the best in whatever you are searching for. You are completely deleted off my system, but you’ll see me pop up everywhere on the web, because I am good at what I do.»
Me: «I merely asked to be deleted from an email list I never signed up for, and through which I suddenly received daily unrelevant and unrequested emails. I was out of the country for the weekend, and unable to immediately get back on a seemingly complicated purchase process with several offers. This seems to have offended you in some way, so I will apologize for that. I am delighted to hear that you consider yourself a global top performer in your field, and look forward to seeing you take the world with your positive energy! PS. As a global top performer in your field — do you really have time sending charged emails, and chasing tepid leads?»
I figured I’d post the actual thread for fair judgement, rather than «my version of the story». Someone might find Ms. Audrey Peter’s tone totally reasonable, and should then by all means not be discouraged from using her services.
Me, I’m hoping she had a bad day, and that I get a chance to give her 5 stars in some other circumstance.

I received a quote on my home from Kristin Boyd. She gave me a spread of $ 150K on my home. She clearly did no homework on any of the homes in this area.
She probably just did a internet search.
Lazy and stupid!

First of all, I don’t think I have ever posted a Unilocal review. For me to take the time to post a Unilocal review means I’m thrilled with John Hart.
John Hart Real Estate was able to short sell my property at full asking price. Harout, Jenny, Maral & Patrick are true professionals. Their attention to detail and constant communication made the transaction seamless. From the beginning to end, everything that was promised was delivered and more. I would recommend this team to all my family, friends and clients. Well done!!!

They were incredible and extremely diligent in a very difficult real estate transaction they just completed for me. Very informative and a pure pleasure to work with.
Thank You Harout, Henrick and Team

It was a tough experience letting go of this property, as it had a lot of personal history and memories. Henrik at John Hart was there through the whole process. They answered all of my questions and quelled all of my concerns. I highly recommend this team if you’re looking to get the job done right. The where fast, efficient, cool-​headed and found the best deal possible for my situation. Thanks again, John Hart!

The customer service and dedication my agent gave me through the process of my sale was phenomenal. The result of his efforts far surpassed any expectation I had of my chances in making out well in this process. Thank you guys so much! I’m forever a fan.

I RARELY GIVE 5 STARS. Look at my history and you will see I COVET 5 star ratings.
I am so grateful when I have the opportunity to do a 5 star. YEA ! ! ! I was selling a property that had dramatically lost value and had last minute complications, However, between Harout (who pulled off a miracle AND a rabbit out of his hat) and Maral who processed and negotiated, I was able to sell this property and I even walked away with some cash ! Let me say that again. I owed more to the bank than the property was worth and they were able to get me cash from the deal.
I am still waiting for the final check from the bank but already received a small part of my procedes. I will update this review once it is received. The staff at John Hart was incredible.
Sona is a queen. Misan is great and Harout and Maral are magicians. This was a very VERY difficult sale for me and yet it worked out OK.
One of the girls, a professional who multitasks, (Sona) said something to me that made a monster shift in my entire approach to what I am doing after this sale.
So a RARE RARE RARE 5 stars and 2 thumbs up.
Thanks Guys,
John K
UPDATE: I received the final check and the bank was dragging their feet to get it to me. Once again Harout called relentlessly to the bank and got my check in full. Bear in mind he did this AFTER the sale was cosed. I maintain my 5 star rating.

These guys do excellent job of communicating and getting the job done! I have worked with them on more than one occassion and am very appreciative of their level of service and professionalism. I would definitely recommend them to friends and family. Henry are Harout are both rock stars at getting the job done!
~ Rich S.

John Hart Real Estate is a wonderful firm to work with! They assisted me on a short sale that I was extremely unsure with as this was my first time. Henry and his team handled everything and made the transaction extremely smooth. I felt like I was in great hands. I would recommend them to anyone facing a short sale situation. John Hart Real Estate does not disappoint!