Hot Topic

The customer service here can be kinda of hard at times. Friendly mostly but I had one rude lady once the phone when I called to inquire about a product. They do stock o lot of current items however which is a plus.

I went to hot topic to look around and all I can say is that they have the worst service. The person at the register even forgot to take censor off the dress and had to go back the next day.

The service at this location is not very good. I have been to this location a bunch of times because it is the closest one to my house and each time I am here, there is only one register open and a long line and then you see other employees just standing around talking and doing nothing. Why don’t you open up another line if you see a bunch of people waiting in line? Also, if people are at the register paying for their items and also signing up for a card which they offer everyone, this increases the wait time in line a lot more because people take their sweet time filling out the paperwork while you wait and wait and wait. Plus, the employees are not very helpful when you ask them questions about the merchandise. This location really needs to make some improvements.

People rag on Hot Topic all the time, but even Beyoncé has haters. Like Taylor says:
«haters gonna hate hate hate hate hate. But I’m just gonna shake shake shake shake, shake it off. shake it off. shake it off.» — taylor swift. I get all my best pokemon, avril lavign, my chemical romance, panic at the disco, blood on the dance floor, blood brothers, and all thinks punk and goth here. People love to hate, but if you have the darkness… Then appreciate. 5 stars.

They appear to be playing an entire Drake album. Shame on Hot Topic. Not coming back.

So I only came here BECAUSE I knew what I was getting. I wasn’t really browsing around for anything but the NEW CINDERELLA MOVIE collection. I’m a HUGE fan of Disney and Cinderella is my favorite Princess. (back to the review)
I had called the store while at work and asked if they had the specific sizes I needed. Which luckily they had them in stock. I got the Blue dress, a corset dress, and a vintage coat held at the counter for me.
I checked the store hours on Unilocal! and realized A MAJOR problem. The store hours close at 7pm?! I called again and the man on the phone told me that the store closes Mall time aka 9pm. I was relieved to hear that.
Upon getting there I asked one of the lady clerks to get the clothing I put on hold. I got to try them on and sadly the sizes I had held were too large. I wanted to get all three items. So the same lady clerk helped me find sizes that were smaller. She took one off of the mannequin so I could purchase it!
So I got all three items that I wanted. Because the store was having a BOGO (buy one get one) ½ off sale I also got a Beauty and the Beast rose necklace. I love it.
Unluckily to my dismay, when I got home two of the items still had their security tags on them. I think we kept talking too much at the register. I don’t fault the clerks for that. They were all very engaging individuals.
I went back to the Galleria the next day and they we’re immediately sorry and quickly removed the security tags without questions. Still a great staff. I can’t fault them for a minor inconvenience (that I might have caused).
I have to admit that I’m shocked at how much Hot Topic’s wares are not really alternative. I feel like it’s becoming this estranged animé-​pop culture-​Disney store as opposed to it’s rock-​alternative-​goth appeal.

I usually buy or check out their band merchandise and the Pop Funkos. Some of their items are pricey, unless it is exclusive, then it is worth buying them. They have a great selection of super heroes merchandise.

My wife and I have been looking for a particular Funko pop exclusive and when my wife and I walked in we were told that they had the Funko pop we were desperately looking for available. My wife was told that since it was an exclusive it was limited to one per person and it was a corporate policy. My wife told them that, that was ok since I would be buying the other one for a friend of hers and we would like to use the BOGO 50%. Leslie or Lizzy whatever her name was then told wife that because my wife said that she can no longer sell my wife the pop and we cannot do the BOGO. My wife then called our local store and found out that there was no such corporate rule. My wife told Leslie/​Lizzy that we are not like the flippers that come in and grab all the exclusive for resale. All we wanted was one for us and one for her friend. She then rudely told my wife there were none of the Funko pop we were looking for available at the store. Customers don’t like to be lied to and please keep in mind that you «Leslie/​Lizzy» had made false accusation about us and lied to our faces. We will be calling the corporate office.

I was helped by a VERY SWEET girl. I can’t remember her name but she had red hair Latina girl. Helped me out through the store and gave me suggestions on what to buy. Didn’t rush me at all as they we’re closing. I was trying to choose a case for my phone. Unfortunately the girl who ringed me up for my purchase wasn’t nice. Fatima was sooo rude and looked like she was kicking me out! I walked out of the store. I tried my new case as I was waking out the store thankfully I did because it didn’t fit. I went back in and told the first girl that was helping me out. We tried many times to fit it in. Anyway it was a clearance item which isn’t refundable. I went to the register and Fatima even tried to force my phone in the case after I told her it didn’t fit 2 times! She finally said we don’t do returns on clearance and I told her it doesn’t fit my phone why would I want something that doesn’t fit my phone? And she said again we don’t do reruns but I’ll take it this ONE TIMe only. She had mega ATTITUDE. Working retail myself I know how it is but seriously… She looked liked she hated her job and just wanted to go home.
I liked the other employees there before they changed the store around. This store is smaller and looks like they’re good stuff just disappeared. I’ll keep shopping here but make sure I won’t get Fatima to help me out!

Great customer service, very helpful staff. Easy to find what I was looking for and there’s always a sale going on of some kind.

Sort of embarrassed to say i went in here. I have grown out of my punk phase but i still come in here. But thats only for one things… BATMAN! yes i can admit i am obsessed! I broke my last pair of batman sunglasses so i came in to buy a new pair, they didnt have any. But they did have a batman swim suit and a batman tank top which of course i bought.
Their super hero collection is pretty cool and they are starting to get a big disney collection too (not sure how i really feel about that but i guess its cool)
Employees were over the top friendly (surprisingly) and very helpful.

Half my wardrobe consists of band shirts (most of them from Hot Topic & the rest from concerts) and this new location is great. Bigger, better, and it’s almost always buy one get one half off everything in the store. By the way, the new Jack Skellington merchandise is amazing but they always sell out before I get a chance to buy anything :(

This is actually a good Hot Topic for whatever that is worth. This one is really clean and the staff is cool. I have not been to one in many, many, many years, but there was a particular Metallica shirt that I needed to get a hold of and they had one and only one and it was the display one and it was in my size. Now, all I needed to do was to convince them to give it to me.
I asked, hey can I have that shirt, I will buy it right now. They said absolutely, brought a ladder out, got it down and sold it to me. All that without a single sigh like I was bothering them. AMAZING!
For whatever Hot Topic is now it was a good stop.

everytime i go into this store i feel like puking?!
not because there is a weird odor coming from the ugly guys that work here, because they have justin beiber and hip-​hop crap all over the god damn place!
this store used to be cool at one point but now… it’s gone too overrated and they sell expensive junk now :(
«steve urkel suspenders»?
«katy perry type hair wigs»?
«edible sour bugs»?
…i could go on and on about what kind of junk they sell here, but i’ll be here all day lol!
what happened to the goth and emo stuff they used to sell, and what about those kick-​ass shirts that say «pull my finger» or similar sayings on them???
(sighs)…i guess the only good thing they sell here is CD’s! :)
i got my LMFAO CD from here before :)
hot topic is…“overrated and they know it”

CRAP TOPIC is more like it!

Hot Topic you got kinda lame now and overrated.
I remember this place being about rockabilly, punk, metal and all that other rock related stuff. Now you play Justin Bieber songs and that is lame. The design of your store is not even dark, it is all bright like coming to visit Forever 21 or Aeropostale. If I wanna shop to those places than I will go there, but if I want feel a bit edgy on a certain day than I go here. So what happen!!!
Anyways every time I go here they rarely have anything and I want and I love the selection of seatbelt belts have. But so expensive my chance of just trying to find it on ebay :(. Maybe I am just a cheap bastard hahaha

Confusing.
I remember the days when I would walk into the store and be afraid of the people who worked here, except for the super hot gothic chick that I would come gawk at because she was piping hot.
Now, it’s filled with trendy stuff and even has Justin Beiber and Wiz Kaliefa (I know, I spelled it wrong.) Despite the whole makeover they’ve done I have to rave about the customer service. The workers here are extremely helpful and the girls are still cute (nice to see they kept some consistency over the years.)
I’m not a big fan of change in life, but even though their merchandising and look of employees have changed, I guess the good overweighs the bad.
…and yes, the looks of the girls does belong in my review.

Hot topic makes me so sad nowadays. Go to one of their stores and, if you ever shopped here before, say, 2000, you’ll see why I’m sad. It used to be like a forbidden zone– dirty t-​shirts, more rock’n’roll/punk/metal/goth shirts, body jewelry, etc. etc. etc. Now, there is Justin Beiber and hip-​hop bullshit hanging from their walls, and it just straight-​up sucks. If you want to buy something from HT nowadays, I recommend going on their website where they actually have some decent shit. Definitely check out their clearance sections, it’ll save you a lot of money, especially when they’re having sales. Oh, Hot Topic, R.I.P.

There’s not much to complain about this store, I guess it all depends on what your shopping for, so when I was shopping for a black bustier set that wasn’t going to charge me VS prices, this was the place. Obviously I’ve bought my nephews plenty of things from this store as well, but like I said it all depends what your looking for and with all the randomness of items they have here, it’ll satisfy the preteen to the postmenopausal.

i loooooveeee Hot Topic. I’ve gotten some amazing shirts from there. My Joker Shirt, Michael Jackson Shirt, The Nightmare Before Christmas shirts and my Sirius Black shirt (I’m disappointed a lot of the Harry Potter stuff is just online now and not in stores!) Their Harry Potter shirts are wonderful! I’m planning on getting a Snape one soon!
This is like the only store that has pretty legit shirts like that.
and if your a Twilight Saga fan you will feel like a kid in a candy store, they almost always have something Twilight related… literally always. Like every minute of every day. I’m not a Twi-​hard/​fan, but yeah… enjoy Twi-​hards!