today, i brought in my hearing aid which was like 10years old. i brought it in for repair and expecting to come out empty handed which other places offered me to just give up my old hearing aid for a new one. but ellen saved my hearing aid and my life. she was very caring with my cause. she even took the initiative to do a hearing test on me and loan me a spare hearing aid while my old hearing aid is under repair for an affordable price. expecting my hearing aid in 2 – 3 weeks. thank you very much ellen!!! really recommend this place. very caring and professional.