Hanna Laila, MD

The stars are for the Dr. ONLY who Is great, kind, and willing to help. However the receptionist is a different story. I was told by the receptionist that the problem for not being able to get my referral to a specialist was because of the medical group when in fact it was because of the insurance website not the medical group. The manager for the medical group stated that when she spoke to the receptionist and asked if it was urgent for the referral she can still process it immediately … The receptionist said no… Wowwww. Yet she told the Dr. In front of me the medical group won’t do the referral over the phone.

It took me a while to get an appointment. The intake person (I think her name was Rebecca) was so insulting in the way she phrased things. I am overweight; she’s taking my personal info, and says, Do you have any health conditions other than the obesity? Okay, I could have gone with this, it’s the truth, after all. But THEN she says (exactly this way), «I’m assuming you’re not sexually active?» So what is it, dear, fat people can’t get any? Is it my age? I’m attractive, well-​dressed, affable, single, gainfully employed… are you making this assumption from the wisdom of your 24-​year-​old arrogant judgmental (clueless) perspective?
A few months later, I called the office to get a referral to a cardiologist, after a scare at the emergency room the day before. I say to the receptionist, I have some serious health issues, and I need to see the doctor as soon as possible. She snaps back, «Oh, we don’t have another appointment available until next month. (Why do they always lead with this? Really poor customer service technique. At least find out what it’s about first.) I replied, „Okay…well at the very least I need a referral to a cardiologist.“ She transfers me to Chelsea, who at least asks me my symptoms. Then Chelsea says, I’m sure the doctor will want to talk to you, and maybe see you. Give me your phone number and she’ll call you back.» Nothing. Twenty-​four hours later, I call back and ask to speak to Chelsea again. She says «Oh, we’re waiting for your insurance to process the referral.» I said «Yes, but you said the doctor would call me. I am having serious symptoms, and I’m worried about my health – it isn’t acceptable that no one called me.» She got defensive and said «There’s nothing we can do to speed up the process.» «No, I said, but you could at least alleviate my worry by spending 30 seconds calling me to tell me why I haven’t heard back from you, yes?» I asked her to convey my dissatisfaction with this to Dr. Hanna. (I see from other comments that this is unfortunately a common problem.)
Then I told her that she needed to call the hospital to get the results of my other tests faxed to her office. Dr. Hanna is, after all (for better or worse) my primary care physician! She responds, Okay, I’ll try to do that. I’ll TRY? What is wrong with these people?
The one time I saw Dr. Hanna, she was okay, although she was rather dismissive – I had had a bad flu for about 10 days, and her response was to prescribe Flonase and send me home.
After I get this particular issue out of the way, I think I’ll be finding another doctor. And I’ll interview his or her staff FIRST.

Honestly, I’m giving this office a 1 star review because although I’ve been going to her office for years. The doctor or staff doesn’t have the time to call me back when I have called their office several times asking to refer me to someone else since I still have abdominal pain. They always tell me «oh the doctor will call you back». She has never called me back and I’m sick of calling their office and getting the same answer. Patients should be put first! This is regarding their health and it seems like we’re all just numbers in this office. She’s way too busy and she needs to stop taking in more patients if she doesn’t have the time to take care of all her patients.

If your time is valuable to you, avoid this doctor please. I don’t like writing negative reviews, but what I experienced today at their office was unbelievably rude. After waiting in the waiting room for an hour and a half, I asked the front desk clerk for the second time how long I would still be waiting. She said they still have another patient before me and proceeded to say that whoever set the appointment for me did not put me in their system and with no apology asked me to wait more. I asked for them to credit my payment back that i could not wait any longer. Nobody apologized for their mistake and did not seem to care that I had just wasted 2 hours because of their mistake. A very small and stuffy waiting room I might add. Hate to write negative reviews, but had to on this one.

This review is for Dr. Laila Hanna and the staff. I’ve only made 1 visit so far, and i sure wasn’t disappointed. The receptionist was really nice and friendly, maybe they have new people working in the front? Cause according to previous posts, that normally they’re rude, but i didn’t experience that.
Dr. Hanna was very welcoming and friendly and made me feel comfortable. I get really bad anxiety when visiting the Drs and she made sure i was gonna be okay. Shes very warm and comforting!
Ill definitely be keeping this place for awhile:)

I wish I could give less than one star. Not only did I wait over an hour and a half for each time I made an appointment (sometimes early in the morning, to try and avoid this problem) but her staff was rude and inconsiderate. The doctor is kind but rushes through your appointment like any physician. I had injuries she was helping me recover from, but sent me to get an MRI that was ¹⁄₅ the strength of a normal Tesla magnet, so after switching doctors I found that I had to do the entire 4 — hour MRI over again. Absolutely zero consideration of their patients time and severity of their injuries and ailments. To the person who said that time shouldn’t be a factor in medical care, I would agree with you if a) my care was sufficient and b) if it weren’t a recurring thing to have to EXPECT to spend over 3 hours at a doctors office for every single check up appointment. Deplorable.

This was my first time going to this doctor I was shocked how happy I was. Idk why people put negative reviews which are not even true. The front desk people were so nice and helpful. The doctor was amazing she was such a good listener. I’m so happy found her I would never change my doctor.:):):)

Terrible staff. I had made the appointment 2 months ago because supposedly they don’t accept walk-​ins, and was there on time for it. They made me wait an entire hour and take 2 patients that arrived after me ahead of me. Disrespectful and discriminatory treatment. I chose to leave without seeing the doctor and denied them my business. It is disgusting that this is happening in LA clinics. How do we stop this type of treatment?!

Her office staff isn’t the friendliest, but she is a really good physician.

I went to her for years, my parents still go to her she is a great dr very patient and sweet. I would recommend her to anyone looking for a dr who can pin point exactly what’s going on with them BUT I have to warn you … The office is very old, messy and unorganized. There was Christmas lights in the office in March !! And their office is piling with charts and paper work. Also the wait is out of control. Even when I make an appointment I have to wait average 30−40mins. You have been warned

They handle their patient’s time very poorly, unfortunately. I’ve been here on three separate occasions, each time with a scheduled appointment, and each time I’ve waited 1 – 2 hours before they would see me.
The practice itself is fine, but my schedule is too tight for this to be a normal thing. I’ve since found a better medical center.

I adored Dr. Hanna, but had to change to another doctor due to insurance coverage. Now that I have a PPO, I would consider going back to her if the location were still convenient for me. Her bedside manner is warm and welcoming and she truly listens to what her patients have to say. It’s rare in today’s world.

The Service: The staff behind the counter is very efficient. After check in with her, in 5 minutes the nurse started the basic exam. The nurse is so sweet & helpful. I feel very comfortable.
After meeting Dr. Hanna, she is so warmth, caring & gentle. She answers all my concerns. She really cares about her patients. I’m very happy to have her as my doctor!
The Parking: Private lot (free)

IMHO, any review of a doctor should be based on her/​his Professionalism and medical knowledge rather than the attitude of the staff or the minutes spent in the waiting room.
And when I see someone giving 1(!) star to Dr. Hanna because the person wasn’t satisfied with the office staff, I get enraged!
The health is my # 1 priority. And I don’t care how much I spend of my valuable time in the waiSting room, if, at the end, I would receive the BEST care!
I’ve seen enough of the perfectly polished offices with the smiling personnel and, at the same moment, very arrogant non-​professional doctors!!! Who would You rather choose?! And don’t tell me that it could be the combination of everything. Theoretically, maybe… But will they accept your insurance?
As the previous reviewer mentioned, «Dr. Hanna is the rare, gifted generalist who takes time in a packed day to sit with a patient and listen, and give spot on advice.»
When I met her for the first time, I suffered from so many health problems (despite of my pretty young age). And, as I was told by the previous doctors (in Europe and in the US), half of the problems were chronic. I was taking so much medicine every day, getting hospitalized every 6 months, feeling fatique every day!
Since I became her patient of over 8 years, I forgot about many serious health problems, such as asthma, anemia, gastritis. My acid reflux is under control for most of the time.
Dr. Hanna helped my husband identify some health problem on time, and assisted him in getting the right specialist. So, he really thinks that she is his guardian angel :)
Dr. Hanna is not just our family doctor — she is DOCTOR #1 for our family. She influenced our son to be a doctor (he is a psychiatrist now). And what we also noticed that most of the time she is more knowledgeable than most of the specialists.
In conclusion, dear reviewers who give bad feedbacks to the great doctors for their staff’s incompetance, please do not confuse the patients looking for a real help!!!

I have nothing bad to say about dr. Hanna. She is an experienced, caring physician… But this office has the WORST staff. They simply DO NOT CARE about your well being which is all you want from your doctors office. They are very unorganized and they seem that they hate their job and they have no problem showing that and making you aware of it… I walked there with sinus infection and asked to be seen by my doctor. The receptionist pointed her finger to a handwritten sign on the glass door saying «we don’t accept walk-​ins»… And she enforced it with «No exception»… Imagine walking there with infection and hearing that… I am not going back there… Do not go the unless that’s your very last option… Dr. Hanna, get rid of all your staff and get some caring people in there.

The best most caring Dr I have ever been to. I cannot give enough credit to Dr. Hanna for taking care of my family. My husband just looks at me and says– «she is my Dr.» With pride. She has saved me so many times. From a scary test result two days before a family vacation (I was not going to enjoy without further testing.) She got me checked out immediately so I could enjoy myself. She is like Mother Theresa. A Saint. She is amazing.

Dr Hanna is the best

Dr. Hanna is a real healer and an excellent care provider. She is caring, warm, thoughtful and intelligent. I met her by chance when I was really in need and flipping though the index of doctors. When I called, she made space for me to come in immediately, sensing my urgency. Her prices for cash patients are extremely reasonable and she will make an effort to help you find the best price for medication. I feel very blessed to have run across such an amazing doctor. I cannot recommend her enough!

Dr. Hanna is my primary also. Not only is she great, thorough, compassionate and extremely efficient and accurate!!! I think the world of her!!!

I first want to start of by saying Dr Hanna truly cares. She will answer her phone after hours herself and take time to talk to you.
Her caring can give you very long waits though. I have waited anywhere from 45 min to 1 ½ hours to see her. She takes anyone who calls and will see them the same day. I personally value my time too much to wait this long to see her. I have two little kids under 3 which I have to get a baby sitter for, and it is too much of a pain.
Her receptionist is quite rude as well and has been there forever from what I understand.
You will also notice many pharmaceutical reps coming and going during your wait. I have never seen this is any other office.
So use your own judgement, but beware of the wait!