Haagen Dazs Shop

I was really craving some ice cream and I noticed by the waterfalls at the Americana at Brand little kids eating ice cream. Now I could’ve taken exception to clear to toddlers and 4−5-year-olds out past 10 PM playing at a mall, but instead I chose to focus on the positive things — the ice cream in their hands! I looked around near them knowing that there had to be some type of ice cream stand not too far away and that’s when I saw the Häagen-​Dazs ice cream stand. There were a couple people in line and that gave me more than enough time to look over the menu and decide what I wanted. I wanted some traditional vanilla or as close as possible to that so I chose they dulce de leche ice cream in a cone (I thought about having it in a cup but I cone would make me feel like a child again).
As soon as I took my first link of the ice cream I felt like the happiest kid on Earth the Disneyland. The ice cream was so smooth and the hits of Caramell where the perfect accidents. The only bad thing about my ice cream in the cone is they didn’t push the ice cream all the way down into the cold so that the last bite at the pinnacle of the cone didn’t contain any ice cream it was simply all cone. I just don’t know where ease the taste of the ice cream and what I did have was more than enough to completely satisfy me.

We were originally going to the one inside the mall, unfortunately they closed at 6PM sharp. Then we had to head over to the Apple Store, I walked out to buy something to drink and I passed by this small Haagen Dazs closed to the fountain.
I ordered the Aloha drink which was almost $ 8 after tax. What an experience smoothie. It contained some mango juice, couple scopes of ice cream. It was actually not bad. The secret of that smoothie was the ice cream, which made it thick and more smooth feel of the drink.

I would usually go to sprinkles for my ice cream and sweets but today I thought I’d give the Haagen Das ice cream a try and I was glad I did!
Alvin was very helpful and courteous even though they were slammed and he was working by himself. (Much appreciated) The service here is great and the ice cream is even better!

This place is amazing the ppl there are always very friendly and the ice cream is so good. I always get the ice cream shakes is more convenient for me especially when I’m at work I would recommend this place to everyone that come to Glendale

Okay. So the last time i visited here (and will not visit again) was on December of 2015. My experience here was so traumatizing that it STILL bothers me after several months. Not only did it take my boyfriend and i for ten minutes to get their attention, but we had to knock on their window, wave our arms, and yell through the small window to get their attention. «Their» as in THREE people: one manager and two guy employees.
Things did not get any better afterwards. While the manager was receiving orders, i was immediately able to tell that one of the guy enployee was giving me the dirties look through the window and mouthing inapproproate swearing words. We locked eyes so many times that i was sure he was maddogging the hell out of me.
I understand. Youre working on Christmas eve and you do not want to work. But please. This is your job.
The guy that i made complaints to didnt even seem to have cared a bit.
I work at a retail store and i know work can be overwhelming and hard.
But please. Keep your professionalism. Thats how you earn money.
Sigh. I was so close to filing a complaint to Americana for this horrble experience but i decided not to. Instead, i an venting here in Unilocal.I hope things are better now.

Service sucks tonight! 3−5−16 8pm. Two guys to scoop ice cream seriously? No one taking orders. Garbage.

I’ve always been coming to this shop since it first opened and I always receive quality service.
Peri is such a great and hard worker. Whenever I’m there she always makes my day. All the other workers have been super sweet to me as well.
They rotate flavors and sometimes have seasonal flavors as well so you should come by and check them out. During the holidays the Americana is all decked out and peppermint bark is in stock so it’s like perfect!

Got an ice cream here (one scoop) that my friends three year old lifted the spoon off of to try and didn’t like. We took it back to ask if we could switch it out he hadn’t taken a bite of it just literally tasted the part of the spoon that was placed on top and the spoon wasn’t put back in the cup afterwards. It took the guy working there about three «uhhhhh, uhmmmm uhhhhh, hold ons» before going to the back and coming out to say no. It just wasn’t that big of a deal to switch it out for a three year old.

Me & my daughter was in the line to get her ice cream. When we reach the cashier, I pull up my daughter to show her the choices by the glass, the big white lady said if your not ready I can help the person next. We were ready & waited in line. As if I was cutting or holding the line for so long. We just got to her and my daughter could not see the ice cream so I have to pick her up. The lady was very in a hurry and there’s only 1 customer behind me. Very rude and poor customer service. If only my daughter didn’t like an ice cream I would not bother to buy. She was acting in front of the other staff as if she did something right. If you don’t want what you’re doing then go find another job. You luck customer service lady.

The service here is amazing. I work on property and I run by here for a redbull all the time. No matter how crazy the mall is, the workers at Haagen Dazs are always friendly and polite. I know this area can be a stressful environment but these guys never show it. Great work! Thanks a million!

So pathetic… this is the second time that I have stood in line to be told that they wont serve me a coffee frappé. When asked why they have no relevant response… Today I was told that the ice cream is too hard to scoop! Lazy people… im so shocked that there is no proper management/​training!

I like hagen daz ice cream, but I’m not a big fan of their prices. I usually get a kids size since its an okay scoop for me, but if you’re looking for a good price and a bigger size, just forgo the chain and grab ice cream in the other place around the food court. I love their flavors though so its a toss up. The service was pretty good though, nothing remarkable but helpful.

My experience with employees here was good. They were very helpful and gave me many samples without being annoyed while doing it. I love the midnight cookies and cream dazzler. So good. They also have many other flavors.

I love Haagen Dazs, I usually purchase it at the grocery store when it’s on sale because I refuse to pay a lot of money for ice cream.
Every once in a while, I go to the Haagen Dazs shop to indulge on calories. I have been to the Americana numerous times and I had not tried this location. I purchased a banana split for almost $ 7.00 and it was a small. The split came with the usual banana as well as fresh pinneapple slices and one piece of strawberry.
I was upset, I wanted at least 2 more. I do think the guy in the register was a little rude, I asked for a sample and he looked like he didn’t want to help me, there were only two people behind me and is not like I asked for a sample of each one, although I wanted to.
I would probably not spend so much on a banana split again, I am definitely buying some pineapple and strawberries to make my own at home.

Came here for a milkshake while shopping at The Americana. Why haven’t I ever thought of making a milkshake with Haagen-​Dazs ice cream??? So rich and delicious and perfect for summer. You can definitely tell the difference in these milkshakes compared to milkshakes made with regular ice cream. I got the java chip, which was delicious!!! Service is a bit slow (a bunch of people got their ice cream orders before we got our milkshakes).

The managers is very rude, definitely NOT a professional. This location needs a «REAL» manager.
Dear «Haagen Dazs», I know you don’t care about these reviews (as it shows that you haven’t responded to any of them) BUT you have people out there destroying your brand by poor management and horrible customer service. Take action if you care!
I’m never giving you my business again.

Don’t come here. Bad service. Rude. Not helpful at all. And got attitude. Go somewhere else. They suck.

Honestly, I don’t know why the reviews are so negative.
I had a craving for soft serve ice cream, so I stopped by. I was a little hesitant because of the negative reviews, but the two workers noticed me as soon as I walked up and stopped talking to take care of me. I forgot to mention that I wanted a cone, thinking they had the cake cones that are equivalent to ordering a cup, but they only have waffle cones. They ended up comping me the waffle cone, and it was delicious.
Is it pricey? Yeah, but no more than Pinkberry or any of the other Froyo/​Ice cream places.
Their soft serve vanilla was creamy and delicious. I got a soft serve cone from Ice N Cream inside the mall the other week and it wasn’t nearly as good, much more granular and not the creamy treat I wanted. I will definitely be returning to this location soon.

Overpriced. Small portions. My ice cream concoction didn’t even fill the cup even though the photo shows it coming out of the cup by three inches. Service was lacking, I think the girl really did not want to be there. Save your money and go to Ralph’s to buy a pint of Haagen Dazs for half of what you’ll play for a scoop and a half with a cherry.

Had one of the most delicious ice cream cones ever here– mmmm HD strawberry is my favorite of all time.
My girls got shakes, and that dulce de leche one is outta this world.
Very very friendly server gave us plenty of samples with a smile.