Glendale Tile

This place is spectacular! The variety of tiles selection of stone, all the different choices, just wow. Super friendly staff, the store was really busy with customers, but I love how Jose was very attentive with me, help with my remodel of 2 bathrooms and kitchen. Highly recommend Glendale tile, look no further. Great prices! This is my second time being a satisfied client with Glendale tile, 5 years ago we remodel our salon Atelier Sav great choice once again.

We spent about 30 minutes there browsing tiles. Beautiful showroom. We were never once asked if we needed any help or assistance. Found that strange because there were two sales women talking on their phones and they never once got up to help us or even make eye contact and smile and say hello. We went directly across the street to another tile store, was helped immediately and picked out some gorgeous tile. To the business owner — you’re losing customers because of your staff’s poor service.

I just went to Glendale Tile because we are doing some remodel work on out house. My husband has been there but he asked me to go my self after work to finalize the tile he had picked before the tile guy could start laying the tile. Most notably the sales associate who helped me, really made a good impression. His name is Jose Escamilla. This gentleman was so patient and so knowledgeable about the tiles I was looking at. He also gave us a great deal. My husband and I couldn’t decide on a the tile color, and there are so many to chose from. I got there when they were closing the warehouse and Jose was kind enough to open the warehouse for me and allow me browse. Not only did he allow me to browse but he never rushed or acted like he was annoyed and ready to leave. He stayed with me, answered all of my silly questions, well silly to me anyway hehe. While I was on the phone with my husband, Jose patiently waited and helped us decide.
I work in costumer service and I can’t stress how important it is to be helpful when someone like me for instance is so confused, to be there to guide the costumer. I’ll definitely go back to Glendale Tile and work with Mr. Jose Escamilla. Clean place, a lot to chose from. They seem to be pretty organized and know how to run a good business. =)

My mother-​in-​law and I had been running around town trying to figure out what tile to purchase for our new bathroom. Thankfully, someone told us about Glendale tile. Their showroom is gorgeous and makes it easy to be able to decide on what you want and to pick the right tile. We worked with Tatiana who was incredibly knowledgable and helpful. I love this place and will come back again!

Beautiful tile. Lovely, well organized showroom. Helpful, friendly, knowledgeable staff. A pleasure. I walked around for some time looking and snapping photos for reference. The well organized staff asked me if I was being helper, then when I told them I was just looking as I am doing a kitchen remodel, they actually left me alone, Making friendly eye contact every once in a while to make sure I didn’t need anything. Before I left, they wrote down tile models, names sizes and prices and gave me a catalog. Couldn’t have been a nicer experience.

My fiancé and I came into this place because we’re remodeling our house. The showroom is beautiful and they have a large selection to choose from! The customer service is great! The young lady who assisted my fiancé and I was so helpful and super knowledgeable!
Which is great because I needed tons of information! I highly recommend her, her name was Nona, and she showed us everything I needed to remodel our floors and bathrooms! I will definitely go again if I need to remodel anything else in the future.

Building a new house and have over $ 60k to spend on flooring. Stopped in and walked around the entire store 3 times. Nice showroom, average product, prices not marked. Store wasn’t busy. 2 other groups getting helped. 2 employees looked at me a few times but none bothered to say hello or ask if I needed any help. One young ditz was on the phone. Won’t be going back. Horrible service.

Perfect customer service, very amicable staff. Impressive showroom!!!
You can see actual installations done… Very interior-​design friendly.

Really good customer service and the quality of tiles is unbelievable. Definitely not going to go anywhere else for tiles.

Beautiful place well set up show room!!!
I was looking around to get some ideas and prices to remodel my bathroom spoke to Anthony over the phone he was very helpful and encouraging me to drive all the way there which is about 45 minutes away.
So we decide to drive there and sure enough Anthony welcome us and give us a tour around there beautiful show room which is very well set up there is a lot of finish samples for shower units and bathroom set up. Anthony went way beyond his way to give us the best deal possible to be compatible with the competition also he was kind enough to share with us some of his ideas to put together and match some tile options.
He gave us a great deal and we purchased the tiles however the only issue that there was misunderstanding on the price but later I talked with Todd the store manager and he Took care of it.
Great place friendly staff highly recommended I definitely will be back to buy more stuff thank you guys.

The showroom is quite impressive, but the customer service is mediocre at best. We were looking for tile both for our kitchen and bathroom and found a tile for the kitchen backsplash that we were interested in ordering. We were told that it was available in a particular size (2×6) and were ready to have our contractor order it for us because he has an account with them.
When I drove back to the showroom with our samples, I asked about timeframe (turnaround time) and Tatiana mentioned that it would be approximately 3 weeks but she needed to doublecheck and would get back to me. After several days, she did not call back with the information, and after emailing her with no response, I spoke with one of her co-​workers who was very apologetic and informed me that the tile was only available in a 4×8 size which contradicted what we had been told by Tatiana in the first place.
We have decided to go with another tile company, and this delayed our search by 2 weeks after all of this runaround. It’s unfortunate because they seems to have a nice selection, but we will not be using Glendale Tile again.

Been here couple of times. No one seems to care to help. Employees are on their phone most of the time and when you continue to ask for help they answer and continue to be on their phone. How do they expect me to take my clients to them if they won’t be helpful. (I have heard them curse too). Few times I tried asking questions and with an attitude they answered me. Just bunch of teenagers working here with no knowledge. Do not bother going to Glendale Tile unless you want to waste your time.

This place was recommended to me and I’m so glad I checked it out. The materials are extremely high quality and they have a huge selection. Most importantly, the service is great. Tomik was the consultant that helped me and he offered excellent design ideas and solutions. I’m very happy with the outcome!

My personal experience: I was referred to them by someone who is currently doing business with them. I approached the front desk, smiled, and said that I came referred from another customer and hopefully they could help me.
Tatiana was incredibly helpful, happy, and kind. Not only was she pleasant, but was proactive in helping search the vendor, find my product, place a sample order; take me around the wonderful showroom to show me similar samples. They did not have a sample of my tile in stock, but no big deal. She place an order for it and I’ll go back! The price I was quoted was incredibly reasonable and she also pointed out other similar products from other vendors that were more expensive. The other customer service rep also was extremely friendly, proactive, and seemingly interested in my project and needs. I also walked out with a recommended installer.
I have read the other reviews and think: Why are you waiting for someone to come to you? I went directly to them and they were perfect!
Why are you upset that prices vary from one store to another and expect rock bottom pricing with doing research? I’ve been all of the city and know the products and know what most things are worth; who has higher prices and who lower?
Why are you upset that they don’t have YOUR sample? Ask them to place an order with their vendor!
I think, sometimes, that each experience has as much to do with your own behavior and your own misguided expectations.
My experience in service and in pricing was exceptional. Thank you all for making my morning.

If I could give them 0 stars I would
Worst place to shop ever
Customer service = sucks
Prices = way to high
Variety = 0
Save some time and find another place to shop

First of all, amazing show room! The new renovation really changes the perspective of how you want to remodel your house. If you need help with designing ideas, Tatiana is a great consultant. She helped me put together my entire house and I am more than satisfied because it looks great. Great atmosphere, I wouldn’t go anywhere else to buy tile!

I had to get some repair tiles for some plumbing work I did. Walked inside show room. was approached by a gentleman by the name of ando I asked him about some tiles… right away he took me to back where house … another gentlemen approached me by the name of serj … both guys were extremely nice. I was so surprised when I just asked for 5 small 4 bye 4 pieces. Told me not to worry about it and that was on the house. just because of that i spent 30 dollars there on some stuff that’s close to helping me with plumbing in my trade first because of the satisfaction
I will definitely stop here again in the future

I would like to first start with Customer service, CUSTOMER SERVICE, Oh and CUSTOMER SERVICE! Dallar was absolutely awesome when it came down to helping me find the perfect stones! She knows this business like the back of her hand, and set me up with literally an unbeatable price! Professionalism, experience you can trust, everything about Glendale Tile is perfect. I remodeled my bathroom and kitchen with ease it’s literally a one stop shop. They carry beautiful stones at incredible prices and a fast service.
I would not only recommend Glendale Tile, but will definitely be doing business with them again.
Thank you Dallar and the entire team at Glendale Tile for making my experience not only fantastic, but also the value of reliability that I can always count on Glendale Tile for all my precious stone needs!

Nice showroom
Good customer service
We came here for like 3 times. Sales people immediately came to us for help and explained well about their products. They are pretty knowledgeable. Their tiles look nice but we ended up buying from somewhere else because it’s overpriced here.

This place was recommended to us — but lord knows why. You see, whatever design we picked was ultimately either unavailable or arriving too late for our needs.
We took time off work, spent hours explaining to the nice but perhaps clueless assistant what we wanted, and in the end, everything we ordered ended up being different or just plain wrong– without fail, every– single– thing!
Kitchen floor tiles were a different shade vs. what we had ordered
Bathroom floor tiles a different design vs. what we had ordered
Bathroom wall tiles a different shape/​size vs. what we had ordered
Nothing matched what we had actually wanted. Nada! Really, they could have saved us the trouble of actually selecting what we wanted and just sent us a random collection of mismatched tiles instead!
Two stars instead of one only because it’s a nice showroom and prices were fairly reasonable, otherwise horribly unreliable — avoid like the plague!
Okay, rant over.