Glen Oaks Escrow

I’m a broker at Stevenson Real Estate and just closed another deal with Eric and his team today. I had the flu at the end of this deal and needed some extra help facilitating last minute changes. He was happy to help and we got it done hassle free. I definitely recommend using Eric over at Glenoaks Escrow!

This is great place to do your escrow. They are extremely efficient and responsive. Ask for Eric Rustigian. He’ll take care of your transaction smoothly.

Eric Rustigian has been wonderful to work with. He is incredibly knowledgeable and has a fantastic team working with him.

Almost 3 years after the close of escrow and finally the corrections to title name are being recorded. What a mess & frustrating ordeal!!! Glen Oaks incorrectly entered my name into County Recorder’s office so I had to correct that then County Assessor’s office. Milly was completely unsympathetic and unwilling to help. In addition, she told me that any fees I incurred were a result of my actions even though the escrow documents vary from what was recorded. Stay away from this place and read some of the similar horror stories. In addition, a friend of mine recently purchased a home thru Glen Oaks and they were assessed all the same bogus fees that other places don’t charge such as Sub Escrow Fee (only applies to 2^nd loans), Loan Tie in Fee, Messenger fee, Document Archive fee, Doc prep fee (included in escrow fee), notary fee (when their own employee does this service even though they are required to assist you sign docs). The definition of an escrow company is an impartial third party to assist in a transaction. Glen Oaks motto should be «Adding fees to improve their bottom line instead of customer service». If you still use them and get screwed, you were warned…

Very easy to work with, I was recommended by a fellow agent to use Eric Rustigian and I was not disappointed. I was constantly kept in the loop and was provided periodic updates without having to ask. I will be using Eric and Glen Oaks Escrow for all of my future transactions!

We use Eric Rustigian for all our escrow needs. He is a great person to work with, very punctual, and professional. His team is great and they’re always around to help out. Unilocalers, use Team Eric for your next escrow. you will not be disappointed.

I’ve been referring business to Glen Oaks escrow for over 10 years and I have never had any problems with them. My main contact has been Janette and she is the most knowledgeable and most patient escrow officer I know. Since I own and operate a management company, a lot of people ask me for a great escrow company and I always referr them to Janette. I always get fantastic feedback from everyone that I referr. Also the owner, Scott, is an awesome down to earth person who is very hands on with the business. Thank you for all the great service throughout the past decade!

they closed an escrow and did not get releases from sellers lender so we had property that still hand encumbrances of record. they were totally non responsive in solving, assisting or aiding in correcting their error. not returning phone calls, etc. BEWARE

We bought our home from a private seller (no agent) and Glen Oaks Escrow was a lifesaver. Eric Rustigian and his entire team were wonderful to work with as they helped us navigate through the complicated process without an agent. Eric kept everyone on track so important deadlines weren’t missed and he, or someone from his team, responded immediately to emails. Each team member was completely familiar with our account and were always helpful.
it was a tremendous relief to have Eric and his team working with us.
Also, the lovely woman at reception deserves a thank you. On the few occasions we had to drop off paperwork she was always very friendly and helpful.
We recommend Glen Oaks Escrow without hesitation and thank Eric Rustigian and everyone on his team for their great work.

Have been working with this firm, specially Erik Rustigian team for almost 10 years. Great service, professional & knowledgeable, fast & on time. TEAM who you can count on them at every moment and never be disappointed, and always they make you look good in front of your clients.

Fanny Casanova and her team at Glen Oaks Escrow were excellent during my refinance transaction. She was in constant communication with me via email and was always readily accessible by phone. Even when there was a problem getting a lender credit, Fanny ensured that it was taken care of and she made me a happy and loyal customer. Highly recommend them!

Alenoush Hartenian deserves an award for best escrow officer. I’ve worked with a lot of escrow companies and officers before I used Alenoush. She went above and beyond. Constant communication and the ability to quickly solve arising issues are a few traits that make her the best escrow officer I’ve ever worked with. I’m so happy with the way she handled my transaction I had to post this review.

I just closed a deal with Eric Rustigian. Very professional and knowledgeable. We had many challenges with our file and Eric was able to help problem solve and navigate our way to the finish line. We could not have closed escrow without his help and expertise. Make sure you specify Eric Rustigian for you next transaction at Glen Oaks. Thank you! Thank you! Thank you!

I sold my first home through glen oaks escrow, with the help of agent Scott Parisen and his assistant Michelle. It went so smooth and effortless I actually couldn’t believe my house sold already!
From the very beginning, Scott made sure I was in the loop, sending me constant updates. I was concerned about my property taxes from my impound account being paid on time, which was complex but Scott and Michelle took care of it without any effort from me. After the escrow closed, they sent me my funds right away. Throughout the escrow I was getting estimated closing statements. I couldn’t ask for a better escrow. If I sell my next home, without a question I will choose Scott Parisen at glen oaks escrow again.

Yes, if could give zero stars I would! I have seldom experienced customer service as bad as at Geln Oaks Escrow. If you want a professional escrow company to handle your transaction then do not use Glen Oaks Escrow.
I have purchased over 10 homes in the past 12 years some as residences and most as investments. So I am very experienced in dealing with escrow compaines. My disapointment started when they did not return my original documents (Power of Attorney) that I intrusted to them. When I asked them to please safeguard them they assured me they would. Well as you can guess they lost them and then did absolutely nothing to correct the problem. They actually had a tone in thier collective voices that I was bothering them for nothing. on more than one occasion they kept telling me to wait another week for them to show up and proceeded to blamed everyone else, the US Postal Service, the County Recorder, everyone they could think of. When speaking to them they would dismiss almost everything I would say and just kept telling me to wait that the documents would show up. Well after 8 weeks and no return calls from them I called and the Office Manager totally dismissed me and my problem and said «it would not be expensive to replace the documents and I should just have them replaced that they are not responsible once they send them out of thier office». This comapny is the worst!

Extremely unprofessional officers here.
When I called to get help with paperwork, Escrow Officer Eric treated me like I was a moron. He was very short and impatient. Gee sorry– I don’t fill this out every day. Ever since then, he has been incompetent and condescending. I have had to go through his secretaries to get any questions answered. They are kind and patient and their boss could learn a thing from them. (Hence the 2 stars not 1)
The mobile notary they use is also fabulous.
We had to reprint paperwork due to their error and of course this caused a lengthy delay. I am so frustrated the lender chose this awful company. There must be some sort of large kickback because I can’t see any other reason to use this escrow company.

It seems a bit unfair to give Kristen Hartwick only 5 stars when she really should get 10. Kristen is my go to escrow officer and I specify her on any transaction in which I’m an agent… whether I’m representing buyers or sellers. Kristen and her team are organized, informed, and work very diligently to ensure a smooth escrow. I know the team has many, many escrows open at any given time, but Kristen responds to my requests so quickly it makes it seem like my escrow is the only one on the books.
If you are an real estate agent looking to build your «team» your first and best move would be to contact Kristen and introduce yourself. Don’t let a deal blow up because you chose the wrong Escrow company.

Kristin @ Glen Oaks Escrow is the best. I have worked with her multiple times, and she is not only knowledgeable, but incredibly responsive. As a Real Estate Attorney and Broker I work with escrow companies daily. I wouldn’t take my business anywhere else. By chance I had the pleasure of visiting their office, and it is worth the trip, really cool facility. Go with Kristin, you will not regret it!

Have been in escrow since August, 2013. Called several times to check status. Finally get notification that sale was processed but that I (seller) would not get money because there was a demand given to escrow in September, 2013 for payment. I was never notified of this bogus demand. Now I am without the money and have to pay legal fees to fight! I guess you can accuse anyone of owning you money. Why should escrow care? Not their money…

Great staff, very professional and easy to work with…
The closing of my home went smoothly and enjoyed working with the ladies at Glen Oaks Escrow.
I love the e-​documents they use, so you may sign your important documents online in order to save time and energy…
The location is convenient and easy parking in the back…
I highly recommend them.