Flynn Brian E PE

I hired Brian E. Flynn, PE, to perform an engineering evaluation of my home several months ago. Since I was unable to speak with him directly, I could only schedule the appointment through his answering service. He arrived on the day of the appointment on schedule.
I showed him some problem areas and he took photos. It was difficult to have a conversation with him because he insisted on taking numerous cell phone calls, often stopping mid-​sentence to answer them. When he left about an hour later, he promised a written report of his findings would be sent to me within two weeks. Before he left, I gave him a check for the full amount of the inspection and engineer’s report, which he promised to deliver no more than 2 weeks later.
The very next day, he cashed my check. After several weeks of no communication from him — and no engineering report — I tried to contact him, first by email, then by telephone. He never responded to a single email or telephone call. My emails seem to have gone into his digital circular file; and every one of my calls, while answered by a human (presumably his answering service), were ignored. I then asked my attorney to try contacting him, hoping that might elicit a response that I couldn’t get myself. The attorney sent several emails and called on several occasions. His attempts to communicate with Brian were met with the same silence.
Finally, I sent Brian a certified letter, demanding a refund for services he clearly never planned to deliver. The letter was delivered and signed for, but he never responded.
I then began to wonder if other people had similar experiences with him. I checked his record on the BBB and found another complaint, virtually identical to mine, which he had ignored. After filing my own complaint with the BBB, I received a reply from them several weeks later telling me that he had ignored that complaint as well. Frankly, I wish I’d checked his BBB record before contacting him. His current rating there is F. (
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My only recourse at this point is to file a small claims action, which he will no doubt ignore. A default judgment will then probably be issued in my favor — a default judgment which will still leave me in the position of trying to collect. Good luck with that.
I may be out a bunch of money, but you can profit from my personal experience: avoid Brian and find yourself an engineer who’ll deliver on his promise and not just take your money and run.