Flutacious!

I am pro flutist and piccolo player. During my move to Palm Desert from Philadelphia, I lost my Valentino Piccolo Stand and needed a new one asap. I called Flutacious to purchase a new one and they had one that I liked. I called them last Saturday to buy one. The girl took all my information including my credit card number. NOW! You think that once I got off the phone or during the conversation they would have processed my order??? I waited a week and nothing arrived.
NO! They did not. There is no excuse for not running my item through «at the time of purchase». So I called, to see WTF is wrong? And where is my piccolo stand? They said they sent me an email and called me neither which I got. THEY TOLD ME THAT THEY SOLD MY STAND TO SOMEONE ELSE. NO excuses! I have never bought from flighty airheads which these girls seem to be. I know it only a piccolo stand but still the way this was handled was immature.
I am pretty upset about this, still. They made all kinds of excuses as to why blah blah blah… Ya know? When someone directly calls you to order something they need and they take your information down… it is proper to run the item through and put it in the mail. Thats all! Put a name on it. What ever! Just put the stand in the mail’ the next day’, if it’s a holiday.
Poor excuses and poor customer service and to think I was going to actually have them give my flute a COA and re-​padding. NO WAY!
Thanks of nothing!

I own all the major flutes in the flute family (flute, piccolo, alto and bass) and Flutacious is the only place I will take any of my instruments when they need a check up or repair. Last year, they did a normal «oil & lube» check up on my bass and did a wonderful job. One of my keys was being wonky, it really was bothering them and they wouldn’t give it back to me until they knew that the problem was fixed. I recently had a some pads replaced on my piccolo because of some leaks and my instrument now plays perfectly.
The care that Amy, Cynthia and everyone at Flutacious puts into making sure that my flutes are playing at their absolute best is second to none. They love the flute and know how to make them play at their maximum potential. They also sell flutes and I have no doubt that their expertise with the many different brands of flutes that are available would help anyone find the perfect instrument to purchase.
I highly recommend Flutacious!

I just brought my daughter to Flutacious to get her flute repaired and was very pleased with the service. Before I went in I scheduled an appointment and they were most helpful about how to get there and where to park. My daughter was also pleased to pick up a few knickknacks as well from their business. They sell flutes and seem to know their stuff. Will definitely be returning here!

Flutacious came to Colburn during a flute masterclass week to display their flutes, piccolos, and various other wares for the masterclass performers to take a look at. I’ve been to woodwind specialty shops, but I’ve never been to a flute specialty shop and this is the first one I’ve actually heard of. I loved it!
All of their flutes and piccolos out for display are really really reaaaallly nice and well maintained – I’m very impressed! Most instruments from average music shops aren’t well maintained… but Flutacious does much better than that. All the sheet music they offered was relevant, as well – not just the average «pop tunes for flute players» deal. All the swabs, rods, cleaning materials were of high quality too. Everything out on display was just very useful to the amateur/​professional flute player – and everything honestly really impressed me.
Well anyways, knowing that the associates are very knowledgable about what they’re actually doing is very reassuring. The two associates today that were present (Amy and man whose man I didn’t catch) knew all about flute, how to play it, and all the technicalities. It wasn’t just «let me ring you up and send you on your way,» it was «you study with _​_​_​_​_​? and _​_​_​_​_​_​_​_​flute is great because _​_​_​_​_​_​_​_​_​, and while you’re here, I’ll take a look at your flute before you leave.»
I will most definitely visit the shop in person some day. When I’m back in school in LA I will most definitely be back here when I need some help with my flute. Already a huge fan of Flutacious!