Car Pros Kia Glendale

Yesterday I got approved for a 2016 Kia Forte by Leo. He was very professional and explained everything to me perfectly. Leo broke down the financial parts so well. He let me know he was here for me if I had any questions. Outside of the car dealer we kept close contact about the new car I was about to purchase. Leo is my new favorite Kia team member up there. And I highly recommend if you considering a Kia go up there and ask for Leo!!! You won’t be disappointed. In addition Leo told me ALL I need to know about my new car. From all them damn buttons on the car lol to the outside parts of it. Thanks again Leo, you’re awesome

Three things
Savings
Selections
Service
Un matched anywhere else thanks for a great deal Ramon and service on my new optima hybrid love the gas mileage and the ride thanks Kia

I DID NOT PERSONALLY EXPERIENCE CAR BUYING WITH THEM! I did although see how the scammed my aunt and how rude they were to me. Zero stars would be given if possible. This is by far one of the worst run dealerships I have come in contact with. My aunt came in with her husband, to look at a car and see if the car is in their price range. Their sales person GARY D pushed them into the deal, screwed them over, lied about the price of the car. He did NOT say that they add a 4,000 $ premium on the car.
I called today, to speak to the GM about this issue and I was transferred to someone named MILTON, who was extremely rude, and was yelling over the phone AT ME. I continuously told him that he needs to calm down, and he cannot speak to me like this and he continued to yell. They are very unprofessional and liars. I cannot speak for everyone at the dealership, but I can speak for GARY and MILTON.
Corporate has been contacted and is now involve and knows how unprofessional this dealership is. And Better Business Bureau has been notified how they treat their customers. This review is NOT based off of the PRICE that they scammed my aunt with, but this is a review mainly based off of my contact with MILTON who clearly needs to be educated how to treat customers.
Be advised by all the negative reviews of people getting cheated and screwed over by this dealership.

Es peor servicio q yo e recibido ya q quieren q uno afueras comprende. legaron al grado d tirarme .la registracion. cuando les pregunte me dijeron q por error la vian tirado ala basura pero q en tres días melos mandaban .pero asta ahora no la recibo muy mal servicio me mandaron el crédito muchas financieras y me arruinaron mi credito

I came in to buy a car and was surrounded by like 4 guys waiting outside my car.
I get out and after two guys striving for my service, I asked for Leo. (a friend leased a car thru him so I thought Oh he should be better than these guys. Lol) After three guys asked who Leo even was, I finally was introduced to him. First of all, how do the coworkers not even know any of the other workers names.
Whatever. let that slide it was no big deal. Just weird.
I tell him what car I want and how I was quoted from another dealer and he said he could do better than that and that they just wanted my money. After showing me cars I didn’t want, he showed me the trim I did want and insisted it would be cheaper but then says Oh hmm this one is $ 31,000 and says the same about 6 other colors of the same car he precedes to show me… Okay I get it, they’re all the same price. After telling him that their prices are more expensive than the other dealer I went to, he keeps «checking the price» of the other colors. Like dude, I get it, you get it, they’re the same car, same trim, same price. Stop taking me on a goose chase. I say thank you I will continue checking your inventory online to see any used cars that come in that are in my price range and he tells me when inventory is refreshed. And I’m like «okay thanks I’ll keep an eye out and call you if I find anything»
I start to walk away at this point and he asks me like five times, «so what are you gonna do?» and I keep saying, «. I told you, thanks for your time, but I’ll check inventory online and let you know if anything fits my needs» and he keeps repeating, your the boss, tell me what you want to do, and at this point he’s getting angry and I’m feeling harassed and he’s like, Idk why you’re comparing my prices to the other dealer. I never mentioned prices.(Uh yes he did) and he’s getting mad.
So I say I told you I’d check online, thank you and I start walking away and he’s going at it again and I finally said LOOK, I told you what I was going to do, and now, I’M NEVER COMING BACK HERE LET ALONE WORKING WITH YOU.
I’ve never felt so belittled or harassed TRYING TO BUY A CAR. Worst place ever.

Came into Kia to get my car serviced. Was fortunate to work with both Alex and Sako, these two gentleman guided me through the process of what type of service my car needed. They offered me the best professional advice possible. The friendly staff offered me some coffee and made me feel like I was at «home».
Thanks Kia of Glendale I’m a satisfied customer !

Liars and frauds. The service department told me that I had less than 2 mm left on my breaks and that they needed to be replaced immediately and it was unsafe to drive. Knowing that I had not heard a single squeak or squeal from them, I took my car to a different mechanic and he told me that there were will over 5 mm left on my breaks and that I had thousands of miles left before I even need to think about replacing them.
I am aware that mechanics are known for trying to sell work that is not needed just to make a sale. I would expect a lie from a less reputable mechanic, but not from a major auto dealership. Suffice to say, I will never bring my car back there for service again.

I have been going to this location for a couple years now and Raymond is by far the most friendliest and caring customer service representative I have ever come across. I found the Sherman oaks location employees are rude and do not care about ur experience even though it’s 5 minutes from my house and the one in Glendale can be 40 — 50 minutes drive with light traffic but sometimes the service is worth more than time! Go see Raymond and I promise u won’t ever go anywhere else when your done!

Stop!!! Read My Review!!! I GOT SCAMMED SO BAD!!! FRAUD! FRAUD! FRAUD! Almost broke my finger for applying a star rating for this Horrendous Dealership because they do not diserve a positive compliment whatsoever from me. OMG the poor poor service provided and processing of Sale from these guys is incredible. WOW am I paying for doing business with this Dealership and applying my trust in them!!! I went in leasing an Optima and somehow came out with 2 according to the DMV. There’s a same year Optima driving around with all my information attached to it for almost 2 years now. DO NOT ENGAGE IN BUSINESS WITH CARS PRO KIA OF GLENDALE!!! The good for nothing individual driving that car under my name and information has not come forward at all in TWO YEARS yes TWO YEARS GUYS!!! This 2^nd car the DEALERSHIP linked to me in all areas has been involved in a hit and run and it has received 12 tickets from express lanes that have been sent to me of course thanks to this Aweful Dealership threatening to suspend my license if I don’t pay. THANKS CARS PRO KIA OF GLENDALE. PEOPLE!!! Do Not Buy or engage in any kind of business with this aweful place. You’ll be surprised with something in a near future. $ 450/​monthly EX optima I’m paying. Would have been way better off with a Lexus or something. DO NOT ENGAGE IN BUSINESS WITH CARS PRO KIA OF GLENDALE!!! Worst part of all this is that the DEALERSHIP is the Only one that could help and instead they have given their backs!!! Who does that??? I’ve gone through corporation and recorded names and voicemails of everyone trying to get the dealership to fix this and no one seemed to care since it wasn’t their lives or license and credit on the line. I now have attorneys dealing with it now so if anybody needs info or help on how to approach something aweful like this contact me and I will advise. DO NOT ENGAGE IN BUSINESS WITH CARS PRO KIA OF GLENDALE!!! DO NOT ENGAGE IN BUSINESS WITH CARS PRO KIA OF GLENDALE!!! DO NOT ENGAGE IN BUSINESS WITH CARS PRO KIA OF GLENDALE!!!
I will make sure to post this same message throughout the media so that everyone is aware of this Dealerships dealings and their way of treating their clients.
Victor

Today I had the best experience at a car dealer. It was at the KIA car dealer in Glendale. After I was referred to KIA I stopped by today with the intention of just checking it out and after 2 hours I walked (drove) out with a brand new car!
I must commend car salesman Hector Hernandez for the treatment he gave me. He is not at all pushy and he listened to me and what I was looking for. I also had an even greater experience with the finance advisor Steven Romero, who fully explained to me in detail what was offered to me and the options.
I highly recommend these great hardworking guys!
With No down payment at all and not so great credit they made it happen… I drove away in a NEW Kia Optima!!!

They are scammers, just called them about the tv ad they are running on Kia Optima lease (0 $ down and 99 $ a month). The guy told me its 4900 $ drive off. The tv ad clearly says 0 $ out of pocket.
The guy name was Gary.

The staff is really nice and they treat you like family. this is my 4^th Kia and I
can only say that I will continue to go to Car Pros KIA Glendale.

If there was an option for a zero star for the worst experience, that is what I would leave for this establishment. I just left there after the fastest test drive (around the block…) I’ve ever been on. The sales rep was inattentive, took a phone call while we were on the drive, and once we were back on the lot, he dismissed me and walked off to greet a friend.
The lack of customer service and professionalism at the is car lot is completely unacceptable. I expressed I was ready to buy and he didn’t seem phased by it.
I would never go back to this dealer and would not recommend to anyone.

Stopped by Car Pros today to get my Kia Sorento’s recall work done. I also had a windshield molding pop out during the recent wind/​rain so I asked for an estimate to get it fixed.
First off, for newbies, the service entrance is on E Elk Ave. Don’t be embarrassing like me and aimlessly drive around the lot looking for it and having to resort to asking a passing employee where the entrance is. I stopped by at 8:20 AM so it wasn’t too busy quite yet. Adrian Avedissian approached my car to ask me what I needed and quickly helped me get the process started. I waited a bit before Sam Aghajani started to help me making sure I was getting the services I needed. They do a little bit of «upselling,» offering services that you might or might not need. Don’t be stressed out though. Know your car maintenance routine requirements and be knowledgable about your car!
There’s a waiting room back out on Elk Ave that has comfy chairs, a TV, free coffee, and wi-​fi. My recall work took an hour and a half and I was comfortable during the entirety of my wait. The free machine coffee was surprisingly not terrible. The only thing I didn’t particularly enjoy is that there was a salesman roaming the waiting room «suggesting» you trade in your car because there are promotions going on for a new one. Not sure if this is the norm at dealerships but the others one I’ve been to didn’t have this.
After my car was done, Sam called me to return to the service bay to pick up my car. Surprisingly, because the windshield molding wasn’t broken, they just popped it back in no charge. Overall, I thought I was taken care of and I was very happy with the service I received.

I absolutely hate there service department. I always feel they are trying to rip me off. Avoid there car packages they are a total rip off. One time I took my car in for service and the sales rep called me saying that I need my 30k package. I asked what it needed and he said I need to change my carbin air filter. I laughed and told him that I just changed it two days ago and he told me that he is just reading the notes the mechanic wrote lol. I also needed new brakes so he told me it was 220 but he would do it for 190 with a coupon. I called him back that day to tell him I wanted to get the brakes and he said that I would have to pay 220 because the 190 price is if I get the service package. I told him to go to hell and they were crooks.

Yayyyy my beautiful NEW KIA OPTIMA
… EXTREMELY HAPPY WITH IT… the people there are just so nice and helpful they make things happen thank you (:

Not Fun, but Fair. (my personal experience)
Part 1: Purchase Day — Saturday 10÷3÷15
When I arrived, I spent a lot of time waiting around to be helped. Although I had made an appointment to view a used car on their lot, (that I discovered on the internet), I still waited around for about a half an hour to forty five minutes after notifying someone that I was I the lot. A portion of the time was waiting to be helped by a dealer, and the other portion was them trying to find the keys to the vehicle I had come to view. (I don’t fault them for being busy, but please don’t have me come down to wait around).
Unfortunately the vehicle was not prepared to be properly viewed. The interior was a mess and my test drive escort was unpleasant. She didn’t even want to sit on the seat because of the vehicle’s condition.
After not liking the vehicle I had come to see, I spotted a beauty; 2009 Scion Xb. By this time I was properly being handled by a dealer. He was pleasant. We took a test drive and I loved it. The vehicle did have one issue that I will address later. (but) In short it made some hard and consistent clicking sounds that came from under the hood.
At this point everything moved smoothly. Although I arrived at 4pm and left after 9pm, (I will chalk that time loss as typical dealer stuff). They offered me a fair to good deal and gave me some financing options. (Even though I did not plan on financing with them, they convinced to take that option. NOTE: This was not a hard sell or push. Financing with them was offered in a professional and pleasant manner). They offered to repair this issue at no charge. I wasn’t confident buying a car that had audible issues, but they offered to fix the issue and even put it in writing.
Part 2: Service Department Problems — Monday 10÷5÷15
This is where the issues begin. The service department started off on the wrong foot by helping other customers ahead of me, but they properly apologized and we moved forward.
After hearing the sound, the service guy did NOT confirm any one issue. (But he did mention a few possibilities). At the end of that business day, he did request to keep it longer. So I prematurely picked it up it hopes to get a second opinion, but then opted to return it by the next day; 10÷6÷15.
Friday comes and they ask to keep it longer because a may be a big issue. Saturday then comes with the sign of a diagnosis, but they need approval to do work because it may be an issue larger than planned. He needed to ensure the dealer wants to cover it. Then Monday arrives and the vehicle still needs approval to do work. *Note: It «appears» to be diagnosed as a big issue. By this time I feared that the vehicle had bigger problems than anticipated. Keep in mind; I’m the one calling the Service Department for updates. (The only resonating theme was that it was a bigger issue than initially thought and that authorization must come down from the top).
Part 3: Turn of Events and Big Decisions — Tuesday 10÷13÷15 (A week after I dropped the car off to the Service Dept).
So I now finally get a verdict? I am told the vehicle should be ready in a couple of days, and it has a simple problem and fix. Reprogramming or calibration? –RED FLAG!!!-
Not that they had ever confirmed a different issue, but reprogramming or calibration were never previously mentioned. –This just felt like a 180– (FYI: A few other misleading signs or insinuations were present leading up to this moment, but I will not go into detail. No one confirmed a thing until this moment. So there is no way to say anything that conflicts their final diagnosis).
That night I return to the dealer and ask for my money back. Unfortunately they were unable to help, but luckily I was protected by my AAA warranty.
Part 4: How it Ends — Saturday 10÷17÷15
So I decide to exercise my warranty and do a Rewind. Which means that they take the vehicle back, my financing loan is removed, and I am given back my deposit. *(My Rewind was complete by 10÷31÷15) *I appreciate this very much.

On the final day I did feel some negative vibes. The atmosphere felt like a high school lunch room with whispers and stares.
Additional notes:
The two people, I had brought with me to this dealership as support on different occasions, commented that Car Pros Kia Glendale felt unpleasant. (and) Although my experience wasn’t ideal, I still personally feel that that there was/​are a handful of really helpful people there.
So all and all, the Car Pros Kia Glendale dealership is FAIR.
I wish them the best and do respect them for honoring the warranty.

I leased my Optima there last week and everyone I worked with was very nice and attentive. They weren’t overly pushy and pressure me into buying anything which I absolutely can’t stand. They took the time to listen to all my concerns and explained why they thought this car was the best fit for me. I left with a car I really like and I’d definitely recommend them and working with Gabby, Dan and Arby.

I’m not happy knowing that the pervious owner of the vehicle I purchased here was a smoker. The smell continuously lingers in my car still (6 months later) & it pisses me off that I found scented packets under my seats after purchasing my car. I blame myself for putting so much trust into a dealership I thought I could trust but lesson learned. It’d be nice if you could be straight up with new buyers & just let them know things like if the previous owner smoked because I’ve spent more money trying to get rid of the smoke smell that could have been used for school. I will not be coming back nor will I ever refer anyone to them. What’s most disappointing is that I was proud to show people I worked hard for something nice but I often get Your car smells like smoke! And feeling embarrassed to drive people in my car.
Please avoid making the mistake I did & be on guard no matter how much you want to give people your trust.

An awful service department. We brought my wife’s Kia Soul here for scheduled maintenance once, and the check engine light came on a quarter mile after driving off the lot. After lots of fighting with their service manager, they basically fessed up to doing a sloppy job and were willing to fix their error.
We decided to give them a second shot recently, and they added license plate frames advertising Car Pros Kia to our car without asking us first, which is a solid creep move. If they can’t bother to ask before slapping an ad on your car, how can you trust Car Pros to work on your car? You can’t.
Avoid, avoid, avoid.

My husband and I just got a car each their on 07−21−15 I got the kia sportage and he got the kia optima ex my kids loved the cars too
Let me tell you the experience was great! The ppl that helped us were terrific * Nick and Arby * it was first time buying and they helped out in any way they possibly could! I couldn’t be more happier with them they got us great I mean great deals on our cars! I would recommend that anyone buying cars, that it the spot to go to CAR PROS KIA GLENDALE! Thank you Nick and Arby for all your help and service you guys gave us!