Bob’s Discount Furniture

So far the buying experience is all nice and dandy but delivery has been a nightmare. The rep gave me one day and time, the main store called with a totally different day and time and then the guy delivering the furniture told me he was on the way! Good thing my job was flexible and accommodating. Basically don’t trust the rep but call directly to get the most correct delivery information. Ah Bobs, what a place. Oh by the way I ordered the Alpha sofa set and months in it’s been great. I would say if you treat the furniture right then it’ll last you.

My sleeper sofa is 12 days old, and unusable. The front leg is 90 degrees from the floor and the sleeper mechanism is touching the ground. So Bob’s answer is to send a tech and then based on what the tech says they will either repair or replace the sofa. I would think a NEW sofa should last more than 12 days and if not replaced with a NEW sofa that can. At least this time my contact with customer service didn’t keep on hold for 15 minutes

For Bob’s company in general-​Bobs’ sells the cheapest junk! We bought a 5 piece table and chairs in 2013, and they had to assist with repairing twice (2014 and 2015). Now, 2016, even with your crap goof proof warranty, you won’t help again! So I guess I am the goof of I fall, huh? $ 700 down the drain! Our table leg’s coming loose too. Time to turn Japanese! When we spoke to the company over the phone, they said they can’t do anything. Because, even with warranty, due to their cheap crap, their goof proof doesn’t cover that! Only accidental! The accident was buying their cheap table and chairs! Now we’re stuck with a hunk of junk and have to spend more money because of these goofballs! If I fall, is that an accident?
And regarding the store themselves, they are con artists! We are hounded by all these salespeople the minute we walk in! They are on me like a hemorrhoid! Geez! I know they get paid by commission, but can we approach you please? We were going to buy a dresser there (glad we did not now), and the guy said we can only put something $ 400 or more on their Bob’s credit card! LIAR! We called the store the next day and confirmed otherwise! Nothing but a bunch of con artists!

I can’t believe after a day of sitting on the new sofa it ripped. Then after calling and being hanged up on several times we went to the actual store and they didn’t do much for us and just put us on the phone again where we were put on hold for a long time. Then we were told that they wouldn’t have a new one in stock till May 7. And yesterday the fabric started to rip on the sides of the recliner buttons as well. I think I’m going to demand a refund and just get a new sofa. This is just ridiculous. I can’t believe the type of quality they sell and bad customer service.

This is my 3^rd visit to Bob’s. I purchased my sofa 2yrs ago and like all I purchased the goof proof insurance. I had a small scratch on the sofa I think from my son’s toys and of course it wasn’t covered like they said they would cover. I returned to Bob’s 2 weeks ago to purchase a new mattress and a bunk bed for our kids and they did add the goof proof. I ask to take it of cause it doesn’t work. The sale women Symone was surprised and said she’ll have their manager RJ speak to us. We didn’t want the manager hassel just take out the goof proof. He explained that most sales rep miss inform the customer on how to file a claim on our furniture. He said 1^st we have to know exactly when it happened and exactly how it happened. And 2^nd all claims have to be reported within 30 days. Any «I’m not sure» or «I don’t know» won’t cover it. He stood by Bob’s and proved to us the «goof proof» does work and we walked out extremely happy with a brand new sofa no $$ down.
So please I know all the reviews you read about the goof proof says it doesn’t cover or its a scam. But before you call that hotline. Call the store which you purchased your furniture from and see how they can help you first. If the sales person doesn’t help ask for the manager.
I didnt receive any discount or deals for the review. My reviews based on my experience.

This review is for the company in general but I did buy my couch here. It’s no surprise that Bob’s has such horrible reviews. I understand it’s a discount/​CHEAP furniture store but at least make it up with some decent policies, and customer service. How is this place still in business?
I purchased my couch in January of 2013. Here’s how my experience went:
— Movers tried to push my couch into the elevator to desperately avoid bringing it up 4 flights of stairs. God forbid they have to do their job as movers! Of course that failed.
— Movers broke the frame of my couch trying to push it into the elevator but I realized it only after they left. I called for replacement.
— Movers delivered the replacement couch and about a couple of weeks later, the zipper on one of the cushions was defective and wouldn’t close. I called for another replacement.
— February of 2016 I called to file a claim because the bonded leather on my sofa started to crack. It is still under warranty because I purchased the 5 year Goof Proof Protection Plan. Guess what? Cracking of bonded leather is only covered up to 3 years. I missed it by a month! They made no attempts to accommodate the customer. They just said that was that.
— When I initially bought the couch, the salesman said if ANYTHING happens to the couch, I’ll be covered for 5 years. He must have left out the part about the cracking of bonded leather.

We Finally return the Sofa back to Bobs furniture, but we did keep the rest of the furniture, we are still waiting for our refund, unfortunately we are out of a sofa.

This is the worst company to buy warranty on your products from. My whole life I was brought up the right way no lying no stealing etc. I called because I had some burns on my couch cushions so I wanted them to fix it or replace it or however they do it. They told me that it was covered so when they asked me when it happened I told them the truth It happened about 2 years ago, the lady on phone told me that for that reason it’s not covered. My couches are not covered because i didn’t report it in a 30 day period. Why the fuck should it matter when the fuck this shit happened if I have warranty for 5 years it shouldn’t matter if it happened today or 1 year ago I’m supposed to be covered. So I asked the lady if I would have lied if I would have gotten my cushions replaced and she said yes. what kind of shit is this. I don’t lie and I have taught my kids not to lie now they want me to lie to get something that I paid for. this doesn’t make any sense at all fuck you bobs I’m going to ikea or any other place that is not you

Terrible customer service. Got a chest delivered ¹²⁄₃₁ with scratched draws. They left the feet in one of the drawers so they were not attached to the bottom of the chest. Unfortunately only my mother was home at the time of delivery, and she did not know that the chest had feet. I called to complain. I got disconnected 3 times. The fourth time I finally got through to someone. I’m told they don’t know how long it’ll be before I can get a replacement drawer and that I can’t get someone back to put the feet on the chest for a week!! absolutely ridiculous!!! this is prompting me to go directly to the store where I purchased the chest and make sure that I get someone to put these feet on that same day. Though I’m sure I shouldn’t be getting my hopes up for that to happen. Needless to say I do not recommend purchasing from Bob’s.
¹⁄₀₇ update. Being told a replacement drawer will not be available until May !!

I had the pleasure of dealing with Sistina Molina. She was very helpful during the entire process from start to finish. She was knowledgeable and even followed up with me after my delivery. I would recommend her to all my family, friends and business associates.

Bob’s is the WORST. I will never, ever shop there again after my first and last experience. I purchased a lot of furniture weeks ago to set up in my new apartment, spent lots of money, only to have the delivery guy plus his driver walk all the way up to my apartment to tell me that every piece of furniture was undeliverable.
He also admitted that he was just fired since he put up a fight with Bob’s factory warehouse in Connecticut because he refused to make the delivery with our furniture in such poor, beyond shoddy state. He drove to us with his driver to have us see the furniture for ourselves. Everything was DUSTY and DIRTY, as if someone used it, returned it, it sat in the factory for a long time, and then Bob’s decided to ship it out to lucky ‘ol me.
Couch was broken, the plastic covering my mattress was torn, it was an overall disaster. I immediately called customer service who said the next delivery day wouldn’t be for a few more days and that we have no say over the window in which the furniture is delivered, although that’s the least they could have done for us, just scheduled our desired time to compensate in some way for our horrible experience.
Unfortunately now because they’re missing parts of the couch, I have to wait over a week for my furniture to arrive, and I have absolutely no idea if everything will be NEW like they promised me initially. Whoever is running their warehouses, especially the one in Connecticut, needs to be fired. To approve delivery for a huge order that came in close to shambles is truly despicable.
This is the worst experience I have ever had with any company. It’s a shame because in-​store and on the floor I met such nice, thorough sales people only to end up being utterly disgusted and fed up with trying to get my furniture.

I furnished my entire house spending approximately $ 11,000 at Bobs. The sales team was very accommodating during throughout the purchase. I knew I wasn’t buying the highest of end furniture going into it. With the Goof Proof insurance I figured whats the worst that can happen?
After 1 year my «genuine leather» couch’s color started to peel. I submitted a defect claim and was told it wasn’t covered due to chemicals… I spent countless hours on the phone between the store, the third party insurance company and Bobs only to be told I am not covered. I requested they have someone come to my home and inspect the damages but they refused.
This is not good business… Bobs furniture and coverage sucks. If i ever see that bearded freak in person I am going to let him know how much i hate his commercials and products.

Two years ago I brought a leather power sofa and loveseat both suddenly start peeling and cracking I called customer service from bobs furniture and they asked me for pictures and after weeks I didn’t receive any answers I had to call again and I Was under the phone more that 2 hours until they told to go back to the store to choose another sofas under my warranty over there I reselected a leather sofas again but unfortunately there were multiples failed wrong deliveries because always they sent me a defective sofas with not inspection. I am very disappointed and dissatisfied with the service and the products that bobs furniture offer to the customers. I don’t recommend this place for buy any furniture.

I purchased a recliner for $ 300
I also purchased the «goof proof» insurance with their insurance partner Guardian.
After about 15 months our recliner broke, during that time we moved to Buffalo.
After filing our claim and sent pictures to the insurance company guardian, we were approved for a $ 300 bobs credit to order the same recliner or towards any furniture. All sounded good.
So I select my furniture, bobs sales person Tracy was very nice and understanding, however bobs does not ship to buffalo. After speaking with the «manager» Kevin he said he’d call me on the next day to figure out a solution, 5 days pass without a phone call, I called and of course «he was in a meeting»
Bobs rep from the store calls me back and of course they just heard from customer service on a resolution, and only wish to credit my goof proof purchase of $ 39.99 or drive from buffalo to queens to pick up furniture.
So i tweeted the official Bobs Discount Furniture account. And a rep kaylen called me, said she reviewed my file and not only would refund my $ 39 goof proof purchase but also send me $ 150 check. Sad that I did a better job than the bobs manager and his minion.

This isn’t a knock on this store but the company itself. Bought a leather bench where the seat lifts for storage. Mostly as a decoration piece, even though sometimes if we have a crowd over people will sit on it. 2 years into a 5 year warranty a leg started to collapse in. Called up and a service tech. came a few days later. We were told that it’s not covered unless it’s an accident, like someone falling on it and it breaks. I never heard anything like that so I asked to speak to a supervisor and was told someone would call back, never happened. A few days later I got an automated call about my satisfaction and voiced my displeasure and I would like a call back. That never happened. If they can’t stand by 1 piece of furniture how can I buy an entire set?

Go at your own risk!!! I bought a bed ottoman and the screws fell out after 4 uses! I bought a bed from there last year and the salesman called my phone to ask for a DATE creepy little dude. eww the furniture is cheep because IT’S CHEEP FURNITURE!

Honestly, you get what you pay for.
My bedroom set start falling apart in a matter of months. My bed frame broke on the same side TWICE! The material they use to make these frames are atrocious. I don’t have kids jumping on my bed nor do I have weight issue so… I. DONT. UNDERSTAND. The customer service? Forget it. It’s like you’re talking to a wall. Their insurance plans? Pfffft. HORRIBLE. They will go around the bush and and have every excuse in the book as to why your claim isn’t going to be covered, even if you’re within the guidelines of the policy. I will never drop a dime in this place again.
Btw. saw the same bedroom set at Sleepy’s! Much better quality

I am soooo grateful for Bob’s. My boyfriend and I had moved in together in April. On May 17, we finally found a couch from Huffman Koos in Elmhurst that we loved and eventually purchased. The sales rep told us it would take 2 – 4 weeks for delivery. After almost 3 months of terrible customer service and false promises, we got a refund from Amex and went to Bob’s. Their customer service was awesome, and they promised to have the couches delivered to us in 2 weeks. Well, today makes 2 weeks and we just had our couches delivered this morning. Thank you, Bob’s, for making this such a pleasant experience.

I will never buy anything from Bob’s again.
I bought a new mattress and a bed frame from this store last week to the tune of $ 1700. They scheduled delivery for this Friday between the hours of 1 PM and 5 PM. I took the afternoon off work to be at my apartment during those hours. Bob’s never asked if we had an elevator or the state of our apartment, but they had the address which included «Apt 5D». I live on the 5^th floor of a building where the elevator is currently being renovated. They called to confirm the time window the night before and everything seemed to be fine, but still never once asked for any information on my building.
Then Friday morning at 9 AM comes and I receive a call at work from the delivery guys saying they’ll be there in five minutes. After informing them that there was no one home and they were well outside our agreed upon window, they told me: «Miss, I don’t think you’re understanding, can we speak to your husband? He’ll get what we’re trying to say.» After finally getting them to agree to come back in the confirmed window, I waited for three hours when they threatened that if I was not there right at 1 PM they were leaving. Upon arrival they discovered that we didn’t have an elevator and refused to deliver the bed and mattress. They left after yelling at me for 15 minutes in the street in front of my apartment building, berating me for not having an elevator they didn’t know existed before they got here. When I called Bob’s «Customer Care» line to figure out how they were going to fix the problem, they told me that they could reschedule delivery for next Tuesday. When I told them that I couldn’t take off work again for a delivery they offered me a Saturday three weeks from now. They have no way of guaranteeing that the next team will not refuse to deliver and they refused to refund my delivery fee and would not discuss any type of compensation «until the furniture was in the house.» This has been the most ridiculous experience I’ve ever had with a delivery. I would think twice before trying to buy something from here!

When we purchased our leather recliners, it was a good experience with our salesgirl.
But outside of that, when I looked around on other occasions it was rather annoying. They see you perusing and walking around, and each new couch or piece of furniture you look at, dare to touch or sit on, there is a new salesperson following you, asking if you need help. You really cannot look around in peace because any hint of interest they come running, trying to pressure you. No thanks, that’s not how I like to shop.
Luckily, on our last visit/​trip, we found a couch we liked almost immediately, and once someone approached us, we stuck with her through out questions straight until our purchase. She was very friendly and sweet. They took care of everything, and delivery was speedy.
Since then, still no problems with our awesome comfy couch (over a year later!).
Oh, they have a little station of candy, cookies, and beverages, as well as a small seating area. So if you can handle them swarming you, then grab some freebies!

When I came into this store, I already knew exactly what I wanted. I had chosen the couch, color, and style before I ever entered the store.
When I walked in, there were a bunch of vultures standing by and one of them raced over. I told him I knew what I wanted and we just needed to do the paperwork– I gave him the name of the person who helped me in the past, and everything started great.
Then when it came to pricing he kept TELLING me I was going to get the $ 80 insurance plan. I told him I wasn’t interested in it, and I thought he had let it go, but when he listed off prices he said «and you’re taking the premium insurance plan». He didn’t ask, he told. Again, I politely refused the insurance plan.
Low and behold the final pricing included the insurance plan. This time I made myself VERY clear. I was not taking the insurance plan strictly because of how rude he had been. That made the entire process suddenly very sour. Never thanked me, told me to «come» to sign the paperwork. All around a bad guy to work with.
Aside from the buying process the store is nice, and has a decent selection.

Loved the store and the sales personnel. I went to the store with my wife and two little kids to pick out a bedroom set and the rep was very accommodating, in both being patient with our selection process and with the kids being kids.
Set up finance in a flash and had me able to leave very quickly.
I appreciated that there were no up-​sale strategies in use by the rep and just gave comments on dimensions and specs.
Delivery went off well with the exception of the box spring didn’t fit up the stairs. I wasn’t home for the delivery but was told by my wife that the Delivery men were unwilling to take it apart and reassemble which annoyed me a bit as it’s an easy task. When I got home I had it down by myself in about 40 minutes.
Would recommend them to all but wish the delivery men finished their job.

I was very pleased with the sale people and managers in the store, however, the delivery of my merchandise was a nightmare. Even, before the furniture was delivered there were some issues. I was told in the store that if I wanted to finance the merchandise I had to apply in person, so I completed the application process.
When I called the store to confirm my purchase, I wanted to change the method of payment i.e., use a credit card rather than financing. I was told I couldn’t do that and keep my scheduled delivery date. On top of that, the only way to change the method of payment was to cancel my order and place a new one. If I did that one of the pieces of my sectional would not be available for 6 weeks.
On the day my couch was set to be delivered (I had told the store that my building restrictions allowed deliveries between 9 and 4) I received a call delivery would be there between 7:30 am and 12 pm. I called about my concern the delivery would be early. The customer service rep assured me I was third on the list and it would likely be after 10 am.
Around 10:30– 11 am, I received a call that the truck broke down and they were not sure what time I would receive the merchandise. I became worried given I had taken the day off of work to receive my couch. By 4 pm they still had not gotten another truck to transport the furniture.
It took me about 3 hours of calls to make certain I could receive my couch the following day which meant i need to take another day off from work.
I was told the furniture would be delivered between 10 and 2.
i began to check the website delivery tracking center, even though the day before it became clear to me that this site was not very helpful; each time I checked it the results showed just about an hour from the time I logged in.
On the second day of waiting, I received a call around 11:30 that I was next on the delivery route and they estimated it would be there by 1 pm.
Now when I checked the website, it showed the furniture was due an hour before the actual time which made very little sense.
When nothing showed up at 1 pm, I called and was told the truck as lost, which is very odd for mid-​town Manhattan. This operator told me they should arrive in next half hour which they did not. From then on, I continued to call both the 1 – 800 number as well as the store. Never did I receive a call from them with an update.
The couch did not arrive until 4:15, outside of my building’s restriction. I had to beg and plead with my building to allow me to get the delivery as it was Friday.
Fortunately, I was given permission to accept delivery.
On top of all this, I was assured by the salespeople that although the deliverymen would not take my old couch on the truck they would remove it from my apartment.
When I asked the deliverymen to do this, they said they would be right back and they took off.
I called the store to complain, the store representative apologized and forwarded me to a customer service rep who informed me that Bob’s will not remove old furniture except bedding. I said I wanted to lodge a complaint I explained everything that happened and the person I spoke with said ok.
A week or so went by and I heard nothing back, so I called again. I was told that when a complaint is made it is documented but there is no follow up.
After another hour on the phone I was told I could receive a $ 50 coupon. which I thought was absurd. Following another 30 minutes of conversation I was told I could have a $ 50 credit towards my bill but it would take one to two billing cycles before it showed up.
While I am happy with the couch I purchased, Bob’s is not likely to see me as a customer again.

I would never recommend anybody to buy anything from Bob’s.
I bought one of their most expensive dining room sets and only after a year the cushions given away and I started to feel the wooden frame I should’ve listened to my wife this one time only and gone to Raymore & Flanigan pay a few hundred dollars more and I guess that guarantees quality

Definitely purchase the Goof Proof if you are buying a couch, and definitely fight over management to get your couches exchanged if something happens!
I bought the Chloe couch in Grey and the frame broke down within 8 months. We called and went there and fought with management. Literally. They did not want to replace the whole set, they just wanted to replace one piece with a whole different color?! The office in Long Island finally gave us full credit and we exchanged for another model. Fortunately, we were able to pick another model & a dining table with the leftover credit. hah.
Yes, free candy and cookies for everyone. The folks in the cafeteria don’t look happy working there, but the sales teams are extra friendly and would go an extra mile to help you.

*café has free candy, cookies, and ice cream.
*Free smarties and Cookies and Cream ice cream!
*salespple are overly friendly and aggressive.
*good discounts, but quality is not the best.