Beauty Mark

You’re better off shopping at Walgreens. I tried to return a lipstick I bought 2 min ago and they don’t do returns. Don’t waist your money on bad quality products, they don’t even give your money back if you’re not satisfied with it. Even Walgreens carries the same bad quality makeup but they do returns. Save yourself the trouble!

They had what I needed and were extremely nice and professional and the price was right.

Love, love Beauty Mark… I have been a customer of theirs for the past 10 years and will continue to be. Staff is friendly and helpful. Products are well displayed and easy to get to.

Beauty mark is a wonderful store with low prices high end brands for hair and makeup. The employees make you feel especially Gayane. She always helps me find what I need and has amazing tips to give. –Marta and Nvard

I can see why there are mixed reviews about the customer service at Beauty Mark. The associates are just as inconsistent as this store’s ratings.
Natalie: ⁵⁄₅
Outstanding customer service, prompt greeting, knowledgeable, relatable, and helpful. An overall outstanding employee.
Everyone Else: ⁰⁄₅
Scowling faces, unabashedly sizing up clients from behind the resisters, no greeting upon arrival, very unwelcoming.
Just to be clear, had Natalie not been the first to greet me, the other girls’ pompous attitudes would have been enough for me to walk out and spend my hard-​earned cash elsewhere. No wonder why I hadn’t heard of this place until a few days ago. Incidentally, Natalie is one of the newer employees. Coincidence? I don’t think so. I hope the owners/​managers start hiring more employees like her.
Great job, Natalie!

Recently went blonder than I have ever been, so people recommended purple shampoo. When i went in a Really sweet girl named Natalie answered all my annoying questions! She even recommended some masks because my hair is dry. Thanks Natalie, you helped me find all the products i needed.

I have been shopping at Beauty Mark for over 10 years. They have the best selection and prices in town. Edik knows his tools he always patiently helps me choose tools. Charlize is always willing to share new colors coming out or products for my clients and the girls are always helpful and super nice.

They might have great products, but the owner is so rude that I refuse to give them any business.

Got my extentions from here today. Great price for 22 inch extentions! Also, the extentions I’ve bought were extremely soft, would definitely purchase from here again.

I can’t say enough good things about this place. They always have the products that I want at great prices. The sales girls are so helpful and the owners are really nice !

This store has everything for your hair and basic makeup needs. If you need a bump-​up from the natural look this store has got it for you. The service is kinda lame though, they prefer talking to each other than helping you out, but it’s cool. Not here for the service, just for the products.
Parking is easy in the back and if you know what you want, hairwise, this place has ALL the needs. It’s got some great beauty tools, and color contacts… HIgh to low end styling stuff. It’s a great stop shop for beauty! Making it’s beauty mark, indeed.

I would give 0 starts if I could. I have been shopping at this salon for over 10 years only because it was convenient. Their staff seems to be very knowledgeable about hair and skin products so one of them assumed the responsibility of picking out a foundation color for me. After testing a few shades, she finally stumbled upon the «right» one. Well, when I took it home and put it all over my face to go out, I looked like a ghost. Would I have known that if I didn’t use it? Obviously not! So, imagining an easy transaction, I returned to the store to simply exchange the item for either one of correct shade to my face, or get another item, since I always shop there anyway. The «manager» came out and straight up laid out their «no return policy» to me. I was a bit shocked of his approach. Without hearing me out at first, he refused to take back an open item. I was surprised because nowhere on the receipt does it say anything about returns/​exchanges, nor are there any signs in the store. His response to that: «Even if we had a sign, it’s not like you would’ve read it». I’m sorry, but that was NOT the point. The point is that we wouldn’t have that conversation, instead, he would’ve pointed out to the sign and we would move on. But instead, he had the nerve to imply that I’m incompetent to read or pay attention to the sign. OKAAYY! He also added that his employees are not trained cosmetologists, they’re simply regular employees. I’m sorry, then why do they assume the right to tell you what color hair dye to get and what shade foundation? And touch your face? Regular employees are not assigned such jobs unless they know the hair or face products.
Also, apparently, it was MY job to ask about the return policy. I’m sorry, but with the stupid return policy as such, employees should be trained to mention to every single customer that open items are final sale. Customers don’t go around stores asking for the policy. Or a simple sign would do.
I still tried to get a store credit by telling him that I had been their customer for over 10 years, his response being: «Everybody shops in this store», implying that even If one customer, which is me, stops shopping there, he couldn’t care less because «everyone apparently shops there». I don’t know where he got the idea that their store is the $hit, because I sure know a lot of people that DON’T shop, for numerous reasons. As I said, the only reason why I shopED there, was because it was convenient. By all means, I will get out of that zone and drive further, where I’ll be guaranteed to get good customer service.
On a positive note, although he did not take the item back and refund me my money, I called my bank and processed a charge back! Now, I got my money back, got to keep the merchandise, AND the store got charged for both. Boy, was I satisfied! So, take that! :)
I discourage anyone from shopping at that store. Believe me, you deserve better treatment. I am also sure that same products could be found for cheaper prices AND you will be able to return them if you don’t end up liking the item.

3 stars for their supplies but 2 stars off for their service. I’ve been coming here only because they’re the only beauty supply store around town. If Naimes was closer, I’d go there. The girls that work here are not that bad but the guy (I think the owner) lacks social skills as well as customer service skills. Big No-​No. I’ll try purchasing else where

I can’t believe that half these reviews are complaints about customer service, yet the management at Beauty Mark does nothing about it. I don’t know if this family feels entitled, or if RUDE is in their genetics.
I’ve been coming here for years and have spent thousands on the exceptional selection of products. As a customer, I respect their return policies and understand the concept of final sale. HOWEVER, I have never been greeted with a smile. Everyone behind the register just scans the items like they are wired robots. No smiles, no eye contact.
Unfortunately, I will be coming here again for their products and convenience. They know that, and that’s why they don’t care to crack a smile. They should pray that a similar beauty shop doesn’t open up in the area.

I was there last week. Lucky for them I was in a hurry and didn’t have time to go buy extensions from another place since I was running late to my appointment. Every single employee in there lacks in customer service including the younger and the older gentleman behind the register. They’re rude and not attentive. I had a very awkward shopping experience with them. I rather go chase a horse tail for hair then go here again.

They carry almost everything! I love everything about this place but the employees could be friendlier! They always give you very judgmental looks and you don’t feel comfortable walking around and looking at the products. That’s the only thing keeping me from going to that store.

Please go to Beauty Mark, best place to go to for all hair products that you may need. They know exactly what to recommend. The nicest staff ever. From the moment you enter the store it’s a pleasant experience.
As crazy busy as they were, they still gave us amazing service.
They greet you and allow you to just be, and when you need them they are right there with assistance.
Smiles, service and a wonderful experience. My first visit, but definitely not my last.
Thank you Beauty Mark, my wife and I really loved the products.

For years, my family has been going to Beauty Mark. Their products, services, and knowledge of merchandise is unparallel to any beauty supply store in all of Los Angeles. As a family business they know the importance customer service. My aunts, uncles, parents have always had the best assistance from the owner Edik for over decades. Now we have the privilege of getting the same honest and quality service/​products from the second generation of the family, Sharis and Shant.
I have short thinning black hair. They taught me the perfect way to style it to make it look fuller. They also gave me products that will prevent hair loss, and hair styling products as well. I recently bought the best brush for men I’ve ever used in my entire life. it’s called Men’s Wet Brush. It’s a must have for every guy.
Please check it out, you will not regret it!

I came here by a recommendation and sure am glad I did! Thy have everything you can think of here that has to do with beauty products!
I came here specifically for nail polish, but I did not remember the brand’s name. The girl that worked there (I don’t know her name though) was extremely nice and showed me the different options I had and helped me find the nail polish I was looking for!
They are a bit pricey, but I think it is well worth it. They make it up in friendly and helpful staff.

I used to be blonde, my roots grew out and my hair faded really badly. I was just over it and wanted to dye my hair black. I walked in. A lot of people were nice to me and greeted me, but the one person who stood out most was a girl named Kristina. She helped me find the perfect shade of black and the best brand for it.
Dying my hair and then realizing that it faded (was to be expected coming from blonde to black) I went back. Kristina was there again. I went back to her and explained what happened and she recommended that I try another brand, the bottle of it was blue I can’t remember the name of it. The first blacks bottle was bright red. Anyway so I tried the second bottle of black and it hasent faded since. I love the product but I loved her help more. She was so calm and collected. I will definitely be going back to this store, I hope next time I want to dye my hair that I can find her or someone equally as easy to talk to and explain the situation as her. 100% satisfied. My hair hasent faded since dying it the second time. It actually even looks healthier. If you need anyone to help you out with dye then it’s Kristina. :)