Bank of the West

This bank sucks. Closing my accounts because I thought I could do better than my old bank… dead wrong. I encourage everyone to read the other reviews before even thinking of opening an account here… I should have!
STAY AWAY… HORRIBLE SERVUCE AND TERRIBLE ATTITUDES!

I’ve banked here for more than 10 years. All the tellers are helpful, courteous and polite. Barbara is great if you need anything or have any questions. I haven’t encountered any problems here.

Well I can see why this place has only 2 stars. For some reason this branch is so slow. I been to other branches and usually everything moves along fast but every time I come here it just drags and drags. Hopefully this issue can be addressed and the service gets better.

Sadly after my family has been banking with Bank of the West for well over 20 years, I’m going to join the Bank of the West «one star bandwagon» when I say that this is a horrible bank. I certainly would not recommend it to friends, family, colleagues, or even my cat.
For the past week I’ve been using my debit card for my usual purchases (mainly coffee shops & eateries)… when my card suddenly gets rejected due to unauthorized use. To be on the safe side, I check my balance online to see if an unauthorized user somehow withdrew funds from my account. Fortunately, I still had the balance expected. Yet, when I continue to use my debit card, it still gets rejected. The morning after yet another rejection at my local Coffee Bean & Tea Leaf store… I decided to go to the nearest Bank of the West ATM to withdraw cash in order to finally make my usual purchases. All of a sudden, the ATM randomly decides that I’m an unauthorized user and permanently ate my debit card.
At this point, Bank of the West can keep that debit card. I’ve been unable to communicate with a human being regarding this issue since I’m not the primary account holder and will consequently be closing my account within the month. When the account was opened, sadly only one individual was to be the primary account holder, while another was given a «second class status» regarding the handling of the account. I understand all banks are like this, yet other banks seem to have customer service reps’ that understand the dynamics to how a family handles their banking, which is now lacking in this particular bank.
Since I saw this bank dropping in quality for quite some time now, the only thing I’m grateful for is that Bank of the West hasn’t been my primary bank for just as long.

Horrible! Horrible bank! I’m getting ready to close my accounts. After simon the manager left this bank went for to shit! Excuse my French! What bank had ever put a hold on state checks. Seriously? I worked at a bank for 5 years and not once were we required to put hold on state income checks? Tellers are inexperienced, lack customer service! The manager is only works 50 of 365 days! Such am inconvenience! To me that I have I close all my accounts and transfer stuff to another bank.

Tried to cash a Bank of the West check at their own location and they tried to charge $ 5.00 to do that. That fee doesn’t make any sense to me – it’s their check. Yet one more reason why I love my credit union.

Well after third world attitude at «WaMU» and then Bank of Amexico” I found Bank of the West and I have received such excellent customer service from branch manager Simon at the Glendale branch and I got a great commercial property loan. A year later Simon gave me a referral for a reverse mortgage agent for my mother and Simon has always always given me the utmost in customer service. Thank you!

Bank of the WORST more like it.
I was with one bank that switched to another bank last year. Nothing really has changed except customer service. I was thinking about switching to Bank of the West.
First I called the 800 and spoke to 4 different people and each one was less informed than the prior one. One lady was actually reading instead of answering me from her own knowledge and my question was, «can you tell me the difference between these two checking accounts?»
She couldn’t.
Then I gave up and called the Glendale one and I thought for a moment that I had been transferred to a health club because of the way the guy was «pitching» to me, and yet, not listening to me.
He was saying that every time I use the debit master card I will be charged a dollar on top of my purchase and said it was California state law. Funny how NONE of the other banks I belong to have ever done this. Occasionally there is a dollar hold until the charge goes through, but that is it. This guy was so stupid it was crazy. Then when he couldn’t explain it to me properly he said, «have you heard about our specials this month?» WTF? Seriously.
Bank of the West is truly, Bank of the WORST, stay away.