Arco Smog Pros

MAKE THAT 0!!!
Called to find out the cost of smog and was asked to hold and within 2 minutes, the voices speaking armenian in the background forgot about me completely because the one who came back to the phone… tried to dial some one up instead of talk into it. but how does they not even know what they charge for a smog test at the smog place? WOW!

Awful customer service, very demeaning and racist. DO NOT GO HERE and run away from this establishment like the plague!

I had a similar experience to the one written 10/​23/​13 – my coupon for a smog check simply wouldn’t work. I was in my SUV and I told the guy I was going bring in my car just after and he asked if the car was an SUV and I said, no, it’s a car and he just shook his head and said the coupon was no good. Don’t waste your time here.

I came here a few months ago because I needed a smog check. I had a coupon in the mail for a discount on a smog check so I came here and there were two good reviews about this place. I arrived showed the guy working here that I needed a smog check, and then he checked my oil and said I had «no oil.» He told me he wouldn’t do the smog check unless I had an oil change. There was a sign on the store wall for $ 19.99 oil change, and then I asked if I can have the $ 19.99 oil change. He said «No, this special wouldn’t work for your car.» I drive a Honda civic, how can this special not apply to my car? I was so angry, I drove away and brought my car to an oil change place nearby. I asked them to check my oil, and the guy working there told me «Yes, you have oil.» I came back to the arco smog pros and asked for a business card, and he gave me this card. It says Vahan Pogosian, smog pro. It’s clear this man is a liar, and he may have given me a false card. I can tell you what he looks like, «Tall, kinda fat, Armenian guy.» I’m willing to take a polygraph to state the entire statement is true.

Super friendly and courteous service! Would definitely recommend to anyone looking for a smog check!

I don’t write many reviews, so when I do it’s because I feel it’s warranted. I want to recommend ARCO SMOG PROS (Glendale) to anyone looking for honesty and quality in an auto repair shop.
I recently had to get my Toyota 4Runner smog tested and after failing at a «test only» facility I decided to stop in for a second opinion. Samir was a great help to me and gave me an honest assessment of the problem and my options. He did an secondary test and told me what he thought the problem was. He suggested replacing a part and then testing again. I really appeciated his candor and honesty. It’s everyones fear, when your car can’t pass «the test», that it will end up costing a fortune… that’s what my worry was. I could see the potential $$$ adding up…
Without going into a lot of detail Samir stated that he had a pretty good idea of where to start and based on his analysis and experience, he was right! He replaced the part (an oxygen sensor) and it passed with flying colors!!! It feels like it even runs better now too!
Granted, not everyone’s problem will be as easy a fix as mine was, but I could have easily been «taken to the cleaners»… I wasn’t and that makes me very happy!!!
I appreciated Samir’s genuine honesty and willingness to go the extra mile for me. Since I had to leave the car with him, he even paid to get my smog check done at the proper facility out of his own pocket! (I paid him back, of course) This saved me a ton of time and the hassle of having to do it myself. That’s what I call «customer service»!!!
Service techs like Samir are hard to find and I will be returning to him for any future car troubles.
Why??? Because, I TRUST HIM!!! He cares about making sure I’m a happy customer and he goes the extra mile and does a great job. That means a lot.
I recommend Samir and Arco Smog Pros for any work you need done to your car.
He’s the real deal!!!