AMC Westgate 20

Every time I go to an AMC, I kick myself for not going to a Harkins instead. As soon as I walked in the place smelled like burnt popcorn, that should have been my first clue to leave. I stood in line and waited my turn to get a soda and popcorn and my buddy went to go find us some seats. When it was my turn I told the guy working the counter that I didn’t want any of that burned popcorn and he said they threw it out. Unfortunately, they have a do-​it-​yourself soda dispenser and so after you wait in line to get popcorn and a cup for your soda, you have to wait in another line to fill the cup. This has got to be the worst idea ever, people struggling to balance their popcorn and snacks while working a touch screen with a 100 different soda selections, what a clusterfuck. I finally get to my seat as the movie starts and I lean back in my chair and it gives out this loud screech so I make a mental note to sit upright the entire movie. Then my friend starts moving around in his seat and it’s also squeaking so I razz him about finding the two loudest chairs in the theater but as time passes I realize that ALL the seats in the theater are in desperate need of WD-​40, it was like a symphony of squeaky seats. Already, the experience isn’t going well but then I nibbled down the top layer of popcorn and I realized that the rest of the back was small overcooked kernels. I spent the next five minutes debating whether or not to miss part of the movie so I could go lay into these swill merchants. I decide against it because the movie did cost more than the popcorn although they were both ridiculously overpriced.

Not all Ticket kiosks work and the «human» line just takes too long. The women’s restroom didn’t have soap. And at least 5 stalls ran out of toilet paper. How do I know this? Well, the line went out the door and every woman that went in, complained of the same things. Terrible customer service

I liked the self check-​in kiosks at the check-​in table and the unlimited free refills on popcorn, icee’s and soda. It was my first time going to a theatre with a 2^nd floor. I’ve never seen a bar area in a theatre before either. Chairs were very comfortable. I’m a big guy so that is important to me.
I was waiting for the elevator and it stopped working. I reported the issue and it took the manager 15 minutes to come over to see if anyone was stuck in the elevator. Hopefully there wasn’t. I ended up carrying a heavy double stroller down the stairs.

So I am back and unfortunately. Nothing has changed. Still dirty over priced. I was given a gift card for AMC for Christmas. I would
Never come here again if it was up to me. Got. 50 dollar gift card. And I am still out 1.43 that to show you how expensive this place is compare to harkins.

0 stars. Why? I called them in the course of 15 mins. 10 calls I made. The first 2, no one picked up. It went to the automated voicemail. 3 & 4, they picked up, the 3^rd they quickly hung up like it was annoying. The 4^th someone picked up, I said «hello?» No one replied then moments later they hung up. The 5^th call, no answer. The 6^th, someone picked up, I heard someone talking in the background, no was answered the phone though, no greeting, so again, I said «hello?» A couple times, then they hung up. The last 4 calls (7 – 10) no one answered, all went to the automated voicemail. Very disappointing. I’m in a good mood though so it’s not bringing me down to feel bitter but I felt the need to share this since I feel this AMC location or really any of them (that I’ve visited) have great customer service skills or try to have even slightly ok customer service skills. Also a few nights ago I was at this AMC at the guest services, exchanging my ticket for a later showtime and there was a boy, young kid, employee, child, he was next to the lady helping me. As she was exchanging the ticket for me, this kid answered the phone. Once he answered I guess his friend, also an employee walked up (this friend of his was an usher) and the two did there little handshake, the kid on the phone then put the phone down, about to hang up and his friend asked what’s wrong, the kid didn’t have this person put on hold but told his friend that the person wanted to talk to a GM, his friend told him to ask who was calling, the kid asked, then was told by his friend to put the person on hold while he gets on his mic to tell the GM whose calling for them, instead the kid just hung up. Lol very poor service. It’s always messy near concessions too. Poor popcorn too.

Very decent theater. Love the freestyle soda machine and free popcorn refill on a large bag. They even have a bar now that serves beer. LOL… I just wish it was a 30 plex because sometimes there is only 1 theater showing a movie I want to see. I am from Anaheim where they have AMC the Block that has a 30 plex and I guess I got spoiled with a bunch of lower level movies that play. hahaha

Horrible service. Dirty! I couldn’t order any snacks for some reason because the manager said they are closed at a certain time. I wanted starburst and couple things but I couldn’t get it. The people were rude and unorganized. Horrible customer service! I recommend to not come here to anyone!

Generally the only time we visit this location is when we want to see an IMAX movie. I was surprised to see that they have added a bar where you can have a pre movie drink and also take a drink to go to enjoy the movie. Nice touch. The reason for only 3 stars is because the theater was not cleaned well between movies and the bathroom trash was totally overflowing. It sucks to find a seat and have someone else’s garbage there. I know it’s a busy time but those are two things that need to be done.

This movie theater is the worst, I came to get a movie and they let all the hockey game people take the lots. And the only spots available were valet and all the hockey people wouldn’t park there they only took mall spots. Ridiculous.

We can never come here on a Saturday evening because parking is horrible. Last Saturday we drove around the parking lot looking for a spot for 20 minutes with no success. It’s ridiculous that they built an outlet mall, stadium, and all these restaurants in the same location. Parking is always overcrowded with people sitting in their cars trying to find a spot. We will never come back here in the evening again.

Amc westgate 20 now has a bar! Drink up ! Westgate 20 AMC is always clean and I like the location.

Awesome theaters! Comfy seats, and clean! Love the dispense your own butter at the popcorn station too. And the film it yourself soda. saves so much time!

It’s 10:07 am and the employees are just staring at everyone waiting to get in. I won’t be coming here again.

It’s a nice theater and when I go it’s usually fine. It’s nice to go during the week wen I’m able to because it’s cheaper, but like most people, most of the time I can only go on the weekends. If you go on the weekend it’ll be more than $ 10 per ticket.
The popcorn is ok, but for some reason I like it better at Harkins. Love that you can get free refills here on any size drink and that they have those cool soda machines where you can add all sorts of flavors to your heart’s content.
Other than that and the fact that they have IMAX, I would say I rather go to Harkins where it’s cheaper, I can get a discount, better popcorn, and a handy dandy loyalty cup.

I’ll stay with Harkins Theatres, concessions cost less and you don’t feel like you just got reamed in the buttocks ($ 20) for crappy unflavored overpriced popcorn and soda that you have to get yourself now with those coke dispensers that have a million choices and most of the people have to stand there like there at a redbox deciding which movie to get. The only reason I go to AMC is because I get tickets for my birthday from my employer.

I like this theater! It is right in the middle of the action. There are restaurants, hotels, shops, and concerts all in this area. Westgate is poppin’ and AMC is in the perfect spot!

Really nice theaters. Very clean and the chairs were big and roomy. Lots of restaurant choices and shops! The theaters are next to the University of Phoenix Stadium in Glendale, AZ. Super Bowl 2015.

This AMC hosts the TCM movies on the Westside & I will always love them for that alone. I’ve seen Casablanca on the BIG screen. Recently took the fam bam to see Christmas Carol 1939 & Christmas in Connecticut. Love me some family time with the classics. The theatre is always clean, clean & popcorn a plenty.
If you go on a Cardinals game day just let the parking lot person know you’re seeing a movie & go to the parking person located inside the AMC to get your $ 10 parking refunded.

Great location
I have to admit I usually visit Harkins theaters becuase Harkins is closer to home and I have a lot of Harkins Movie passes. However, I was at the Westgate Entertainment District and wanted to catch a movie.
I was impressed with the layout of the theater, this theater is really spacious. The lobby, restrooms, and theater were spotless. The concession stand had a good selection of goodies and a self serve Coca-​Cola Freestyle touch screen soda fountain. I appreciate having a selection of different Coca-​Cola products to choose from and being able to add custom flavors is a nice bonus.
The theater seats are roomy, the sound and picture quality were excellent. I’d definitely recommend visiting this AMC thrater.

AMC is pretty consistent theater chain and this location is no exception.
Located in the Westgate Shopping complex, this AMC offers up 20 screens which means plenty of showtimes an a wide selection of movies. Coming in, the lobby is huge with a concessions area to match. The theater is pretty clean and well maintained. Seats are comfortable, though I am sure they are going to upgrade them to the la-​z-​boy style reclining seats.
$ 5 weekday matinees are a great deal and get even better when you got a stubs card. They offer great deals as well on private screenings and birthday parties as well.