I have to preface that this was the only locksmith that was willing or able to come out to my place at 6 in the morning after I managed to get myself locked out of my condo. A tech/locksmith was at my place within 20 minutes of first calling the business. The locksmith was very nice, especially considering what time it was. He ‘tested’ out the lock in order to give me an estimate. Based on whatever he did, he said there was a service call fee of $ 25 and the lockout would be $ 180. After a few minutes he said he was going to have to drill out the lock because I had told him to turn it the wrong way. Very untrue, but I wasn’t going to sit there and argue about it. But then it turns out his drill was broken, so he had to get another one. When he came back, it took a few minutes for him to drill the lock out. I paid with credit card and he was on his way. He even said I should check with my insurance to see if they could cover the damage on the doorknob. I just really hope I never have to use a locksmith service again :)