Glen Rock Public Library

I grew up in Glen Rock and the library was a lot smaller back in the late 80s-​mis 90s. I was aware there has been expansion/​renovation and this is the first time in many years I actually went inside to see. It looks great. FYI did you know that the library purchases the GRHS Glenconian Yearbook every year. This was actually the purpose of my visit and after tracking down the reference librarian I was brought the copies I needed and returned them when I was done. (you can’t remove them) The staff was pretty nice. Maybe in the next round of building improvements they can work on the bathrooms. It is a nice facility and seems to have a larger number of volumes then they used to.

Walking into the Glen Rock Public Library at 5:27pm is apparently a major issue for the snotty workers there. They were all standing around and as I walked through, rather than being greeted, I was abruptly told «we’re closed». I explained how I needed just one DVD and I was aware that it was in stock (I checked online earlier). I had never been in the Glen Rock library before and it was astonishing how just because it was a couple minutes before closing, all customer service skills were completely forgotten by these employees. The one employee stormed over to the DVD section and pointed to where it would be, checked for it herself for a moment, mumbled something, which I assumed was relevant to finding the DVD, and then stormed off again. I found the DVD myself and when I told her I was all set, she continued to be annoyed and unhelpful. I checked out my DVD, was not acknowledged once I was leaving, and as another customer walked in, the same librarian trying to «help» crossed her arms and rolled her eyes. I am not sure what the issue was considering the fact that I checked the time as I walked out their doors and it was exactly 5:30pm, their ACTUAL CLOSING TIME. The employees seemed like it was the end of the world that there were actual customers and showed that through their unprofessional mannerism. My transaction took THREE MINUTES. Extremely disappointing.

The renovated library has a huge new children’s section and the layout of the rest of the library makes it very easy to browse. They also have staff recommendations and issue an email listserve discussing new books and other reading suggestions. This is another example of where you can actually see your (high) taxes in action.
The other draw is a very high number of free internet terminals which means if you need to look up something you can do so easily.