Payless Shoesource

Do not try to return anything at this store. The employees are not trained on company policy at all. I just tried to return my 5 year old son’s sneakers at this location, because after 2 weeks of use, the sole became detached from the shoe. Granted, 5 year old boys are 5 year old boys, but TWO WEEKS? Come on now!
Anyway, according to corporate, they should have taken the shoes back and exchanged them. Instead, the lady decided she didn’t want to deal with me, and told me I needed a receipt and a manager to do it. Imagine my shock when corporate told me she pretty much lied when she said she couldn’t do anything for me! So, my fiancée called the location to complain, and this woman has called him 3 TIMES in a half hour period! What’s up with that? I don’t know what he said, but I’m sure nothing could warrant the harrassment from this either uninformed or lazy store employee.
Save your money and your time and avoid Payless. Really, you can get a pair of Nike’s on sale for cheaper if you know where to look, and those won’t fall apart in 2 weeks. Also, I’m sure their employees wouldn’t try calling over and over because you made a complaint to corporate about them.
Now, I just need to convince my 5 year old that Nike’s really ARE cooler the super hero light up shoes. Once he’s 10, he’ll be demanding them, but now he wants his super hero’s.