Darlyne Cange, DPM

The first unpleasant experience that I had with this office was in making the actual appointment. The staff person was rude and abrupt. There was some confusion when I made the original appointment and I ended up having to reschedule. My insurance company faxed the approval letter three weeks prior to my appointment but when I showed up at the office, the approval letter was not in the office. The young lady told me that I couldn’t be seen without that letter. When I asked her to call the insurance company and that they had sent the document three weeks ago, she said, «that’s not my fault, it’s up to you to get it to us.» Every step that I needed to take to see the doctor was met with resistance from the office staff in getting the necessary document. After it was faxed over, I waited to see the doctor. She ignored me for the first 15 minutes and just entered information into her computer from the document I gave her from the Urgent Care Clinic. Meanwhile her personal cell kept ringing. When she finally finished typing, she asked me some questions and then did an exam. Her diagnosis was completely off. She gave me referrals for more tests. I explained the injury but she ignored my explanation. I knew that I would get a second opinion and wouldn’t be coming back to the office. The icing on the cake after experiencing immense incompetency from the Doctor and staff was her telling me to make sure that I paid my co-​pay before leaving. I ended up getting a second opinion today and the doctor diagnosed my condition right away without prescribing useless tests.