Kay Jewelers

Awful. Had I of known the people who work for Kay Jewelers were incompetent, rude and irresponsible I would of purchased my wedding band elsewhere. I sent my rings in to be resized. The wedding band was purchased at Kay’s so it was covered at 100%. My solitaire was purchased elsewhere so it was a fee to have it worked on. I totally understand that, it also was ‘loose’ which is an additional $ 30 to tighten. (Ridiculous in my opinion, but again whatever) I get a phone call a few days after sending them out that my solitaire was ready, my order is complete, I can come pick them up whenever. I said ‘RingS with an S. I sent 2. Where is my band?’ The lady on the phone has no clue what I am talking about so she says let me check. ‘Ma’am the other one isn’t here yet, it’s supposed to be here on the 28^th’ my question to her was how in the hell is my solitaire back BEFORE my band when the solitaire had more to be done to it than the band? ‘Ma’am I’m not sure, we will call you as soon as it’s returned.’ This was Sunday afternoon. Monday they call to tell me there is an issue with the order, to call if I have questions. Well you bet I called… turns out they lost one of the diamonds on the band. They don’t know what happened. I explained that the diamonds in the band were NOT loose, we checked. ‘Ma’am I’m not a jeweler, I don’t know what to tell you, it’s being replaced’ I told her how do I know it’s being replaced with the same quality diamond as what was in there originally? ‘Bc they are jewelers and they know what they are doing’ I hope they realize that when I come to pick my rings up, they WILL be inspected by another jeweler at a different establishment. If ONE thing is off, there will be hell to pay. I don’t recommend them to ANYONE.