Firestone Complete Auto Care

I’m very happy with the service here. Fair prices and dependable. I recommend this location.

I have to say, since returning here from the West coast, I’ve been lied to by a few mechanics and had to have a garage fix problems THEY caused. Incredible and highly disappointing. So, I liked the reviews on this tire shop and met with Allison… she knows her tires! Very professional and helpful! Other folks that worked on my truck were very nice as well! Very happy I went there for my tires!!! Highly recommend! :)

Took my 2004 Tribute in for inspection. They were courteous & had it ready by lunch as asked.
Problems were; 1) they rejected front brake pads, 2) front rotors & 3) wanted me to pay them $ 558 for a simple brake job.
I did it myself & when I used my micrometer I found ALL pads & discs easily/​actually passed Virginia state inspection requirments.
Since I had it all torn down & parts in hand I went ahead with the replacements. It cost me a total of $ 103 in parts for lifetime discs & pads doing it myself.
SOoo. .. . they told me I needed repairs I didn’t need & tried to charge me an exhorbitant amount of money for a simple brake job.
I would recommend NOT doing business with these guys.

This is my go to place for service on my family cars. The staff is really helpful and often willing to bend over backwards to make things right. Their prices are generally affordable (often better or equal to other shops) and they communicate with you when they find additional items without the hard sell.
The last time we had a vehicle in there for tires (they had the best price/​quality/​warranty — even better than Sam’s or Costco) and other service I forgot to mention the car needed an oil change. When my wife and I stopped by to pick up the car near closing time we realized the oversight and the general manager said he would get it done. When he realized all his technicians were still swamped with the store closing in 15 minutes he personally got our car in the bay, changed the oil, and got us out the door in about 10 minutes.
I would not have expected that level of service, but they consistently make me a fan of stopping by when I need anything for my car because they realistically communicate time frames and get the job done. Often when I give them a time I would like to pick up the car I get a call well before that time that it is ready to go!

We got our 2 flat tires halfway through our 4-​hour trip on Christmas Eve, and a towing company helped us find this, one of the only still opened, shops to help us. We ended up buying 2 new tires and an alignment, plus a promotional discount that was not avail until the new year was offered to us. Everyone there was very courteous and professional, particularly Gonzalo — he was a really awesome!
I don’t know how this shop runs on the regular, but when we needed them that day, they gave top service!