Atlantic Leather

I didn’t think about writing a review here but after reading all the bad experiences I felt I should chime in. I use his business often. I think I had two women’s pantsuits altered, at least 9 – 10 pairs of pumps re-​soled (new and old), heels re-​capped, 2 – 3 pairs of leather boots shined, and one pump stretched. I don’t own expensive shoes, but I like my shoes a lot and Mr. Moon played a major part in keeping them this long.
He doesn’t turn his nose at my cheap shoes and pays attention to my 10 year old dog eaten, no-​name pumps as if they are Jimmy Choos. He lets me choose the color of my Vibram soles and will tell me when something probably won’t work. (As it was the case with the haircalf pump stretching) You can tell he loves working with leather and his arms and fingers show the amount of time he spent in the business. He speaks pretty good English, but make sure to give him the time and talk to him at length about what you want. I browse the store and wait ’til the crowds thin out (btw this store gets quite a foot traffic). You can find some interesting things displayed. (like teeny leather animal keychains, curious sets of hats, leather weekenders, etc.)
His wife does the alteration and she always asks me what I want, but I end up going with her suggestion anyway. She probably is as old as my mom, but she is so sweet and so respectful to her customers. My experience with this business has been pretty positive for my needs. He can’t work miracles. I wish those haircalf pumps worked out! But if you want shoes re-​soled, shined, and heel caps replaced, I think he will be more than a reliable person to do the work for you.

Since my first review over a year ago, I have been back to Atlantic Leather several times – always to get my shoe heels recapped. They’re always finished on time (a week, which I feel is reasonable), and the new caps haven’t worn off on any of them.
I’m a satisfied customer!

Buyer beware!!!…
Spilled olive oil on new light tan suede boots. Took boots to Atlantic Leather and asked if they could get the oil out. Man at store said it was «hard to tell, we try». I paid $ 35 up front and had to sign a type of waiver. The waiver basically relieved the store of any liability.
When I picked up the shoes, I immediately noticed that the oil spots had not been removed and the shoes were noticeably darker. It looks like they used some type of oil to darken around the olive oil spots to make them a more uniform color.
My new tan suede boots look more like chocolate brown now.

WORST EXPERIENCE EVER WISH I COULD GIVE ZERO STARS! So I take my girls luxury handbag into this place to get a chain fixed and cleaned because this place and the owner came highly recommended. I have no idea why after my trip there. I drove a half hour to this place because of the reccomendation. I was charged $ 20 to get the chain fixed and $ 80 to get it cleaned which seemed odd to me but I figured this guy knew what he was doing. He told me to come get the bag the following Tuesday, I returned that day around 10 am and was told to return around 5; that in itself was extremely frustrating. So I make the 30 minute drive out there at 5 and he tells me to come back tomorrow. Still do not have the bag after an hour in the car. Long story short after he argues extremely rudely with me he tells me to wait 20 minutes and it will be done. I wait 45 minutes and he gives the bag back. The chain was fixed but the bag wasn’t cleaned at all! Owner would not give me a refund. DO NOT DEAL WITH THIS SCAM ARTIST!!!

Mr. Moon is an amazing man. He fixed my very expensive boots when no one could. He is a very responsible person. You just need to understand that it sometimes takes time to fix something very valuable. I didn’t rush him but instead gave him enough time to do his work. The prices were more expensive, that’s true. But I’d rather give my boots to someone who knows his job than anyone else. So you pay for what you get!

I was told my shoes would be ready for pickup by 5:00PM on a specific day and was having a friend pick them up for me since I live out of town. I spoke with the man in charge over the phone and he took down my friends’ name even though I did not have my ticket number. I described the shoes and what was being done to them so he knew exactly which pairs were mine. My friend arrived that day to pick the shoes up and they were still being worked on. Holy inconvenience. I will now have to drive down to Richmond to retrieve these at a later date because I will not ask my friend to go back. I called back to state my case and the man I spoke with earlier screamed at me and said that he couldn’t be bothered with my call and my shoes weren’t ready because I was taking up his time on the phone while he could be working. He asked me if I understood what he was trying to say and then hung up. Service means a lot to me and that is some of the worst treatment I’ve ever received. I will NOT be going back — also such a rip off — $ 53 for a rubber resole.

I need to have many of my clothes altered, and Mrs. Moon never disappoints. She is an excellent tailor and pays close attention to detail and fit. I also take my shoes to Mr. Moon for repairs. He always does a great job. This is one of my favorite businesses in Richmond!

Not impressed, especially considering the price. Mr. Moon charged $ 15 to shine already clean pair of boots and it was hard to tell if he had done anything at all to them. He did get the job done on time though (3 days)

This place is not even worth a star. They take too long to finish the work, usually not less then a week. I came back today to pick up my two pairs of shoes, took off work and they were not ready! I paid $ 82 for two soles and a heel repair for one pair. Demanded my money back, but they yelled at me and refused. NEVER coming back here again!

BEWARE OF THIS PLACE! I dropped off a leather coat to be treated. They told me it would be ready in 2 — 3 weeks. After waiting 4 weeks, they called and said the jacket was ready. I went to pick up the jacket, brought it home, and hung it in the closet not really looking at it. The next day, I get a phone call from this store telling me they gave me the wrong jacket and asked I bring it back. I brought it back only to find out my jacket still was not ready even though I had received the call. I am now trying to find my jacket as they have apparently shipped it to another company to have treated. I would not even recommend this company to my worst enemy!

I found this place after reading the reviews on Unilocal from local places. They fixed a heel on a shoe for me, that really was worn down, like all the way to the nail post. They did a great job, and were reasonably priced, and they were right on time when it was time for me to pick up!

I brought in a pair of shoes that were ripped at the heels’ bottoms and exposing the actual heal underneath. I brought them here and the service was quick, and the quality was great! They look brand new!

This is my go-​to place for quality luggage and shoe repairs. The first time I stopped in to get the handle on my Ralph Lauren suitcase fixed, I saw other people bringing in Manolos and Bruno Magli shoes, making me think this just might be a good shoe repair spot. I have a ridiculous number of shoes and always seem to have several pairs that need minor repairs or need the heels recapped. I brought several pairs here, and all were repaired on time and correctly (I’ve had some bad shoe-​repair experiences in town). I was a bit nervous since the owners didn’t seem to speak English extremely well, but they obviously understood everything I asked them to do since the repairs were just right. They are also very friendly. The prices aren’t cheap, but they aren’t expensive either. Plus, I’m someone who’d rather pay a bit more to have repairs done right the first time.
I haven’t really shopped in the store, but it’s packed with suitcases, leather goods and some equestrian-​inspired items.