Payless Smog & Tune

I love this place!
I wished I’d found them long ago
Dan knows cars and will take time to explain what might be wrong if you take time to listen.
I always drop by check availability and almost always they take me right away
Very efficient and very reasonable
I bring all my cars to them.

I had my numerous vehicles serviced here for years without issue. The work performed and the customer service are both great. I keep going back because it’s hard to build trust with your mechanic these days and I have that here. I don’t mind paying for a job well done.

Judging from the other reviews of Payless Smog & Tune, they must have changed their staff since last year :) We took our pickup here yesterday as a walk-​in visit, and we were in and out in about 15 minutes tops for $ 55! The serviceman was friendly and helpful, although I would suggest that if you have to wait in the summer any period of time, the office wasn’t air-​conditioned so you might want to run an errand or two.
All in all — fast, friendly service!

They are a very busy shop at times due to being in business over 20 years. I always call ahead of time to gauge what is a reasonable expectation to get the work done. Because they have never let me down on a smog, especially with high performance American cars that may not have passed, I give myself a week and bring the cars in accordingly. I always tell them to do whatever it takes to be safe on the road. They always surprise me with a fair bill, often $ 100’s less than dealer quotes. They treat me like their little sister and I appreciate their honesty and effort.

I got a recommendation to go there for a needed smog check. They told me they could not do my car for 45 minutes. I said I would be back in 45.
I drove home, did a few things, and drove back exactly 45 minutes later.
A man had driven up in his small truck and they told me I had to wait another 45 minutes before they could do my car because the other guy was there. I asked if he had come back or just arrived. Needless to say, they would not do my car before the other man’s truck. I left and will not go back.
If someone tells me to come back in 45, and I do, I expect them to honor that.
They didn’t.
I won’t go back again.

Horrible customer service! Stay away!
When «greeted» by the man at the front desk, the first thing out of his mouth was about how long the wait would be. I understand informing the customer of a possible long wait time to avoid frustration latter on, but this was done in such a manner that it came across as him trying to convince me to go elsewhere.
When I asked what their fees were, he replied, «I don’t know what kind of vehicle you have so how should I know?!» (Note: he was holding my DMV renewal notice in his hand).
I had torn off the stub at the bottom of the renewal notice from the DMV in preparation to mail it back, the man had the audacity to say, «why did you tear that off? What? You can’t read and or follow directions?!»
I went down the street to Precision Tune Auto Care. Very friendly and they matched the price quoted to me by Payless Smog.
In case the personnel from Payless read this: Ending every sentence with «Sir» does not make you respectful. The manner in which your representative used it, actually amplified his disrespect and Insulting demeanor.

We have come here over the years for our smog checks. The staff has helped us in the past also with government programs that saved us lots of money!
They are really quick; the last smog test we had only took 15 minutes!
The only downside is the cost, but we’re willing to pay a reliable business!

Danny went above and beyond when I need to get my Diesel truck inspected!
I don’t know if it was because it was a slow day or not…
Danny explained the issues and changes that are going on with DMV, C.A.R.B. California Air Resources Board and other state regulations when it come to diesel truck owners… I’m so glad he did!
One thing I want to point out, to those that have Diesel trucks if you have after market bolt on products, ie air filter, intake air or exhaust. You may need a CARB approved sticker for it… This exemption is called an Executive Order (EO) and allows the modification to be installed on specific emission controlled vehicles. Every Executive Order part or modification has an assigned number that can be verified by Smog Check stations, BAR Referee stations, or by the ARB.
Do you research prior in going to a smog specialist!!!
Danny took the time and ran my products in the system making sure what I needed.
I called in advance inquiring if I needed an appointment, its always good thing to do!
Parking can be tight if you have a large truck, in case he can get to you right away.
He takes ATM or Credit Card.
Good Luck!

I love this place! Being a woman and been taken advantage of in the past, I was referred by a friend. I have been coming here for about 3 years and haven’t had any complants! Recently I brought my car in because I thought I needed new brakes, and the owner checked them called me quickly and said my brakes were fine. He could have easily told me I needed new ones! I appreciate the honesty they give me each and every time.

So, I take my auto here to get smogged, and the owner says without an ounce of friendliness that it will take over an hour to do. Not even explaining why. Needless to say, I took my auto elsewhere!