Bed Bath & Beyond

Let me begin by saying: I love me some BB&B. I get a little thrill every time I walk into one, in fact. But the thrill turned to disgust after my most recent visit to the Gilroy store. I had been looking at some velvet throw pillows for more than a year. They were pricy and I had deferred a purchase as a result. They magically went on sale just when I was ready to plunk down the full price and I was stoked. The sale price, just to orient you, was ¼ the normal cost! The pillows, all part of a particular bedding line, were displayed in one place with the marked down price prominently featured (you literally couldn’t miss it). I grabbed two. I went to the cashier and burbled excitedly about my find: the register rang them up full price. I explained the situation patiently to the cashier (an older, by-​the-​book broad with no capacity to think for herself). She called her manager on the walkie talkie, and despite the fact that it was Christmas Eve, the store was jammed and there were fifteen people in line and only two cashiers, the manager literally ambled to the front of the store. I couldn’t believe it. She told me I was mistaken about the huge sign marking the price down and that the pillows were full price. I refused to accept this, and asked her to accompany me back to the display. When I arrived there, I waited a full five minutes for her to show up (more ambling involved). She then gave me some totally incomprehensible explanation about why the price was not reduced, standing directly in front of the sign which indicated it had been. I showed her the sign and fairly forcefully told her she had to sell the pillows to me at the displayed price. She said, and I quote: «Whatever. You’re basically stealing these pillows, but whatever.» I then stomped back to the cashier and waited another five minutes for her to slowly walk back to make the adjustment. I was so mad I was pawing the ground by the time I left. People in line behind me were shocked at the treatment I got and were very supportive and kind, helping me from going off like a rocket.
I have complained to corporate. I’m sure nothing will come of it, but I know that I will never shop the Gilroy BB&B again.

Definitely a smaller store than most. Customer service is petty good. They directed me where to look for the item I was looking for. I got what I was looking for. Yay!

I’d give this store 5 stars, but I don’t like their «coupon» procedure. You have to give them your cell phone number and they’ll text you a discount coupon. I wish they’d do it like Hobby Lobby; just get on your smart phone while waiting in line, get the coupon from their web page. I don’t give out my cell number because I get too many people contacting me as is and I will officially go crazy with buzzes, beeps and rings all day. It is true, they don’t have more than 1 or 2 cashiers at any one time, but I do see LOTS of people willing to help when you’re shopping and need it the most. Regarding the Unilocaler who complained they helped someone before her and the line was «closed,» my guess is they were helping the customer prior and it looked like they just skipped over the people waiting in line. Customer service at this store is the best I’ve ever seen. If you need curtains, this is the ONLY place to go. Huge selections, a variety of prices. I could easily spend 8 hours in this store. I love everything about it and the people too!

This store is not good customer service. Only 1 cashier for a big store, I waited on the line for about 10minutes and another cashier come out to help next customer before me then one of the guy come asked her questions then she goes to help that person. She said her cash register closed she has to help that person and will be back.
I was there first she should help me first and then go to help that person later.
They need more training. I’m not going back there for sure.
Good luck to another customer.

For being a smaller store, this place has a great selection! Employees are always friendly and always go that extra step, its what keeps me going back, you don’t get that kind of customer service anymore.

Nice place to shop with nice selections. I enjoyed being here with a lot of nice light and very well organized and managed merchandise. A large selection to choose from and decide which makes it hard to pick something quickly. Come and enjoy a couple of ours here if you like shopping. My wife and I are trying to pick a bed sheet set for a while now. This is second time we are here.

Nothing wrong with the BB&B — 3 stars in light of other stores nearby. The SJ stores are better staffed and organized (I assume cause they are busier). Everyone I encounter here has been nice, but finding someone when you have a question can be annoying, huge store = searching. This store also doesn’t have nearly as much art or décor as the others do. Not sure why?
Negatives out of the way, this location serves all your BB&B needs and I’m happy to have one in Gilroy when there’s no time for buying a wedding gift/​giftcard in SJ!

I LOVE this Bed Bath and Beyond! If there’s anything that can make or break a business, it’s customer service, and these guys have it! Any time I’ve had to do a return or exchange, they have been so exceedingly easy to work with!

This location is exactly what you’d expect from a Bed Bath and Beyond. Same size, selection, and prices.
There really isn’t anything terrible or amazing about this one, I’m just glad that there is one in Gilroy!