ARCO AM PM of Gilroy

Restrooms out of order. Wish I knew that before paying for gas. Guy was a jerk about it and pointed me to the gas station across the street to use their restroom. Bought express wash from the pump. The drive through wash wouldn’t work. Guy told us that we have to get out and use the hose for this wash, then he said it wasn’t working and we have to wait for a manager to wash our car. We tried to upgrade to make it go faster and he refused. Wouldn’t refund our money.
Don’t waste your time here. Go across the street.

this review is for their car wash, time after time I keep telling them to fix the timing of the car wash drying vents, they kicked in way before the washing cycle it’s over therefore when you dry your vehicle it stops half way leaving a whole bunch of water marks, anyone that babies their vehicle knows what a pain in the ass it’s to try to buff them off, fix it fix it.

Do whatever you can to avoid this Arco. We took a vehicle in to get the car wash and got stuck in the middle of the wash. My car sits lower to the ground and scrape the bottom coming out because the secure bar was up. My vehicle got wet but did not complete a cycle to be clean. We went to talk to the manager and an Asian fella named Leo came out extremely rude did not care for Customer Service did not care if we came back and was calling us liars. He was saying our car was washed because it was wet. We pointed out it did not complete a full cycle nor drive the car and he insisted the car was clean enough and didnt need to complete the wash. The idiot even took a picture to show our car to show it was wet and to prove our point. Imcomplete wash. No refund no second wash no apology which will give him no business from us or any of our friends and family. And there is a lot of us.
You guys are crooks and horrible people mainly LEO.

Make sure you check the price at the pump. Sign said 3.37. Pump said 3.61. If I didn’t catch this I would have been overcharged by .24 per gallon. Had to go back inside twice to get it corrected. Attendant said the guy punched in the wrong number. How is possible to charge an amount that isn’t even remotely posted on the sign?
I will bet that numerous customer don’t even check and end up being overcharged for their fillup. This is straight up robbery.

Replace your guy’s hoses. You are just asking for a law suit if something were to happen, you know how people are these days.

I stopped for gas here on Sunday and I guess was in such a hurry that I forgot my debit card. I called the next day and not only had the manager held my card for me, but he mailed it back to me the next day. Such a relief, didn’t want to have to cancel and reissue the card, etc. He didn’t have to send the card back, he could have just thrown it out, or even worse, used it for himself — ugh! But this guy was honest, full of integrity and displayed nothing but the highest customer service. Thanks so much, so appreciate your help!

Ok this is strictly for the gas station!
Arco is probably the only station to charge a fee for fueling up with a card. Even the smaller companies dont charge a fee, and their gas is on par with Arcos prices. Not only this but for some reason this location ONLY takes debit cards at the pump. This is some BS since most places charge when someone uses a Credit Card not a Debit Card
Im missing out on rewards points because of this!!! Gas stations are bonus points this month too, ugh. Im willing to pay the .35 fee, just allow people to use their credit card
The set up is just a mess. there are three different entry points and people come every which way and trap you at your pump waiting for another pump.

Only accepts debit cards or cash! You do get a small fee added if you choose debit. But it’s always cheaper than everywhere else so it doesn’t matter.

Always the cheapest gas in town.
End of story.