Urgent Care Extra

Said the wait was an hour, but I waited over 3.5 hours just to be put in a waiting room. Staff was rude and slow. My asthma continued to escalate yet they did not give me any breathing treatment until I left my room and demanded it. My oxygen levels was at 91% the whole time. A joke. I had to go to ER later that day, I was seen within 45min and given a treatment within an hour!

My husband used his credit card to make a copayment on a previous visit. The charges were so outrageous my insurance did not cover everything and I was left with a balance. Three months later they decided to charge my husbands card with recurring payments. The charges were disputed because the activity looked fraudulent. They decided to charge me an additional $ 35 for disputing the charges. I called and spoke first with Crystal. When I could not take anymore of her attitude I asked to speak to her manager. Alexis was helpful at first but refused to review my account in reference to my recurring charge explanation. She said «The charges aren’t going anywhere.» and was uncooperative when I asked to speak to her supervisor. She refused to give me her supervisors name or phone number. She kept saying that I could only speak to her and there was no one else for me to speak to and no other number for me to call. Eventually she put me on hold and then came back with a name and phone number but said that Sherry was unavailable. When I asked to speak to someone above Sherry then I was told that would be the CEO and was given a name with a PO box and department number to submit a complaint. She was belittling, condescending and rude. There was no resolution. It’s really unsettling that these places prey on people the way that they do. I did not give them permission to charge a card that was used for a copayment on a previous visit, three months after a different visit. However, they say I gave them permission when I signed the papers back in April.
UPDATE: After speaking with my insurance carrier I paid my balance but, NOT the additional fee. Three days later, I got a call from a representative for Sherry stating that she had reviewed my account and removed the charges so that my account has a 0 balance. It’s going to stay that way because I will not go back! Good customer service is not a priority to them. This experience has left an extremely bad taste in my mouth.

Do not come to urgent care extra. They just send you elsewhere. They don’t have a dr available. We were seen last night the pay was nice but she did not know how to diagnose a broken bone that was clearly broken on the X-​ray. She told us my son had a bruise and gave him a sling. When I looked at X-​ray you could see it is broken. She gave me a number for follow up and they were unable to see him. I got in with another dr this morning and they will not accept the X-​ray taken last night. So you will pay twice as your insurance will not cover the same thing twice. Pretty much the same thing happened last time I went to urgent care with my daughter but the next dr used the X-​ray they took. These places are a scam to take your money and not do anything for you. Stay away. I will be going back to ask for a refund and for them to not submit to my insurance as their services need to be repeated. Ironically I asked if they could treat his bone if it was broken and they said yes. They lied. They did not know if I could just pay cash they are only concerned with how they can milk your insurance for payments and the. They balance bill you as they take your credit card.

I went in for Anxiety… They gave me 15 xanax. They didn’t tell me it would cause me so much Hell to stop taking!!!
I became addicted and needed more! Don’t take these pills for small anxiety problems!!! They don’t warn you enough! It’s a year later and I’m still trying to quit these Devil pills! Do Not Take!!!

Terrible.
Got some metal in my eye at work so boss man brought me here. The dr was awful. I felt like I was imposing on him for going in. My eye was just a little irritated, I went at my boss’ request. After looking at my eye for the metal, he used a tweezer like tool to pull it out. After prodding my eye like crazy he tells me he cant get it out and I need to go somewhere else.
As I went immediately to ER, the numbing began to wear off and my eye quickly became very painful. When I pulled the eye patch off, I realized everything was very hazy. (I had full ²⁰⁄₂₀ when the assistant had me read a chart just before the doctor’s «attempt».) The ER doctor took only 5mins to realize the metal was gone and there was a large injury to my cornea.
Turns out I was having part of my eye being ripped apart.

Pour some water in it…
Seriously.
So last Wednesday my girlfriend took our 16 month old to this facility to get checked for a bad cough. We were visiting AZ and it was local– kids get sick…
After waiting for an hour in an empty lobby (there was one other couple) and 45 mins in a back room a Dr. Finally came in and assisted. Nothing «urgent» about this place so far… a steroid shot and a prescription later and they headed out. Good to know they can handle prescriptions in house and you don’t have to go and shuttle around a sick baby to Walgreens. «Give her this, twice a day for ten days» simple enough, right?
Not so much… on the morning of the 7^th day we realized that there was no way this medicine was going to last for 10 days– it was going to run out today, day seven. So we drove back down in hopes of getting enough medication to finish the prescribed remedy. Upon arriving we were told they would have to call billing??? Billing didn’t help and didn’t care. We had two choices… buy another FULL prescription, or as the nurse at the front counter suggested…“maybe you can pour some water in it.” This was her suggestion. No thank you. I’m no doctor, but I’m pretty sure that’s not how your supposed to go about it.
Needless to say, we will just take our daughter to a pediatrician in the morning.
Kind of reminded me of scrapping my knees when I was a kid and having my Dad tell me, «rub some dirt on it!»
Not exactly sound medical advise :(

Been to this urgent care 3 times. All 3 went very well. Great customer service. The best thing is the docs don’t pressure you to take a bunch of meds. If you’re the holistic medicine type they respect that and know some knowledge of home remedies and alternate routes to cure.
The only reason 4 not 5 stars is that the wait was quite long. Came in to get ear flushed (probably the most simple and short procedure of 3 min) waited 30 min to be seen.

Called and asked twice if they could treat my husbands eye which has a metal piece in it. Was told yes over and over again. Paid $ 75 copay waited forever to hear the Dr. say he doesn’t treat this issue. .REALLY maybe front desk should have asked dr before they took our money. Then we waited over ten min to get a rx written and when I asked if we could get the rx so we could leave the MA told me she was busy then the other MA told us to wait in the lobby and it would be ready in 2 min. NEXT TIME CHECK WITH THE DR BEFORE YOU TAKE SOMEONE’S MONEY. Now we have to dish out more money. I will be calling corporate on this.

I know the medical director of urgent care extra and I must say he would expect better from this staff. Care was fine but the wait time was insanely long. I expect urgent cares to be quick and efficient. I came in with left foot pain and waited in the waiting room for about 45 minutes. Then I got in my room where my blood pressure and pulse was taken. She asked me a few questions then off to get an x ray which I believe most urgent cares are striving to have. Anyways, 3 x rays later and I’m back in my room… waiting. it’s been another hour and no PA/​NP. I also found out they only have 5 rooms so once I’m back here I find it hard to believe the provider hasn’t gotten to me yet. It’s taking forever!!! I give it three star for the x ray, in-​house pharmacy, and clean facility. –1 star for SLOW-​MOVING staff. By the way, the check-​in offer does work so that’s another star. I got my prescription for free because it was my first time here.

From the minute I walked in, this place was amazing. I had a sinus infection, and it was getting worse by the minute. I really needed medicine fast. They got me in and out with medicine in a little under 45 minutes. Service was fantastic. I wish I could remember the name of the P.A., but I can not. She was so helpful:) Thank you!!!

It was after normal business hours on a weekday, and I needed somewhere to take my 4 year old to confirm my suspicions about him having strep throat. Normally, we go to he’s pediatrician but his suffering couldn’t wait until tomorrow. I used the Unilocal app, and sought out this urgent care based on the reviews and the incentive that said if I «checked in» I would receive a voucher for an «in-​house prescription». Done. So I buckled up the kids and drove over, checked in and the nurse practitioner confirmed that he would need antibiotics to fight off his bacterial infection. She asked if I wanted to have them fill his prescription there. Sure! That’s convenient! I even told her that I had this voucher from Unilocal,and she said I could show it when I checked out to redeem it. On the track to a five star review so far…
Then… I get to the check out desk and show my voucher, and the girl tells me that because I had been to their urgent care before (once 3 years ago) I was not eligible for the voucher. She was firm on this and didn’t bother to get a manager, or show any concern at all. It wasn’t as if I had already used this voucher and I was trying to double dip or abuse the system. I felt like I was doing them a favor by checking in, promoting their business and was prepared to write an outstanding review after my appointment but then they blindside me with this awful ending. And for that reason, I will make a point to never return to this dishonest urgent care. They lure you in, and then don’t follow through with offers they extend through the very app that consumers use to rate them! Unreal that when it came down to it, customer service is NOT their top priority.

Wow. I cannot begin to tell you how much Urgent Care Extra has come through for me.
After moving to AZ, I got hit with a MAJOR case of allergies. No exaggeration, I had never ever been that sick in my life with any kind of illness as I was with these allergies. I seriously thought this was the end.
I was greeted immediately upon walking in and after a few sheets of paperwork, I was on my way back to see the provider. They got me all fixed up and within a couple of days of using the medication prescribed, I was on the road to recovery.
$ 50 gets you in to see a doctor and $ 15 will cover each prescription if necessary. This is a GREAT deal especially if you don;t have insurance coverage. (fyi, use the Unilocal check in offer for a free prescription to save a few extra bucks).
I would highly recommend this location if you are in need of immediate medical assistance.

Friendly staff but not very fast. Left pondering the use of the word «urgent.» There were only a two patients ahead of us but our visit still took more than an hour.

Friendly, quick and super efficient!
Highly recommend!