The UPS Store

I can’t decide if this place is always a mess because it’s simply too small to house all of their equipment and supplies or if it’s a mess because they don’t care. Usually smells of sweat as well. It’s possible that one of the workers has OCD and sweats from the constant disorganization inside.

The older lady who does the notary here is almost always very rude and unpleasant. Reason for a 3 star instead of a 2 is because the rest of the staff is very friendly and always greets me as soon as I walk through the door.

Used this store on Warner to ship 2 states over via UPS. Paid close to $ 400 to send large package overnight for an important business presentation. UPS accidently sent the package out of the country. It took forever to get the package back, although we gave them a new address, they couldn’t do that either. The package came back to Gilbert (not where we wanted it). We ended up going to FedEx down the street, paid $ 50 and arrived in 3 days with no problem. The meeting had to be rescheduled. We did not even get a full refund, just partial and that took several attempts. I guess the store charges extra that UPS will not refund, plus they were not successful in intervening on our behalf to have the package rerouted.

I went in to drop off a package and asked if they could print the label for me, as I had it in an email. I have done this many times at other stores with no issues. After he printed it and I was about to leave, he told me I owed $ 1.07 for printing the label. I was not happy, but I paid it because I don’t steal.
If they want to charge for printing one piece of paper, they should inform you ahead of time. This store is run by amateurs.

This place should be CLOSED down; demolished. Turned into a Fatburger. The Sales Associates are unfriendly, don’t know how to work their own machines (don’t bother asking for a key to be made). One lady who wears no makeup or makes an effort to be presentable seemed to have seniority — she was rude to customers while I was being waited on by a trainee. (I don’t fault the trainee; in fact, felt sorry for him). A nice great grandmother was in there behind me, excited to send two GORGEOUS Disney gift bags stuffed with goodies to her great grandchild for her birthday. Ten minutes later, she walks back out with the bags obviously unhappy with whatever had happened.

Would never use again. Needed to mail via usps. Was told one package was more expensive because they couldn’t bend it so it had to go parcel post. Told them I’ve neve had that happen at post office or other stores. Lady told me I was lucky but this is how it needs to go. Told her if I wasn’t in a hurry I’d go elsewhere. The guy working didn’t know how to do the postage. Horrible experience.

Worthless and cheap staff on 11÷20÷14 at 2pm. Terrible selection of boxes. I just needed 2 pieces of tape to secure the package inside their huge box so it didn’t flop around. They wouldn’t let me use any — insisted I buy a $ 5 roll of tape. They wouldn’t even tape the box closed that I was going to purchase from them. Do I also have to load the box on the truck? Not sure what the heck the staff is even there for — they were about as helpful as a drop off box.
The assistance I was attempting to work with barely spoke English — not helpful.
I’ve been to numerous UPS and FedEx locations where they’ll let you use a tiny bit of tape, or at the very least, tape your box closed. Costs them maybe a few cents worth of tape and provides them with business. Now it’s gonna be a cold day in hell before I ship this or any other package through this UPS location.

Horrendous! I asked about their DHL service and requested forms to pre-​fill before I came back the next day. They looked at me like I was crazy and spoke to me in third person amongst themselves. Then came back to ship and had no clue as to any of the questions I asked as I had never shipped DHL international. Being lighthearted, I said” I sounds like you guys dont ship DHL much…” Response from the associate was most customers know what they are doing!” I didn’t take their terrible service anymore and told them they had been abrasive the entire time. After a bit of back and forth… owner walked me out. NEVER AGAIN as should you as well. Dont patronize this place!

Chilly no-​smile customer service and VERY VERY high prices to pack & ship. I was quoted $ 119 to pack & ship a light but bulky item.
Uhm… No thank you.
Went to Home Depot, bought a box and bubble wrap, used UPS online to buy my postage and it was under $ 35 to do to the whole thing.
I fully expected and was willing to pay a premium to have it handled — but not that rich a premium. Combine that with the please leave immediately chill from behind the counter and I’ll not be back.

Got to concur with previous reviews. HORRENDOUS customer service!!! I about smacked the short haired sales associate after she was a total b**** to my 3 year old. She was looking at and spinning the turnstile. Not damaging anything in any way, not bending anything, she didn’t even pick one of the cards up! The lady snapped at her and told her to stop touching it and then threw in a «I wouldn’t want it to fall on you». Oh please, she wasn’t spinning it that hard. They are MADE to spin. Good thing the other associate was the one to help me bc I was fuming. NOT TO MENTION how insulting it is for someone to presume they have the right to parent my child, esp when I am right there, paying attention, and they aren’t hurting anything.

STAY AWAY FROM THIS STORE! During a recent family crisis, I sent an overnight envelope to my daughter in a nearby state. When I honestly declared its monitary value, little did I know it would never get to her. It somehow «got lost» leaving the store. Store policy is not to send cash through the mail. Employee did not tell me this. Store owner was pitifully poor on responding to my calls — in fact, if I did not call him, I never would have heard from him at all. I have yet to be reimbursed the $ 52.95 it cost me for overnight «delivery». This store has an «F» rating with the BBB. No wonder!

Horrendous customer service. I’ve seen the sales associates behaving very rudely to customers. And don’t even think about using them for passport photos. Every attempt was rejected by the passport office.

I have NEVER taken the time to write a negative review and i am the most polite and easygoing person you will ever meet, but the owner (short blond hair) and her cohort are ABSOLUTELY TERRIBLE & UNPROFESSIONAL! The kids that work there, although they would say it to their faces’ agree with me on this one and to many of the customers when they are not around.
I heard the owner ask her cohort if she is supposed to weigh the entire packages weight or if she needs to itemize each item and each items weight! And she is the owner!
They have absolutely NO knowledge of computers or junior high computer skills and will blame you because they have no knowledge.
I will NEVER return to this place as these ladies are completely absurd and rude to EVERY customer that comes into their shop!
Trust me, the ONLY positive reviews on here of their business are from the owners and their families.
GOOD RIDDANCE!

Never have I seen a business with such unprofessional staff who care so little about their business or their customers. After 40min of trying to ship a box overnight I was tired of the wasted time and demanded the transaction was canceled. I was read the riot act for my transaction taking them too long and me being to demanding as to want a confirmation number before I left the store — even though I was shipping an item worth over $ 10,000 and wanted to make sure it was handled properly.
I went down the street to FedEx and was helped by friendly staff in a very quick manner.

We used to go to this UPS store quite frequently and had been satisfied with their service, but it has been at least a year since we regularly patronized the place. However, we had a really unprofessional experience here recently. We went there for rotary services for purchase of home which one employee refused to do and handed off to another employee (because as she under her breath, notary services were a pain). This employee could not help us either as «he had never seen anything like it, and he didn’t know want to have anything to do with something that had power of attorney on it.» I guess we are one of the first people around here to sell a home. While we waited for this man to do something, the employee who handed off our paperwork, tried and failed to scan a document to email and was quite verbal and (sorry) hickish about these «stupid» machines. After looking at all was going on, we didn’t want anyone here handling our notary services. Eek — felt like we dodged a bullet. Also, don’t think I will be going there for any other services. I felt like my IQ dropped 20 points when I went in there.

The owner of this store is extremely rude and unhelpful I will never ship here again or refer anyone to this store. I have never been treated so poorly by anyone that owns a business in my life.

Fantastic and very friendly service. They know all their customers and get things done quickly. Really makes my shipping and receiving much easier.

The service is always great at this location!
I have my corporate mailbox here and do all of my shipping and mass copies from here as well. The staff always acknowledges your arrival and that is hard to find anymore.
Don’t let the current road construction scare you, it will be over soon!
(I Hope)