Sprint Store

My family and I have been here in sprint for about an hour now. Told only some 800# can help us. The first call was 15 min then disconnected, now 30 min 48 seconds and still holding… They do just fine hookng up new phones but can’t unlock a phone so I can switch to another carrier. Really… Don’t waste your time with Sprint… I’ve been with Verizon for 17 years and greatful I never went to sprint. My gf is switching to Verizon with me and will Tell everyone about my experience here… Now 35 min still nothing…
Worst company ever… Just told by the rep in the store that the # we called is closed and no one to take out call. Wow!!!

12÷03÷15
I’m at the sprint store in Gilbert trying to get a new phone. Ive been sitting here for 30mins on a list just waiting. And there’s still multiple people ahead of me. When checking in, I told the girl that I need to purchase a new phone and that I also need to activate a new telephone line. The Sprint representative was like…“we had a few people call out today, do u wanna come back another time?” Hmmm, what an interesting solution to being short staffed.
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12÷04÷15
I came back today and was the very first customer as soon as they unlocked the door. Kevin the manager was extremely helpful. And even though I purchased the better more expensive phone and I also added a protection plan, I never felt pressured. Kevin and staff were genuinely taking care of me, they were great with explaining all options to help me make decisions I was comfortable with. Good job Sprint for making things right. Thank you Kevin and team for the great service, keep it up!

After walking out of the Sprint Store on Gilbert Rd, we came here for assistance on ¹⁰⁄₁₈.
Much better experience!
Retail Sales Consultant Samuel C. was professional in his customer service.
We upgraded two phones and purchased two more on our plan.
Spent a few hours in-​store getting this done. Samuel was patient & accommodating knowing the issue we had at the other Sprint Store!
Friendlier staff here and much more helpful!

Came in here to try and make my lines a bit cheaper as I wasn’t using a lot of the stuff on my current plan. I explained my situation in the store to an employee which then greeted me with an eye roll as the huffed on his way to the computer terminal. Proceeds to pull up my account them tells me there is nothing he can do. I tell him That that wasn’t good enough and that I needed a better price than what I was paying which then he told me he couldn’t do anything. I ended up canceling sprint because of this and now I am stuck with an ETF of $ 362 all because I was given incorrect information and was frustrated to the point of cancellation. Turns out after talking to a customer service representative online my bill could have been cheaper and the guy in the store just wasn’t willing to check other options. I have had nothing but bad experiences with this joke of a company having people tell me «If you trade in your old device we will wave the ETA» THE SAVINGS ON THE PHONE WAS LESS THAN MY EARLY TERMINATION FEE! Don’t go to this location. All they are interested in is making commission off you and aren’t interested in helping you out with your terrible service or issues much like the whole entire company isn’t willing to help. Seems like a qualification to have terrible customer service to work at sprint even talking to people at the corporate level and having a supervisor hang up on me at one point. You just lost a loyal customer of 4 years Nice job sprint. I will NEVER be switching back to sprint and telling everyone I can about my terrible experience with this wireless provider.

They misinform people about what you will actually be paying for plans. I will be switching to another carrier when my plan is done. They also try to sell a bunch of overpriced accessories that you don’t need or could get somewhere else much cheaper im guessing they get a commission or something. Sprint service is terrible too. Either the phones don’t receive calls or texts randomly or calls are very broken up more often than not.

I loved this store! Went there to get some new phones and the staff was really helpful. Everyone was so nice and they definitely seemed to care. I highly recommend this awesome store. I don’t plan on going anywhere else!