Sprint Store

Four stars… Would have been five if I wouldn’t have had to wait so long
. There were only two people in the store.
Here is my experience one of the ladies were working with a group of people and the gentleman was not he asked my name and took down my issue but I still had to wait. But why? I was a little actually very confused as to why when he seemed freed up. 10 minutes or so and now looking at the card Lexus helped me. She was very thorough, explained everything to the T.
Knowledgeable and even lowered my bill! She continued to set up my new phone and even teach me how to use the phone. I switched to an iPhone. Offered water etc I asked who the manager was and turns out it was the man who basically ignored my needs. I started with her very angry due to not being helped by the manager but it turned in to a very positive experience. Huh If u ask me me she should run the place.

The people at this Sprint are very friendly they all seem very knowledgeable Brandon, Gabby, Noël, Lexus… All are such nice people and are willing to help you with everything, phones, plans, accessories… etc. I Love this store and would recommend it to all my family and friends.

The employees working here are basically idiots. They tell you different stories about what your plan includes, give you wrong rate information and really should be shoveling manure rather than working at Sprint. And this includes the manager who point blank lied to me when I questioned him about our bill. Avoid, avoid avoid.

Do not deal with this business unless you want them to fraudulently get you into a contract and not provide all the details. When questioning their actions, I was told that everything is online… problem is I’m in a store so it’s up to them to communicate.

Today this morning at 10:30 I walked in to this store which two customers were being attended and had four staff, one was being trained another counted her drawer and went to the back. The staff that was training did ask me what I needed. I was in to exchange a charger. He then said yes, I had spoke to him yesterday over the phone, that it would take a minute. I waited patiently for 25minutes as then another employee walked introducing him self to the new employee that was training and the customer that was being attended. Then they finished with the customer she walks out mind you, I’m staring at them as them as they begin to conversation. Three minutes go by the customer that they were attending to walked back in and stop what they were talking about and re attended to her. Then I was mad took my item from the counter and walked out. No one stopped me nor came out to apologize I was outside for ten minutes they were still inside with that same customer. I was invisible but very disgusted with this service at this location. As a new customer I will never step a foot in this store again. If that was manager training that new employee they need to do some house cleaning. As for the discount rep. shame on him for not step up on customer service and for being a bad influence on the new employee as well. Five thumbs don’t on this location without a doubt!!!

Walked in here last Sunday ¹⁰⁄₁₈ as we were going to upgrade our phones & purchase two more for our children.
There was three customers already in the store along with two employees.
We weren’t greeted, weren’t directed to sign in on a «wait list» Nothing! Assumed they were busy with the other customers? One customer was being helped by the two employees, the other two were walking around browsing (waiting to be assisted). Another employee walks out from the back and goes over to where the other two staff member were. We didn’t realize it took three people to help one customer?!!
I overheard the couple that had just walked in prior to us-​ask this staff member «How longs the wait?» He claimed 45 mins! «What The?»…They left! I then told my husband and he walks over to the THREE of them & ask the same thing; «How long is the wait?», same associate says the same thing «45 minutes»…My husband said what he was thinking before: «I didn’t realize it take three employees to handle one customer».! Which in turn the sales associate says: «Sir, there are three customers ahead of you». Which at this point there was only THAT ONE, cause we ALL walked out the door!
Worst customer service, they clearly don’t care! This reflex in their business & evaluations at this location! Wish we would have read all these Unilocal reviews before we went there! Ended up going to the Sprint Store on Market St. which was a much better experience!

If I could give this location zero stars I would.
We wanted to bring a phone we owned to sprint to activate and then add a phone as well, which was offered at a price (cheap phone, no contract)
Went home, did some research, decided to cancel the extra phone, called the store RIGHT AWAY that SAME NIGHT to cancel the extra phone. The guy said he’d cancel it.
A month later I get a bill for $ 300… Why? Because they never cancelled the extra phone. We to to the store to address the issue and was told ‘too bad’, they would not remove the excess charges.
Asked to speak to a regional managed and was basically told ‘good luck finding him’
They refuse to remove the charges, yet also refused to give me the phone they were charging me for, which I had never picked up and therefore obviously had never used nor activated.
How is this even legal?
Isn’t this theft???
Customer service on the phone directed me back to the store level.
Completely, totally, undeniably unacceptable.
:-(

30 min wait with 2 customers in the store.
Employees chatting with no urgency. Stay away from this store or better yet… stay away from Sprint!

After many years with Verizon we thought we’d look into Sprints offer that was advertised in the newspapers ! Wow ! Never have we had an experience that was as shocking as what we went thru !
My husband had been trying to call for 2 days but no one ever answered the phone ! when he finally got thru they gave him the wrong directions ! As my husband was explaining how far off the directions were the guy helping him starts talking over my husband and YELLING at my husband. My husband was taken aback and tried to calmly finish what he was saying to the guy and the Sprint guy continues yelling that my husband was disrespecting him ! BTW my husband is 78 years old so just asked to speak to the manager and the guy said HE was the manager ! My husband then asked for a district managers name & number but of course no one there knew who that would be !
We got home and called Sprint customer service and reported the guy, and left his name and number. We have yet to hear from anyone !
Guess now we know why Verizon is # 1 and Sprint isn’t and never will be with people like that working for them !
We’re staying with Verizon ! They always give excellent customer service !
Don’t go to the Sprint store on S Gilbert Rd !

Paid a bill, short wait. whoop whoop

This store has the worst service techs and managers I have ever had the displeasure of dealing with. They do not work in anyway with customer and the floor staff is to busy talking to help customers. Never go to this store or for that matter sprint.

I am a current Sprint customer. The service at this store when I arrived to question my upgrade and choices was not up to par.
First off, I was YELLED AT (not told) that someone will be right with me as soon as I walked in, almost as if it was just something that needed to be said and crossed off the list versus a genuine statement. But, whatever, right? I nodded, smiled, and walked around the store and waited patiently. And waited. And waited. And waited.
And as the other customer that was there before me was being helped, I noticed that the store looked friggin AWESOME! I played with all the phones, checked out their really cool displays, read some literature. Then, my stomach was reeeally growling and I realized I was still waiting. When I looked up the associate who had yelled at me earlier, I saw she was joking around with the customer and talking about an «apartment»? That’s when I stood and stared in disbelief, hoping she would notice me and possibly care that I was there for business and not social fulfillment. She did not notice. She kept on talking.
At that point I decided to just walk out and go to another Sprint store that I knew would give me better service, even if it was a further drive. Or maybe that Verizon store …

As a longtime Sprint subscriber I remember a time where I would avoid Sprint customer service at the corporate store in favor of waiting 30 minutes to talk to a phone rep. reason? at least i wouldn’t have to deal with mediocre customer service face to face. Anywho ever since the new CEO of Sprint took over in 2008, I have to admit, customer service in person and on the phone has changed substantially. Finally you have reps who help you with your problems and are willing to assist.
I went to this location a couple months back when I preordered my Samsung Epic, staff were courteous and ready to answer my questions without attitude. Although attitude can creep up later in the day and that’s unavoidable at times if you’re just having a crappy day or been dealing with inept customers, i digress and it seems I’m a sprint apologist but i’m not. So, this location had Sprint reps that ensured the transfer of my contacts from my pre to my epic went smoothly and ensured that I walked out the store with my new epic in hand without problems.
I have to mention to all the sprint haters out there, Sprint has changed from bad service to good customer service and satisfaction. And now, I would prefer to go in store rather than on the phone because at least this time there’s an actual person who is willing to assist, and no need for over the phone surveys =)

Unfortunately you can’t give negative stars… or less than 1.
WORST SERVICE EVER!
Service my wife and I received was so bad that I decided to pay the $ 200 cancellation fee JUST to get away from them! Both times my wife and I went in, we were forced to wait around and both times and was rudely greeted and «helped» by the manager.
I found out that this is a corporate Sprint store… they could care less if you’re happy or not. I even sent a nasty gram on Sprint’s website and got an email back from an Executive VP advising that they were going to look in on this and fix the problems.