Sonora Quest Laboratories

There is always a wait even when you have an appointment??? Staff is not very friendly and is usually chatting away with each other even when they have a waiting room full of patients!

Always waiting. Staff is rarely friendly. I don’t understand why they take so long? I worked as a phlebotomist for almost a decade in outpatient labs and NEVER took this long to see patients. I always see the staffing chatting at the front desk when the waiting room is full. No smiles, no pleasantries. It’s unfortunate these days with medicine that patients and service is unimportant because ultimately with healthcare you have few options.

I love that they accept walk-​ins; my sister, my mom, and I needed to get some blood work done but they didn’t have any consecutive appointments available, so we just opted to do a walk-​in the next morning. However, be warned: it opens at 7am and by the time we arrived at about 6:40, the line was already pretty lengthy. By the time seven rolled around, the line was already pretty far down the sidewalk. They opened their doors promptly at seven and they have a large waiting area, so everyone was able to sit in the air-​conditioning. They obviously service the ones with actual appointments first, but even without appointments, we all left with our work done by 7:40 am. If you have an appointment, you’ll be fine, but if you’re doing a walk-​in, arrive before seven.

This place has been pretty good for me and now my husband. Sometimes there is a bit of a wait, which is really the only thing I don’t like. And, usually if I have to get blood work, they usually can get it in one try.
They used to be at a different location in this same set of office suites, but they moved within the past year. The newer place is nicer, but I’m not sure if they are the same people or not.
But, no real issues, just the wait time.

Expect a long wait. The front desk personnel are rude and ask stupid questions. I had an order the nurse wrote stat on and the woman asked if I wrote that. Really?! do people do this because they are so pokey? Also when I arrived I needed to use the facilities. I was asked if I had orders before they would let me use the toilet. So people come in all the time to use their toilet. As if you can even find where they are. Rude!

Staff is always friendly but it always takes forever. The process could definitely be streamlined a little more. Over a 30min wait to do something that takes less then 5min? Makes no sense. They are never in hurry to get people thru… I dread coming here

The staff here was rude and in no hurry at all. I waited 90 minutes for a simple blood test and finally gave up and left without getting it done by them. In addition they are not sending blood work results to dr offices in a timely manner anymore. My dr has had to chase down results many times now. Looks like its time to find a new lab.

*** EDIT: Not sure why, but I made the update to the location and they moved my review to the old location and deleted it here. They even took my new picture and attached it to the old location. ***
I believe this is a new location first of all. It is in the same general location as the old one though?
In any case the front desk girls were helpful and quick to get us signed up despite being a walk-​in. I am not sure how much faster it would be with an appointment but im guessing that they fit you in as they can around the appointments. All the appointments online were full.