MidFirst Bank

Long review warning:
One of the worse experiences with a «bank» I’ve ever had.
While trying to rebuild my credit, I was advised to open a secured credit card with this branch, however they required me having an active checking account with them first.
So I opened one.
Then they told me I’d be approved right away for my $ 300 secured card.
They denied me immediately, but only after they got me to open an account with them.
I decided it wouldn’t be a bad idea to just keep the account, maybe it would help having them reporting positively on my damaged credit.
As of today I’ve used my debit card only a handful of times making small purchases.
What I wasn’t aware of was that they charge a monthly fee unless I used my card like 25 times a month or if I set up direct deposit with them (this was something that wasn’t discussed with me when I opened my account)
This first monthly fee hit my account right after one of my small purchases was made, this caused my account to go negative.
Then they added a second fee of $ 32 to my account since it was now considered deliquent, THEN a $ 20 overdraft fee on top of that.
All of this was going on without my knowledge.
A month went by and out of the blue I got a statement in the mail saying I owed over $ 94 and that my account was closed by the branch that opened it.
I was like «what? How could I owe money since I rarely used this card?»
After speaking with a phone rep, I was transferred to this branch (where my trouble first started) they answered «yeah, hello, what did you need?»
I asked is this midfirst?
The bank associate said «yes, what was your question?»
I explained what happened and how confused I was.
During my conversation the branch associate apparently handed the phone to someone else who didn’t seem keen on introducing themselves either.
This nameless associate told me that I had to pay the full balance before she could assist me, then I would need to reach out to the midfirst headquarters and ask if I could reapply for a bank account… what…the…frick!
In actuality having this account worsened my credit, it seemed quite clear that this bank brand and it’s associates has zero concern with keeping customers.
Overall conclusions: Midfirst might be a good bank for some but this branch is a God awful representation of its customer service, it’s willingness to keep customers, and refuses to consider the main premise of customer focus or appreciation.
Oh but on a positive note they hand out orange flavored suckers when you visit the branch… I guess that is their subtle way of displaying how much of a sucker they consider us to be.

Found a different review, and decided to leave my 2 cents. I have recommended this bank to everyone since my friend brought me here years ago. I even kept the accounts open when I moved out of state, and now I am back. Love the bank.

Do NOT bank here. The bankers are friendly people, but horrible bankers. There’s no communication between banks and the bankers don’t know what they’re doing. I’d go out for a drink with them any day, but they won’t be handling my finances anymore. Scammed out of $ 200. Absolutely unacceptable. Do NOT bank here.