Massage Envy – Gilbert – San Tan

Overpriced, not a full hour like advertised and mediocre service! My wife and I got a massage and I literally heard the guy singing to my wife while massaging her. Seriously! Go sing to the wall! Will not go back!

Massage Envy in San Tan — Gilbert … This is the MOST unprofessional establishment I’ve EVER experienced. I was scheduled for a 10:30 am appointment, I received a voicemail letting me know they over booked and needed to reschedule me for 1:00 pm. I called back to confirm and got their voicemail. I showed up at 12:45 pm to sign in and was told they didn’t put me on the schedule. Are you frickin kidding me!!! Unbelievable. I’ll never come to this so called business again!!! I DO NOT recommend this place at all!!!
I wish I could give this a — 10

For the most part, I agree with Lauren S. I went in for my neck and it was neglected!!! The entire staff was awkward and unfriendly. I really feel like I wasted an hour of my life. She couldn’t locate my tight areas even after I had asked her to work on my neck 3 times! Even more shocking is the last 2 times I went there the service was amazing! The owner was there she was so friendly and both therapists had years of experience and worked the aches right out! I just feel like the service is inconsistent.
This time it was so bad I honestly suggested I should leave 40 minutes into my session. The reason why I will never go back is because the lady at the desk wasn’t cooperative when I told her I would be back if she would grant me a discount for the terrible service. All I got was an excuse that they lost a good employee. I didnt care if it was $ 5 off I just really felt like I was scammed into thinking I would get good service everytime I went. Im dissapointed. Im not angry just very very very unsatisfied. GO AT YOUR OWN RISK.

I’m still trying to find a consistent therapist, but it is definitely something I do for myself. I highly recommend a membership.

This place will and has always reminded me of a used car lot. It’s a franchise and the receptionists are friendly, fake and inexperienced. They were whispering, giggling and laughing while I was sitting in the waiting area (which led me to believe they were being typical young immature girls talking about me the customer). Not the 1^st time I have heard from some other friends they experienced the same at this location. Whoever the tiny girl with black lined glasses was trying way to hard, more so pushy to sell me the membership. It’s way to overpriced for the service you get, but I guess if you just go once or twice a year it’s alright. The same massage would have been 70% less in cost from Groupon with another business. Not sure I will return!

Massage Envy is a franchise and that exactly is the feel as soon as you walk thru the door. The receptionists are very friendly but most of the staff seem very inexperienced. They are lacking spa etiquette. Not very relaxing and the rooms always cold. I am going to cancel my membership once my 6 months are up. The therapists are inconsistent in how they follow up with you after the massage, letting you know what areas need more attention next visit.

If you like going to a used car lot, you are going to love this place!
I purchased a one hour massage for both my wife and my teenage daughter. It seemed like a great idea at the time, send the ladies in my life out to a nice lunch and a relaxing massage would be a great experience for them. I had no idea message envy would take this opportunity to try and hard sell them into a membership/​treatment plan.
Now comes the best part — the lady at the front desk told my wife she owed $ 10 as they were about to leave.
I honestly think I would feel more comfortable sending my girls to the state fair for a massage than this place. Heck — they may even come home with a stuffed animal!

I’ve gone to this location monthly since September. l because this location is closer for me. I have had great help from the ladies at the front desk and the massage therapists I’ve booked sessions with are great! I’m a very athletic and active person, so finding a massage therapist who can cater to those aches and cramps while giving me the right amount of pressure to get my knots out is very important. I highly recommend booking a session with Gintaras if you’re in a similar boat as I am. He’s very personable, friendly, knowledgable, and really works out your muscles and knots!

I just moved out to Gilbert from Phoenix and was hesitant to try a new location because I had been going to the Phoenix one for so long. Booking my appointment at this location was extremely easy. The store is clean and my masseuse was professional and made sure I was comfortable throughout my massage. I would definitely recommend this location!

I have made the mistake of visiting three different Massage Envy locations… I get sucked in with a super cheap deal and have regretted it every time. I will not make the mistake again. You cannot customize the room temperatures and all three locations kept the entire office at 68 degrees, I was freezing. The massage personal are inexperienced (at least I hope that is their excuse), and the unrelaxing visit is topped off with a horrible and unrelenting sales pitch trying to have you purchase a membership. Stay away from all locations, they are all the same. Spend a few extra bucks elsewhere to make sure your spa experience is what it should be.

I typically go to a massage therapy school for my massages because they’re so affordable but my recent pain left me feeling I needed more of a legitimate one. Massage Envy’s offerings caught my eye AND had a same day appt available! So great! I had a wonderful time. My therapist was so kind and thorough. I had Vanessa for my massage. The 90min flew right by. She was the exact amount of of pressure I needed. My one complaint is that I stated to both the therapist and Vanessa that I would like focus on not only my neck and shoulders, but my lower back. Sadly, my lower back felt neglected. My neck and shoulders on the other hand feel the best they have in years. Ill definitely be coming back, maybe just making my requests absolutely clear.

This review comes on a sad note… I have to bid farewell to my membership. I can no longer justify this monthly expense. I am sad about it. It was nice to be able to go when I wanted & know it was prepaid already, but the time has come after all these years, to say goodbye. I will miss the massage therapists that I have come to love! I would definitely still recommend the program & this place to my friends. Bye Bye Massage Envy, it’s been a nice run. Take Care & Good luck!

I was skeptical of Massage Envy, as it is a franchise and I am used to going to boutique spas, but it came highly recommended and its pricing was very reasonable. I would never go there again.
The staff was friendly enough, but it was not a relaxing experience. It lacked all the ambiance and relaxation that a good spa has. And the massage… well, everybody in my group (there were 3 of us), ended up in more pain after we left than when we came in.
Our pain isn’t the usual kind that sometimes happens with deep tissue massage. In my case, I now have restricted range of motion in my neck and my friends have voiced similar complaints. The person who gave me a «massage» didn’t have enough training to do his job well. He didn’t seem to have a good working knowledge of insertion and trigger point and he didn’t apply enough lotion, which made for an odd experience in and of itself.
Massage Envy may be cheap, but it is not worthy skimping on, especially when you might very likely leave with more problems than you came in with.

I have gone to massage envy’s before and I go honestly because its so cheap compared to other places.
This was far from relaxing and I felt I should have gotten another massage to make up for the one I barely received.
I had gone into the room letting the therapist know I really needed to focus on my neck. I could feel it was tight. So we start the process and my neck is sadly neglected. After the massage the therapist tells me «When you go back to New York you need another massage your neck is a mess»…I knew that, that’s why I set up an hour and a half appointment! What a waste.
Also, the power went out during my session. That interrupted the little relaxation I was experiencing. I was pretty disappointed to see that even though the therapist had let the front desk know, they did not do much to accommodate or acknowledge this had happened.
Massage Envy has a very corporate feeling not a spa feeling. My therapist was friendly so that was a positive!

I’ve been going to massage envy off and on for several years… the reoccurring theme is the ever changing staff… Definitely a mixed bag when it comes to the therapists! My advice is… Once you find a good therapist stick with them if you can! The biggest problem is the turnover! It’s really hard to find consistency and have good results when the staff doesn’t seem to stick around.
Pros: price is very reasonable if you sign a contract enrolling in the wellness program! Also I often call the day of asking for an appointment and I usually get in right away! A definite plus especially when you’re in pain!

I returned to Massage Envy and wanted to update my review because I had such a great experience! When I got there I was paired up with a guy named David and, although I usually don’t like having a male masseuse because I’ve ALWAYS had females and though that having a male would be kinda uncomfortable. NOT TRUE! David was great! He was gentle, kind and I didn’t feel uncomfortable at all! I will definitely be going back and will never have qualms about seeing a male masseuse again!

I have been going to massage envy for about 5 years. I am huge fan! It has great hours and location. I have had quite a few less than satisfactory massages there but you just have to find the therapist that works for you! I am a huge fan of deep tissue and the best massage therapist I have ever had is Abbie. She is amazing! And she is a super sweet girl.

I’ve been going to the Massage Envy Spa at San Tan Village since about 2007, when I joined as a member. For nearly the past 3 years, I’ve been seeing Sara C for nearly all my appointments. From the first session, she has come to know me and the problem areas I nearly always bring her; however, she is also very quick to detect other, underlying problems that I may not have been aware of. For example, today my complaint was pain in my lower right back and she very quickly assessed the causes and was able to tailor my massage to provide rapid and lasting pain relief.
Sara always takes the time at the outset of the session to find out how I’m feeling, whether or not I have any specific problem areas, and she is always very pleasant and upbeat. In my opinion, Sara is extremely talented and skilled at her trade and I cannot find enough superlatives to describe her. She really is a valuable asset to Massage Envy San Tan and, as I often tell her: Amazing!

I am a big fan of the Massage Envy program, in general, and this particular location is very well maintained, clean and every therapist I have been treated by has been very good. I recommend the 90 minute sessions over the 60 minute sessions because there is a fixed amount of time at the beginning and end of each session for set up and exit, so the 90 minute sessions result in a lot more therapeutic activity being delivered.

I like Massage Envy for the hours and the location, but the quality of massages that I get here are pretty average. At least I can say I’ve never gotten a terrible massage here (that happened at the other Gilbert location), but I haven’t had any amazing ones either.
Like all other Massage Envys, the therapists are a mixed bag. Many newbies so there’s a high amount of turnover. I’ve seen a couple good ones that I hope will stay awhile.
Massage Envy is a good way to spend your Flex Spending Account dollars if you have them, but it’s always a struggle to get the proper documentation at the beginning of the year. This location is particularly bad compared to my «home» Dobson location. The fact that you can’t move your home location when you relocate also frustrates me.