Lapels Dry Cleaning

Without a doubt this is the best dry cleaner that I have found in the East Valley. The service is outstanding and very personal. The owners are very accessible and take pride in offering personal service. The staff is extremely friendly and flexible with special requests.
On more than one occasion I have taken an item in that I was afraid could not be saved even by a dry cleaner. They never disappoint! They take great care of your clothes with a very high level of attention to detail.
Great customer service along with a quality product is extremely important to me. I highly recommend Lapel’s to anyone that is looking for great customer service and outstanding dry cleaning services. They are committed to the highest standards of professionalism in the industry. I also appreciate that they are environmentally friendly!

I have tried many dry cleaners over the years and nothing compares to these guys. They are polite, efficient and have the best customer service. Door to door service has been great for me. And the cleaning… is perfect! Thanks Lapels!

Needed a patch sewn onto a jacket. Over the phone, I was quoted at minimum of $ 8. Seems reasonable? So I decided to go.
Arrive to the store, not greeted, no smiles from the two teenage boys working the front. I said I spoke with a woman (I assume the seamstress) about the patch. She says no, we don’t do that. Then I remind her of who I was and that we just spoke on the phone, and then she magically remembers me. That being said, she might remember the price she quoted me? Nope. Tells me it’ll be $ 18. A $ 10 price jump? For what? She never told me why. Being the polite customer that I am (and sometimes shouldn’t be), I merely accepted it. (I don’t like unnecessary conflict; I usually bite my tongue)
On top of that, lame front counter service from the two boys once again. Blank expressions, no smiles, no direction on how or when to pay, how or where to pick up my jacket when it was done. I had to ask HIM if we were done with the transaction, as there was no «Have a good one» or «See you Friday» or anything.
PLEASE improve customer service and have consistent, solid prices. Not happy with this place.

As you can tell, I have he some issues with this place, and I have even swore them off. Sadly, they are to only dry cleaner in my area.
What kept me coming? JANET! The owner has a Jew in that young woman. She’s always smiling and friendly. She always ask how I am and how my family is doing. She really saved me as a customers. I also do respect how the owner does reach out to anyone who has issues. He does care about his customers. I will continue to support this local business because of Janet.

DO NOT ISE THIS PLACE IF YOU NEED YOUR CLOTHES ON TIME!!! The is an expensive dry cleaners to begin with. I dropped two suits and a few other items on Wednesday before Thanksgiving and was told the clothes would be ready on Saturday. I always get an email when my clothes are ready. At 5pm I realized I never received the email so I called immediately and the person I spoke with said the order was only partially ready, then can back and said «it looks like it was entered incorrectly and that the order is probably ready», but said he was leaving now at 5:02pm so there was nothing he could do. Now I have 1 suit for a week long over seas business trip! I WILL NEVER USE THIS PLACE AGAIN!!!

$ 10 to dry clean 2 pants? no thanks
If you are going to charge this price, justify it and present it to us consumers why pay this price. Even your employees do not know why it is so expensive. When asked why it is so expensive an employee said, «I don’t know, I just work here»

Great service and clothes always done on time. Also, appreciate the occasional repair with a missing button!

A week or so ago, I brought in 10 shirts and 3 pairs of pants to be cleaned (trip #1 to cleaners). Upon returning to pick up the laundry when it was ready (trip #2), I went home to unwrap them and put them away. As I began to unwrap the shirts, I saw that 2 had been ripped in the same spot on the same sleeve in the same manner — a slash, if you will, about an inch and a half long. A third shirt was clearly burnt by their press.
I returned to the cleaners the same day (trip #3). I explained the situation to the young man at the counter. He said he would get someone to help. A woman came out and I explained to her the situation as well. She was very cordial but said she would need to get her husband to help me. After a few moments the owner/​husband came out so I explained the situation and showed him the 3 damaged shirts.
At first, he tried to defend the issues by saying that the burns looked like stains (even tried to smell the shirt which I found odd given that they were just cleaned by them) and that the elbow tears were probably due to wear on the shirts. I explained that the two ripped shirts were only a few years old and they don’t get worn every day. And regardless, they came into the shop without these tears being there. He took me out back to show me the process and said it was highly unlikely that someone ripped the shirts and again stated it must have been from wearing them since the tears were near the elbow.
After discussing the situation further, he granted me a $ 20 store credit plus gave me $ 15 in cash for the 2 torn shirts. The burnt shirt he asked if I could leave with him so that they could try to get the «stains» out. He said the shirt would be ready Saturday.
Went to the cleaners today (trip #4) to pick up the shirt that was ready on Saturday. Upon receiving the shirt, I took off the clear wrapping only to see that there was no difference in the shirt. Asked to speak to the owner again. The woman from last week came out and said that her husband would have to handle this but he wasn’t there. She said he would contact me to discuss.
I am giving 1 star until the situation is resolved at which point it will remain 1 star or go up. To be continued…

Stay away from this dry cleaners in Chandler. They tell you one price and when you come to pick it up the price has gone up. Will not go back to this dishonest business again.

They were able to help me in an emergency situation on a late Saturday morning by dry cleaning a dress I needed by that evening. Excellent service and friendly staff. I will take all my dry cleaning needs to them in the future.

Where do I begin? For starters, this cleaners is open on Sundays which is a RARE feat in the Valley. Secondly, their hours are conducive for most people to drop off and pick up their orders. As for the quality, they have done a splendid job with cleaning some of the more difficult items in my wardrobe such as my linen shirt and pants. I have had them turn stuff back to me same day with the same level of quality I have come to expect.
Rest assured, I have some more «challenges» for them to try.

Awful first impression. not going back to give them another chance. I turned in three alteration items and only two were done when I went to pick them up. One was sewing button on pants… they forgot. Other was tightening buttons on suit jacket which they said they don’t do yet they charged me for it anyways. Manager was rude. I had to wait while they sewed the button on the pants. I told the manager I had my baby and dog waiting in the running car outside (it was 116 degrees that day) and he was very sarcastic and told me to wait in the car with my baby and dog and he would bring my pants out when they were done. Not a good way to make a first impression… and an even worse way to deal with a very unhappy customer. If you need dry cleaning you are better off going to to the discount place down the street at Val Vista and Ray by the water and ice (save yourself the money) and I’ll find another place for alterations (hopefully a mom-​and-​pop place I can support). Lapels looks nice and clean so I figured they would be professional… boy was I wrong.

**I had a hard time figuring out exactly where it was, so I’ll say this: it’s out front of the Sprouts in this center. Essentially right out the front door of Sprouts, across the parking lot**
I love this place. Environmentally friendly with a 24-​hour drop box. Nice people, good service. My clothes always look great and I am treated well as a customer.
The ONLY reason I can’t give it 5 stars is that they say «In by 9, out by 5», but I have only experienced that once. Most of the time, they ask «is [2 days from now] okay?» They seem to be behind quite a bit — which means they’re getting good business. Perhaps they need to change the expectations they set with customers.
So, since I love this place, I just plan ahead a little more, and I’m more than happy with everything else.

Environmentally Friendly Dry Cleaning, Wet Cleaning, Auto Rewards, On-​Site Tailor, 24 Hour Drop Box, Open Sundays, Leather Cleaning and Repair. I love that I can walk, bike, or shoot over here quickly from my place. It is conveniently located between Williamsfield and Pecos near sprouts and other shopping stores. When I need a suit dry-​cleaned for work, or I just have a special item to bring in I show up and it is done the same day, or early the next day. I have even been given discounts and have always been greeted kindly by the employees. I can tell this spot is new, but so far I am impressed and I hope that they continue to thrive and gain more business.