Jo-Ann Fabric and Craft

They are very busy on the weekend but every sales person that I’ve ever dealt with has a great attitude. I would drive out of my way to go to this Joann’s.

Clerks in a craft store that don’t know about crafts.
Registers that are always down
Not accepting their own coupons
Won’t be returning

Couldn’t find shimmery blue or cream card stock or the type of ribbon (cream sheer ¼″ ribbon) we were looking for here today. But they have so much of everything else.

I was so eager to like this Joann. It’s huge, and it superficially looks better organized than some of its sister stores.
Then I discovered that the appearance of organization somehow hid the item I was looking for. Every time I looked in the direction of a clerk, she avoided eye contact and scurried off. I checked whether I looked scary — not a great hair day, admittedly, but no worse than some of the other customers — and, indeed, other customers I passed in the aisles treated me as perfectly normal, and they’re not paid to make me happy. So presumably the clerks at this Joann are shy forest creatures who are working retail as a sort of therapy to overcome their aversions to offering customer service.
I finally got a clerk cornered — she dodged and feinted, but I was faster and sneakier — and asked where I could find the thing I wanted. She went all wide-​eyed and sarcastic about «what is THAT?» Sarcasm is admittedly contagious, as I’ll admit I responded in the same sticky sweet tone with «THAT is something I’d expect a clerk in a craft store to know about.» She said — with false sweetness — that she’d never heard of it. No offer to find a clerk with a clue, no apologies, nothin’ but standing by her conviction that she would not offer customer service, no way, no how.
This would be a two-​star review, except that I can’t find the damned item on Joann’s web site, so it’s possible they really don’t carry it. But she could have simply said: «I don’t think we carry that, but if we do, it’d be on aisle X.» That would have qualified as acceptable customer service, and I might even have gone ahead and bought the other items I was considering, rather than totting this incident up as yet another reason to find alternatives to buying from Joann.

This location is too far out of the way for me but I drove 30 miles here because they had an awesome fabric that I so badly wanted/​needed that’s discontinued and not available in any of the locations! I got to the store about 20 minutes before closing so I couldn’t really explore the store’s selection but it’s quite big and seemed really clean and organized. The customer service people are nice and helpful. They gave me coupons to use for the future.

Never been to a fabric store… I can’t IRON! But I had a project and I didn’t know where I’d buy it, so I thought I’d see what they had… I walked in, saw the glittery fabric I’d need right up front. a sweet sales lady named Rose asked «You have what you need?» I said «NO!!! I need HELP!»…
Well, she was amazing! She helped me put something together in no time! I could NOT believe what a great place this is!!!
They were terrific and ROSE is amazing!!!

This has long been one if my more favorite Joanns locations because it has a much bigger selection in every department than the ones closer to me. When they say it’s a super store they aren’t kidding. I especially like their expanded yarn department.
I did have one bad experience here. There was a sale on «embellishments» in the cardmaking department some time back, signs everywhere, but nothing was specified. Now, everywhere else in the cardmaking world, embellishments means buttons, brads, ribbons, etc that you attatch to the cards to, well, EMBELLISH them. But when I went to pay for the several such items I had picked out, the clerk, an older lady with an accent (German?) was ringing them up at full price. I reminded her that embellishments were on sale and she informed me these weren’t embellishments. That literally stopped me cold. I recovered enough to ask, well, if they aren’t embellishments, what are they? She said, Ribbons. Brads. Stickers. Flowers. I tried to reason (not argue) with her. What, in that case, WERE considered embellishments? She didn’t have an answer. I set aside all the items that should have been on sale but weren’t, so she wasn’t happy with me. A couple days later I was at another Joanns and those same items were on sale, 40% off, no problem. When I told the clerk about my experience here, she was shocked and agreed with me that those items were considered embellishments. That’s why I can’t give this store more than three stars.

I like Jo-Ann’s the best of the craft stores. They always have a great selection, the stores are clean and well organized, and they accept lots of coupons. You can use a competitor coupon and a phone app coupon at the same time as well! They have really great sales as well. The staff seem more helpful and friendly then some of the competitors.

SO much better than the Queen Creek location or any of the Mesa ones!
clean store, helpful workers, one of the best joann’s

My wife likes this place for the «crafts». I’m indifferent to that, though they do seem to have a large selection. I can’t really comment on the quality of it, however.
For me, this is a custom frame shop. They publish coupons periodically for up to 60% off. I had such a coupon this visit, and I had a photo I wanted to frame.
The frame and matte selection is good, and the staff manning the framing desk seem to know what they are doing. We’ve always been happy in the past. And with the discount coupon it’s much less painful to get that memory mounted and framed.
My «art» won’t be ready for a week or so, but if past experience is any indication they will do a good job with it.

Alright, so I’m a guy and this is not a «guy» place. Sure, I am artsy… but again, I’m better off navigating Home Depot or Lowes.
I came here to check out hot women…
Wait… no, I came here to get some iron on patches. With half the store being cloth reels and a cutting desk, I was pretty lost in finding these little boogers. I ended up having to ask a worker who pointed me directly there.
PS — the women there were attractive. Maybe I need to have more projects.

Yay! My first junk mail under the name MANLY CAMO has arrived!