Jimmy John’s

This location on Gilbert and Germann needs to be closed or ran by a new manager. There was no meat on my sandwich. I was basically eating bread, mayo and some lettuce. There are many other reviews with my complaint so I know it's not just me and obviously no one who owns or runs that store cares to do something about it. Typical these days. Customer service isn't what it used to be! Maybe try a different location.

Normally I would give them a 3 star rating which isn’t great, but it’s supposed to be a quick sandwich delivery place so you can’t really expect too much. Today they weren’t so quick. I placed my order at 4:27, and usually my sandwich would be at my door 15 – 20 minutes from the time I place the order at the most. When my sandwich hadn’t arrived by 5:02, I figured I’d call and see if there was some sort of issue. The guy I spoke with (possibly the manager) said he only had one driver, but that it was weird that my order hadn’t made it yet. I explained to him that if it was going to be much longer, he could go ahead and cancel the order. Once I told him that he said «You’re order is on the way out the door right now and you should have it in a few minutes», which is weird since he just told me it should’ve already been delivered. Funny how that works. I figured ok, they’re only 5 minutes from my house so at least it would be here soon. Once it had been an hour from when I originally placed my order, I decided that I had waited long enough and I was going to cancel the order. When I called back, I spoke to the same guy and told him that I had never had this issue with them before and that I would like to cancel my order. He said that was fine and to send the driver back with my order when he arrives. As he said that the driver knocked on my door and I told him that he had just got here. He told me to go ahead and send him back and if I paid with a credit card he would go ahead and cancel the charge. I told him it was going to be cash, but ok I’ll send him back. Why wouldn’t you just offer to not charge me and give it to me for free since he was here and I had been waiting for an hour since my original order. I would’ve given the driver whatever my charge would’ve been as a tip and you would’ve made both of us happy. Instead you’d rather waste the sandwich and leave the customer unhappy with the service you’re supposed to be providing. I also found out from the driver that he was told to make another stop before coming to me, the customer who had been waiting for far too long. Like I said before, it’s supposed to be a quick sandwich, so that’s kind of what I expect. Instead I got some horrible customer service with no apologies and no attempt to make the situation right.

Customer appreciation day, need I say more? Jimmy has always made a great sandwich that can be ready in a pinch. It always seems like someone is ordering Jimmy’s in my office everyday. Like someone said before a nice change from subway.

Love this place… there bread is amazing! Such a refreshing change from Subway. Don’t forget to try one of their chocolate chunk cookies… they are super good. I work nearby and we do group orders online at least once a week. They usually have it to is on less than 15 minutes.

JJs has the best bread of any chain sub sandwich joint anywhere around.
Thank you, Jimmy, for having a Customer Appreciation Day.
Did I know you’d be packed? Yup. Did I know the line to order would be long? Yup. For $ 1, how can anyone complain?
I arrived at 2:30. The line was moving in both directions. I was getting closer to the cash register while the end of the line was getting longer and longer. It took about 25 minutes for me to place my order. Not bad!
Kudos to your in-​store management team for having your entire team fully prepared for armageddon. All necessary supplies were stocked. Fresh bread was on racks everywhere. But, most amazingly, the team of sandwich pros was as calm as could be. They were just moving seamlessly from order to order. It took about 5 minutes from the time my order was entered until it was ready. Honestly not much longer than most times during a lunch rush.
The place was clean. In the prep area. In the seating area. In the restroom! How? I have no idea. But, wow!
I had a #3 (tuna) with the works. I never understand why you «scoop the bread» on 1 – 6 but not on the others. The bread is part of your signature. Don’t waste it. Anyway, I know to ask for it to not be scooped. I did ask. It wasn’t scooped. Not bad considering by this time (3 o’clock) your people had to be numb and likely had made many hundreds of subs by then.
So, all around: I routinely have consistent experiences in JJs all over the Valley but, all things considered for the day today, A+ outstanding job.
Oh, and to the blonde-​haired woman (roughly 40-​something) with a huge wedding band: not cool that you kept sneaking back into line at the head of the line telling people the BS that you’d been «standing in the ‘other’ line.» Karma can be cruel. You may have gotten a dozen sandwiches since you’d told people you’d been waiting since 1:45, but I hope all those calories go right to your problem areas. Honey. No one else jumped the line (at least not while I was there.) Good job on the part of the cashier who clearly recognized you for not calling you out and choosing to just shrug it off instead. I guess $ 1 subs mean that much to you.
And to your entire staff: seriously, congrats! Job well done. I was amazed at how many people were ungrateful and how many people in the short time I was there, tried to cheat the system (in addition to the line jumper I just mentioned.) Sad.

Love jimmy johns but SO ANNOYED that they don’t deliver to where I live. Been waiting a year for them to expand delivery zones. I live 2.5 miles away… don’t see why they can’t deliver. That’s what they brag about the quick delivery of delicious food well kind of missing out on the delivery part.

This place is pretty cool, idk what people are complaining for. How lazy can you be to walk, bike, or drive 2.5 miles?
Anyhow, pretty chill environment. I ordered online and they confirmed it in minutes and make it minutes there after. Friendly staff.
All in all I’d recommend this place.

Rude service. Sandwich made but was not announced. Saw heavy set woman employee pick up a sandwich sitting on the counter and sneer at me as if to say who hasn’t come up here to pick up their sandwich. Walked up. Had to check ticket myself to see if it was mine. It was. Asked for a bag to which she responded «they’re right there». Since they were behind the counter I didn’t grab one. Another employee came over to the rescue but I was insulted at that point and walked out. Not friendly. Not helpful. Issue is with customer service at this location 1515 N Gilbert not with product. Sandwich was ok. I’ve frequented Scottsdale location many times and never been treated like this.

Alright, I’m gonna start with the food. It’s good. Not bad. Decent. I probably would eat here again if they delivered to where I live but dining in, no. I will go elsewhere. The customer service is almost comical. These people honestly could care less. Granted they’re all real young so I probably didn’t give a «care» when I was their age but all of them? Where’s the adult here? I ordered my food, they made it promptly. There are 9 people behind the counter that I was able to count. 2 people, myself included, eating. All of them are just kicking back chatting loudly about what song to play next. Cool. I didn’t get a napkin with my food so I get up and stand there and wait to catch attention of one of them. Finally someone looks at me and I say where can I get a napkin? 2 of them continuing leaning back on the counter and point to where the napkins are BEHIND the counter. Uh ok? So I reach over to get some. I sit back down and 2 are behind me huddled together talking about how the manager is and how he doesn’t like one of them. I feel like I’m at high school all over again. I do not recommend dining in. If you live close enough and want a JJ sandwich, just call.

I frequent this jimmy johns often. The store is always spotless, cashiers are helpful and polite and my sandwich is always spot on, sometimes its even out before I’m finished paying! I always get the Itailian night Club with extra sauce and hot peppers.

I had a great experience with this jimmy johns. They were efficient and delivered my food rather quickly. I ordered three sandwiches, several cookies, chips and drinks. They got everything right.

I’m 2.5 miles away. I asked to place an order for delivery and they said I was out of range. Wtf

I ordered a sandwich from this location and I had a dead FLY in my sub! NEVER GOING TO JJs again. Even worse, I called to tell them about it and the kid who answered said «gross!» And put me on hold to get the manager and manager was so rude and disrespectful and didn’t offer me my money back or an apology to make things right. Disgusting and rude!

Seriously I have two jimmy johns the same distance from me and neither will deliver. To me that’s just a pathetic excuse to be lazy.

Always fast, clean, and the service is always good. I couldn’t wait for this location to open so I could have fresh sandwiches delivered to me on matter of minutes. I’m definitely a sandwich lover and I love jimmy johns whole grain wheat bread as opposed to their white. Keep it up JJ crew!

Tried to have Jimmy John’s delivered tonight. Their delivery radius is so small that even being 1.34 miles away is too far for them. That must be how they have such fast delivery. They also lose customers quickly since they won’t expand their delivery area. I’m sure another place will appreciate the business.

Not sue of the official open date but I noticed it open on ⁸⁄₃₀!
I’ve been patently waiting for a Jimmy Johns in this area! Thank you for opening a location here.
Food was delivered in 14 minutes. Pretty damn good.
Bread — FRESH
Toppings — FRESH & not sparse
Meats — Delicious!
I ordered online so I cannot review the customer service on the in store setting.