Homelife Warranty Protection

SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM They charge my deductible and they never repair ANYTHING! SCAM!!! Always make up damn excuses saying shit like: «It’s too expensive to repair.» BULLSHIT! I have googled the amount to repair those things and it’s cheap! SCAM SCAM SCAM! Stupid bastards don’t know how to run a damn company!
Fuck you,
From Me

NEVER EVER buy home warranty from HOMELIFE Warranty Protection!!! They will DENY any costs or repairs or replaces except very tiny ones. They read into their terms so they make sense to them only SO THEY CAN DENY NOT TO PAY ANYTHING.
PLUS WORSE YET:
They ONLY USE EXPERT MECHANICAL BECAUSE THEY ARE OWNED BY THE SAME PEOPLE! They are owned by the same people… Dennis and Nicole Roehl! BOTH companies then TRY AND GET YOU TO BUY NEW things FROM THEM like a New A/​C unit for twice the normal cost after they deny repairs that should be covered! They are a huge scam together!
Check these 2 (same owner) companies out with THE BETTER BUSINESS BUREAU (BBB)!!
Home life has 21 complaints against them with BBB. Expert Mechanical has only one complaint BUT have 7 negative reviews.
Expert Mechanical in Nevada (same company, same owner) just had a disciplinary hearing with the NV state contractors board!!! i am going to file with the Arizona state contractors board too!

Total scam! Do not buy from this warranty company.
Our AC broke. Paid our $ 65 service fee. The AC repair co call to schedule 3 days later. If we want same day service its another $ 150. Guy shows up 8 hours later at 11pm. We live in AZ and its June.
It break down the very next day. No one to be found, no call back from either home warranty or Expert Mechanical. Luckily hubby was an AC tech for 10yrs. & ögets it running again. For the last week it shuts off if we close the bedroom door, then yesterday (Sunday) dies again. Call home warranty co, they dont call back. Called Expert Mechanical and they want $ 250 service call. Get a hotel for the night and call this am. Home warranty says call Expert Mechanical. They tell me it will be another service fee. I said I doubt that, you never fixed it the first time.
Well, the AC tech came out and says it wont run because its dirty. Thats not covered. Hmmm. Funny the guy never mentioned that last week.
DO NOT BUY A WARRANTY FROM THESE SCAMMERS

If you haven’t already been put off by all of the 1-​star reviews that wish they could be 0-​stars, let me add my own personal experience. I’ve had HomeLife for 5 years. 4 weeks ago, my AC compressor went out. The repair company confirmed that the compressor was bad, adding that it was shorted to ground. I’ve worked in electrical and environmental systems for over 20 years and I can tell you that doesn’t mean anything, other than that it is internally shorted. A compressor can only fail in 3 ways: short, open, or mechanical failure. Well, after 3 weeks of non-​returned phone calls, Homelife finally found an exclusion in the general exceptions section that says «shortage» is not covered. «Shortage» is listed between «power surge or overload» and «power failure.» As written, it is obviously referring to power main problems and not electrical component shorts, motor winding shorts, etc. But there are so many general exceptions that it literally doesn’t matter what I say, they will just find another. For instance, my brother works for a commercial AC company in California. He has checked my AC every year, but I don’t have any maintenance records to prove it. That will be the next exception they try. I don’t have the energy or money or time to fight this. It is 105 in Vegas and I just need a working AC. Heed this and all other warnings and stay far, far away from Homelife.

Unprofessional company with very low quality of customer service. They did not renew our contract and did not even bother to send a simple notification. When I asked why was I not notified, they just answered that this is how they operate. Overall service thru them was poor so we were going to switch to another company anyway but I would have preferred different timing.

I wanted to ensure we went with a local company for my home warranty and unfortunately we chose this company.
The customer service is horrific they don’t care about the customer and Kevin the guy I was working with would not help me with the issue that was covered by the warranty. I kept telling him, it doesn’t seem like you want to help me. He said I would have to get him documentation of other services performed by a professional prior to them fixing the issue. The company they used to come to try and fix my dishwasher (that was leaking) was horrible to. Both companies kept blaming each other. I would have assumed to have it fixed in possibly a week maybe two. It took over 3 months of fighting with them for them to say they weren’t going to help. I have been paying two years for the warranty and didn’t have one issue. Bottom line is it still didn’t get fixed and they didn’t care. I am canceling my policy and going with another company.

HORRIBLE. Please do not ever do business with this company. Anthony is the worst. He is rude, belittles the customers, and he actually hung up on me. I have never been treated like that by ANY customer service employee. I cancelled, and they charged me a $ 75 cancellation fee!!! Unbelievable. Such a waste of time, money, and energy. Please go with someone reputable. I had First American prior and NEVER had any issues.

They’re so unprofessional they don’t even warranty my air conditioner if it’s a certain age and ur so rude to speak to

Yet another catastrophe dealing with this home warranty they refused to assign another vendor to install a new water heater in a timely manner and would only send expert mechanical upon researching online I found out expert mechanical and this home warranty are owned by the same person major conflict of interest and unethical I will be filing a complaint with the Registrar of contractors for deceptive practices and possible fraud

NEVER buy a home warranty from Home Life Protection. They seem to only honor your repair requests if they are minor. Anything costly gets denied, like my A/​C and my pool pump.
They also will only send EXPERT MECHANICAL to do the repairs. Why? Because they are owned by the same persons, Dennis and Nicole Roehl. Check these companies out on BBB. Home Life has 21 complaints against them with BBB. Expert Mechanical has only one complaint but 7 negative reviews. Expert Mechanical in Nevada (same company, same owner) just had a Disciplinary Hearing with the NV State Contractors Board.

I paid for a home warranty from Homelife Warranty to protect myself if something happened to my home, which is why we all do it. Nine months into my contract I had a plumbing problem with my water heater. I called Homelife and the young lady on the phone (who was very nice) told me she would send my call out to one of their sub contractors and they would contact me shortly. I received a call from Expert Mechanical and my appointment was setup. GREAT! I thought at first.
When the plumber gets there he tells me that the problem with my water heater was due to lack of maintenance and I would have to pay to get it replaced. He would contact Homelife Warranty and see what my discounted rate would me. DISCOUNTED RATE? It should be covered I thought! So I looked through my contract with a magnifying glass because the font is smaller than anything I’ve ever seen. Sure enough, lack of maintenance is listed in their exclusions.
So I received my discounted rate, which didn’t seem very discounted to me, and unfortunately paid the hefty fee to replace the water heater. I asked the plumber if there was anything he could do to help on the price, and he said it was up to the warranty company, he is just a contractor they hire. When I contacted the warranty company I was met with a very rude person claiming to be the owner, he went by Dennis. I asked to cover the replacement, or at least help on the price and he started yelling at me. He told me he was going to cancel my warranty all together if I didn’t just take his offer. I agreed reluctantly and paid the cost.
This got me thinking though, so I did a little research on the company and came across a myriad of complaints online about my warranty company. In a number of them, that name Dennis started standing out. So I looked up the company’s license with the Arizona Corporation Commission and it listed Dennis Roehl as the statutory agent.
I then became curious and looked up the contractor they sent out, Expert Mechanical on the Arizona Registrar of Contractors website. Guess what I found? Dennis Roehl was on that company as well! Conflict of interest? My warranty company was sending themselves out to do the repair and passing the buck back on… THEMSELVES! What kind of business ethics are you practicing over there?
My recommendation to everyone is do not EVER do business with either of these companies. They will lie to you, steal from you, and treat you like garbage. I am so happy that I switched warranty companies.

Buyer beware. This by far is the worst home warranty company I have ever dealt with. I initially picked them because they are a local company located in Gilbert. The claims person Anthony was very unprofessional and made me feel like my business is expendable and was argumentative. Nearly every item in the home has some fine print that makes it not warrantable. We had two different claims and the warranty we were paying for was not applicable. I would NEVER recommend this company and have since cancelled my service with them. If the company reads this they should consider letting Anthony go because he doesn’t do your company any favors.

Horrible customer service. Email request for service and work order filled out online and submitted on a Sunday. Multiple follow-​up emails sent on Monday with NO response. When telephoned late Monday afternoon we were informed a work order had been sent to a AC company first thing that morning. Tuesday nothing… called Homelife and told them the AC company they supposedly sent a work order to informed us they are not contracted with Homelife. They gave us the name number of another company and the work order number. I called the AC company and the phone number was out of service. Late Tuesday afternoon a AC tech comes (very nice person) and after much trouble shooting while releasing the pressure in AC the compressor «blows» I seriously thought it was going to shoot up in the air like a rocket. Things have gone way downhill since. They told the tech to price the compressor. They told me that they had denied the claim because the AC unit had been tampered with??? They are totally inept… We have not tampered with the AC unit. In Aug. 2011 a technician that they sent out worked on our AC unit and it has not been touched since…

Decent price but it seems you get what you pay for. Below average service for below average price. Think I will go for a better rated one next time.

DO NOT SIGN WITH THIS GUYS!!! THE WORST COMPANY I HAVE EVER SEEN!!!
so after taking my money 400 $ per 10 months i had problem with my washer.
they sent someone to give them estimate, well the problem was big and he told them that they will have to change the washer. to another used one or fix it for 700 $ get another used washer was probably about the same price.
after they found out that this deal is too much for them they told me that my broken washer is too old to be cover on the warranty. i told them that that was the reason i bought the insurance so if something will be wrong so i dont have to be warry about it.
after all i had to change my washer by myself and because im a home owner that living out of the state i had to drive all the way to my las vegas take hotel spend a lot of money and go all the way back to LA the total i was paying for it was 1260 $ 700washer+160gas+250hotel+150delivery .
THIS GUYS DONT CARE ABOUT YOU and have NO responsibility for the customers.
and absolutely do not respect the contract!!!

Have to take these guys to court… is giving them a zero star an option? I have been without ac in half my house for a month and a half. It took sending out 4 of their own guys to come to the conclusion that they would pay no more than $ 500 for a $ 3500 repair… and that was after I had to get two outside opinions on my own dime and provide 2 years of maintenence proof. Even after all that was done… they continue to be rude and unethical… even though i have a recording of Robert telling my fiancé the unit would be covered in full where Anthony and Kevin said nothing will be covered… expect a slap in the face $ 500.

RUN from this company. do NOT use them for home warranty. they are horrible. they have zero after hours coverage, will not call you back, then told me if I wanted emergency service, my copay would be $ 150 – 300 instead of the standard copay. then they never bothered to call back with a vendor on the weekend and it was an emergency. I called and called and got an answering service (what home warranty company is closed by 5pm and has no call center hours after hours/​weekends?

The sales manager, Robert, at extension 101, is rude and dishonest. They won’t necessarily lie but they will omit the information that will make you go elsewhere, such as the loop holes they omit to avoid paying claims. Claims department is good people but the sales folks are frauds. And very insulting and rude. I filed complaints under the BBB. Move along and find a better warranty company.

Do not use this company. I own an electrical company and have been trying to collect payment for work we have done with this company month ago. We have sent multiple email’s and call to try to collect and have still not been paid in full. BE AWARE!!!

STAY AWAY! Stay far away! They use unethical contractors, and, when you complain, the boss will call to threaten to drop you from coverage. Go with American Home Shield, instead.