H&R Block

Tax time! Never fun, but this location made it a breeze. The staff was friendly and knowledgeable. I’ve used H&R for years and this was my best experience, even though it was my most complex tax year so far. It was very quick and with the audit protection offered I have a little more peace of mind. Highly recommend these folks.

I wanted to try something other than turbo tax, and I’m no tax expert, so I was hoping to find one here who would have patience with me. Fortunately, I met with Peggy who I would recommend to everyone! Not only did she take me through the process with care and understanding, but, once she realized that what I would be charged for the appointment was half of my tax return, she was compassionate enough to immediately stop the appointment and advise I make an online account and do the same things she showed me on my own for free. She even had me schedule a free «second look» appointment just so I would feel confident in my tax filing. Due to illness, I wasn’t able to make it to the appointment. Weeks later, she emailed me to ask how I was doing and if I could come in for that free second look. I was astounded she even remembered me! The establishment was not receiving a dime from me yet she truly wanted to help. I received true service from Peggy, and I highly recommend her and the rest of the nice staff at this particular H&R Block.

This is the HR Block located at Val Vista and Warner. I had a bad experience on my initial visit and the manager took over my file. She more than made up for the error. Ask for Linda, she is awesome.
UPDATE: This year there was no manager to save the day and I ended up with bad customer service again. I couldn’t believe it. I ended up using Turbo Tax… much better