Greulich’s

Last month we took our kid’s car in for an oil change. Josh was our counter guy. After picking the car up, our son called and said the brakes felt weird. I had him get off the street and I drove over to see what the problem was. I drove the car and yes, the brakes felt odd. They sunk farther to the floor then they should of. I called Josh at Greulich’s and he said bring it back and we’ll look at it. They drove the car and couldn’t duplicate the issue. He recommended changing the master cylinder since that «could» be the problem. I drove the car again and the issue disappeared. We brought the car home. I looked again under the hood and noticed the master cylinder reservoir was full to the rim. I guess Greulich’s did that, but Josh said they didn’t. Next day the issue came back. We took the car to another mechanic in Gilbert on Gilbert Road and they found a second fluid in the master cylinder. They drained some out and had it in a bottle for me to look at. It looked like oil and water mixed, which they don’t. They said the entire brake system had been contaminated with a second fluid and it effected every rubber part in the system. I called Josh again and he said they would of never filled the reservoir, even the second time the car was there. Well, it was topped off and I know I didn’t do it and our kid doesn’t even know what brake fluid is. I told Josh I understand I did not witness his people doing this and he said yes, it would be our word against mine. He said he called the district manager, which was on vacation, and he was to call me the following Monday. It’s been 4 weeks, no call. Like I said, it’s hard to prove anything without witnessing it, but it cost me $ 950 to fix what I believe they caused. I’m just passing on my experience with Greulich’s.

Pros:
1.Josh was engaging, friendly, personable and respectful in his interactions with me. (Though he did not help me personally, he was at the counter and talked to me politely.)
2. The VP called after I complained and offered me 20 dollars off a transmission flush to make up for the horrible service I received which I will discuss in the following post.
My experience was this:
I made an appointment a week in advance online. My request was for a transmission flush. I had a full discussion regarding what I wanted even discussing that my regular mechanic wouldn’t do the simpler things because he was about to retire and he picks and chooses what work he will take. Tucker and I had a conversation about my transmission fluid leaking and how my mechanic suggested it get flushed as well as the last time I was in Greulich’s the man at the counter suggested it. I gave Tucker a coupon and said might as well throw in a oil change even though its early for one. (He never applied the 15%off at the end) I arrived early. I understood that just because I was early that didn’t mean that they would take my car early. I took a walk around the area to kill time and When I came back 1 hour later and my car was still sitting in the same parking space. I asked if it was done. Tucker explained no, because someone called in to work that day they were running behind. I was understanding of that. When my car was complete, Tucker told me the price. I was surprised that it was low and asked about the cost. He failed to have my transmission flushed despite my online order requesting it and me verbally requesting it along with a full conversation about my regular mechanic telling me it was needed.
Tucker told me that he never heard me say that and that if I wanted it done I would need to wait another hour despite me being there 1 hour and 45 min with an appt. I expressed my distaste and he explained that I never mentioned I wanted this. (WHAT? Where was he for our full dialog?) I have one Saturday off every 6 week. I work 6 days a week. When would I be able to do this service again?
The conversation that ensued was abusive, disrespectful and condescending. I asked for his managers number. He told me to look it up online. Josh was present for part of the exchange and actually gave me the number after I probed several times. I thanked him (Josh). When I asked for his managers number he said I am not going to give you his personal number. I said, «Well of course not, I am not asking for his personal family phone, that’s not even normal. «Tucker then stated, «You aren’t normal.» Who says that??? In addition, he said, «If you are so unhappy with us, why don’t you go to your own mechanic?»
He interrupted me incessantly. Was aggressive in that I tried to explain to him, that I came in for my appt. He was late getting me back. I asked for a service I didn’t get and then he blamed me for not communicating what I wanted. He talked over me. He told me I wasn’t normal. He asked me to go to another mechanic. He raised his voice. He never apologized for his rude abusive dialog, and blamed me for his errors.
I called corporate. I nice man named James contacted me the next day. I was/​am very appreciative for this. He wanted to provide me with a solution. He told me he would talk to Tucker and call me back. Instead, he called with Tucker on the phone. I don’t think this was a good move as Tucker was STILL unable to own his disrespectful behavior. He apologized for the «miscommunication» which he partially blamed on me. (THE VP, I believe his name was James, even told me he saw that I requested this online). Tucker told me he would offer me 20 $ off a transmission flush to make this better. I told him on the three way call that my biggest concern was how I was treated. Not the other many errors. He REFUSED to own his disrespectful behavior and said, «I am sorry you FEEL that way.»
Bottom line, $ 20 off a service does not make up for my time and the abusive nature in which I was treated. I have many family members who will never return to this shop. I do believe that James made an effort to remedy the situation. However, my time is limited, and I cant get that back. In addition, respect goes a long way. Tucker appears to have a short fuse and an inability to own his stuff. Tucker should learn how to keep his temper in check and to listen to the customer. Tucker should take tips from Josh. Thank you James for your attempt to remedy this issue. Though I feel you both missed the mark in asking/​delivering a simple apology and owning all your errors, I at least give James props in trying. I will not get my time back, my horrible, upsetting experience will not go away. Theresa loose cannon there named Tucker. With a little humility and some basic understanding of appropriate/​respectful communication this whole thing could have been resolved. But Tucker was ok with letting many customers go and unable to see the bigger picture.

Josh is really nice mechanic.
Find Josh! You will get lot of good service.
If you love your car. Find Josh!

Took my car in for an oil change, since it’s right by my house.
No complaints. Got an appointment ASAP, like I requested. It took them 45 minutes, as quoted. And surprisingly, they didn’t try to up sell me on a pricier oil change, or anything else… which was fabulous.

Amazing service. Everyone is friendly and not at all demeaning to novice car owners. Service is quick and will give estimate on how long you may have to wait. Prices are a third of any dealership hands down. Will never go back to Honda for repairs again. A+ service. Special props to Josh for going above snd beyond. Thanks so much!

We first started taking our cars to Greulich’s 10 years ago and We were always pleased with their work and customer service. I took my car in because I kept hearing a strange noise, that my husband could not hear and told me I was hearing things. I was worried about breaking down so I took it in to have it checked out. They drove the car and inspected it over a 5 hour period. They said they could not hear the noise I described, that belts etc looked good. Though I did have to admit that my hubby was right and I was wrong, it was worth it because now I had an honest mechanic as most shops would have taken advantage of the situation by doing work that wasn’t needed. Several years past with no car issues. Then last September my engine light came on. Took it to Greulich’s and was told that in most cases light came on due to emission problems. I asked if it could be my gas cap and they said they would check to see if that was the problem. I waited while they were supposably checking my cap. The service guy informed me that my cap was okay and that they would need to use their engine analyzer for a 100.00 charge, to find the problem. I went along with their recommendation. They called and said it was the gasket on the fuel pump going into the tank and needed replacing at a cost of 1100 dollars. Hubby picked up my car and service tech told him that 1100.00 would be the minimum because there might be other problems once they dropped the tank. The car drove just fine. Then I got a dashboard warning that said GASCAP! Replaced it and engine light turned off. Crooks and lairs!

I first came to Greulichs I was pleased with the atmosphere and the service I received when I walked in the door. When my car was getting repaired they stayed in contact with me and worked with me and my warranty company to get things done as quick as possible. Also what I found great was I needed my window fixed they called me back with prices to have my window fixed and saw me the same day I thought that was great! They did a great job on my car the first time so I would suggest people come and get your car looked at repaired here !! Scott is the best guy to work on your car I would check him out

Josh is my guy.
Always straight talk about good news and bad news. Has proven himself to be someone I can trust and someone I can count on. Even when I’m traveling I can count on a family member to drop of a vehicle for service without getting hassled for unnecessary maintenance.
I have five vehicles that have been serviced at Greulich’s over last five years. When Josh moved to the Gilbert store– I started bringing our vehicles over hear.

This companies labor rates are higher then a dealership. For that rate you are better off going to the Original Dealer…
Way OVER PRICED… I DO NOT RECOMMEND.

Scott was awesome! I had my 06 Sequoia towed there after I was sure the computer went. Thinking this was going to set me back a few 2k I was surprised to find out that it was only a few fuses that blew. Scott called me several times to see what was and was not working before I drove over and ended up taking care of a few extra blow outs at no charge. I have used this company for years and am never disappointed with their honesty or service.

Last weekend we had the oil changed in my Altima, the guys were ftiendly, informative and very professional. Today we didn’t pass emission which I knew would be a problem but hoped the oil change would work for me. Not so much… We took the car back here to have diagnostics run, discovered we needed an EGR valve and the carbon blown out. Not sure if we were over charged, but the car us running better and we’ll find out about emissions on Tuesday. I have no complaints, well maybe one… Don’t give me grief about being a Bears fan!

Very disappointed. I dropped my vehicle off at 9am in morning for an oil change and tire rotation and came back around 3:15 to pick up after no phone call to find out they couldn’t even complete it. The guy handed me my keys when I entered the lobby and said didn’t have time. He said it was busy that day but never did I think they wouldn’t actually be able to finish the job. Huge waste of time.

I have been taking my cars to this Gruelich’s location since I bought my house nearby in 2006, but it has gone downhill precipitously in the last couple of years. They used to be good about sitting down with you after an oil change, going through point by point what they inspected on the car and suggesting possible upcoming maintenance in a no-​pressure way. Now, every time I go for an oil change, they are saying that $ 1000+ of work «needs» to be done. Today was the last straw — they did work on my transmission in December (replaced pan gasket and filter) and then today (April) said I needed a transmission flush. Well, if they did the work right in December, they would have replaced a good portion of the transmission fluid with brand new fluid, in which case it shouldn’t need to be flushed four months later.
If you’re going to be a crook, at least be a smart one and check your computer records so you’re not recommending the same unnecessary work be done just a few months later. I’m done with them after today.

Ask for Josh Hernandez. I have been going to Josh with my families cars for over 5 years. It’s hard to find someone who you can trust as a mechanic and when I found Josh I’ve stuck with him. I know I can count on him to take care of me, my wife or our 19 year old daughter with honest, friendly service.

On Saturday, March 9, we took my 17yr old son’s car in to get an oil change. The car was done quickly but we were at the Ostrich Festival. We neglected to check when Gruelich’s closed and arrived to pick up the car at 4:05 (they closed at 4:00). Everyone was gone and the car was locked inside. Panicking, as he needed the car for school Monday, I contacted the answering machine and emailed the location. The VP of Gruelich’s called us Sunday morning and directed the manager Mike to meet us there to get the car. Mike was so great to leave his family on a Sunday and help us get the car. We will be customers for life as they also do a wonderful job! Thanks!

The guys at this particular shop did me a great service. I needed to get on the road ASAP for a road trip over the holidays and after giving them the parts they needed, they took care of me right away. They treated me especially great and they ordered lunch for all the employees and shared with the customers! They are very friendly, they did everything they needed to get me on the road, and they did it all out of their own generosity. The reason I mention that is because I needed to get out on the road before a certain time and I still needed emissions taken care of. They understood my situation and worked with me to get it out in time to get my car through emissions and to get it registered in the same day!
They saved me thank you to all who worked with me! I arrived to my duty station on time with no trouble and the car ran great. I feel so lucky to have called this shop instead of anywhere else. I recommend you pay them a visit! They will put effort into working with you too and making sure your needs are met and that you are satisfied!

We quit going to this place a couple years ago when they blamed my wife’s braking skills (lol) for the 2-​day failure of their crappy brake pads. They machined the rotors as part of the brake job, but pieces of the new disc pads were crumbling and falling off. I took the vehicle back and I couldn’t believe my eyes when I saw how much of the pads had disintegrated and was completely taken aback when the manager claimed it was my wife’s driving causing the pads to fail.
Maybe they’re better now, but my experience was crappy parts and crappy excuses.

I had a problem with a coolant leak on the top of my 2008 Ford Expedition engine. I had had my AC repaired a year earlier at this shop without concern so I when to Greulich’s on Ray Road again to have them provide me with an estimate to repair the coolant leak.
I arrived about 4 PM on a Weds and explained the problem. With little discussion, the Service Writer (Kelly15) took my keys to have a mechanic «take a look». There was no discussion about any fees to get an estimate.
About 45 minutes later, I was presented with an estimate of $ 1,558.93 to have a couple hoses replace and to remove and replace the engine intake manifold. I was dumbfounded because it was obvious that the hose was leaking at some of the manufacturing joints and spraying down on the engine. I challenged the Service Writer and said I didn’t think the manifold was the problem. He assured me that his «Master Certified» mechanic confirmed the need of manifold replacement.
In disbelief, I said that I would have to have another garage provide me with an estimate before proceeding at which time, I was asked to pay $ 58.50 plus tax for the mechanic’s time. Bull S!, I was never advised that an «estimate» came with a $ 58,50 shop bill. With a firm (read LOUD) voice, I said «I’m not paying your bill» and my vehicle was returned to me.
Long story short, I purchased the replacement hose assembly from a retail automotive store and the necessary antifreeze to replace the hose. After 200 miles, I observe no additional leakage. Total repair cost in parts was $ 139.95 and a couple of hours of my time. Total SAVINGS to me $ 1,418.98.
It goes without a second thought that I will not be using Greulich’s services and will have reason to tell others why I have reached my decision.

Their customer service needs some help… the guy wasn’t very friendly but they got the job done quickly and efficiently.

Beware of this place!
They will definitely overcharge you and try to sell you repairs that are not needed. They tried to charge me $ 1,700 for something that I later found through another source that literally cost me $ 30 to repair. To add insult to injury I would have had to go back because they didn’t even find the culprit that was causing the issue. Beware of these con men. They will sound credible through the use of technical jargon to gain your CONfidence. They get you with $ 20 dollar oil changes and then here they come with a laundry list of repairs that, for the most part, are not necessary.