Gilbert Hospital

The hospital is trying to have the review removed! Instead of trying to correct some of the problems, or even calling to apologize, they chose to remove the post.

PLEASE STAY AWAY! VERY MISLEADING AND THEY LIE LIE LIE. Son hurt his arm playing football not an emergency where he needs to be seen immediately but after all is said and done come to find out they are not contracted with blue cross blue shield. Why could they not tell us this when we arrived??? We handed them the insurance card right away. Trust me they pizsed off the wrong woman.

If you are a self-​pay patent STAY AWAY.
THEY TAKE ADVANTAGE OF PEOPLE AT THEIR MOST SICK AND VULNERABLE! YES, THEY WILL TREAT YOU BUT THEY WILL ALSO HAND YOU A BILL THAT IS ENORMOUS AND COMPLETELY UNREASONABLE WITHOUT GIVING YOU ANY ADVANCE NOTICE ABOUT TREATMENT COSTS! IF YOU READ THESE REVIEWS AND CHOOSE TO GET TREATED HERE ANYWAY, THEN DON’T SAY WE DIDN’T WARN YOU!
The facility is nice and that is where the positives stop. The nurses and doctors are only mediocre and took little interest in patient care. I mentioned that my doctor recommended an ULTRASOUND and they wheeled me into a CAT scan instead ($ 6,000 for that one test-​I was given no advance notice of the charges so that I could decide for myself if I could afford the charge)!!! I believed that my life was in danger. I will be walking away with a bill of over $ 11,000 dollars for a simple ER visit that lasted maybe 1 hour max. This place is a SCAM and has no business integrity. Their complaint line does not have a live person answer; you can only leave a message. They have no prices posted and do not inform you of charges. They itemize every single item of service for probably 1000X what they are worth. I hope that they face legal challenges for this. This is ludicrous and insane. This type of bill for a simple ER visit can ruin lives and credit. Major stress and major FAIL.
IF ANYONE HERE WITH SIMILAR COMPLAINTS ABOUT BILLING WOULD LIKE TO PURSUE A LAWSUIT, PLEASE MESSAGE ME. I WILL BE REPORTING THIS «ER» TO THE BBB FOR DECEPTIVE BUSINESS PRACTICES.
Update: I see in some reviews below that this hospital attempts to remove negative reviews. I was contacted by someone in their disputes department. It was clearly a «gatekeeper» hired to decline all disputes. Since receiving my $ 11,000 bill, I have researched this hospital and have posted some news articles for patients to reference.
I am not a «disgruntled» patient. I am reporting the truth based on the actual bill and service that I received. It is my pleasure to post positive reviews for business that offer superb service but this hospital’s history and billing practices are deplorable!

Dont go here!!! Yes on the evening of July 22, 2015, I had called the Gilbert Hospital to see if they accepted my BCBS insurance plan. I told them the plan I had, ppo and they said yes. We proceeded to the Gilbert Hospital to have my husband looked at since the regular doctor and urgent care were closed. at that point based solely on the fact that they stated they accepted my plan… This was not a life nor death situation, and I easily has gone to the Banner Hospital, had Gilbert Hospital been upfront with us! When we got to the hospital, they took our insurance card and it notifies them on the number on the card that we are ppo with blue cross blue shield. Again, we asked them if they took our plan… they said yes. There was no one in the lobby, we were there for approx. 5 hours and then we left… still no one in the lobby waiting to be seen. Now I find that my BCBS has been charged 13,243.31, I immediately called BCBS and had several hour long conversations with them. I have come to find out, that NO they are not contracted with BCBS, nor any other insurance for that matter. Now, by them misquoting me information… I was billed as an out of network provided… which bills at that top scale, and results in me being charged over 2000 for our portion of the bill. Now has they been upfront, I would have just driven from my home to the other hospital that is in network. They are misleading to the customer resulting in a huge bill and they expect you to pay in full. I know for fact, that contracted rates would have been a fraction of the charge. When I called over to billing the first time and asked why are you doing this they just keep saying… but we do accept your insurance… well they say that about all the insurance co and they are not in contract with anyone. Now today, I called the head of the billing and went through this situation again. All they stand by is well this is because of Obama care… I don’t know about you, but I have private insurance, and half of congress has not read Obama care. They wan the check from the insurance co along with the EOB (explanation of benefits) and they will get back to me. Well they also said… we don’t give discount on copays or co insurance… well I would not have had a huge coinsurance, had they been upfront with us from the beginning. So basically they want the big check from the insurance co, only to keep billing me for the balance. Now on 8÷28÷15, I call over to the Arizona Dept. of Insurance. And as soon as I said Gilbert Hospital, the gentleman say, we get lots of call on them!!! Same reason. He also preceded to tell me that many of the insurance companies sent letters out to their insured within a 10 mile radius explaining they are NOT contracted with this hospital. I did not get such a letter from my company or I would have steered clear. Just an added note, when we were discharged, we looked over one of the paper, which said complaint was on the ride side and we when we told them it was wrong, it was the left side, they said it was no big deal. I see that the other two complaints went unanswered and both were billing problems and one the same as mine. What does that tell you Also the AZ dept. of insurance told me to file with the Attorney General and the Dept. of Health. I will be contact also all the necessary consumer groups to warn them of this. This is not right. They should explain the difference between «we take your insurance» and NO we don’t contract. Very very misleading and we should not have to pay for this error!!!
Its like a catch 22 going in Gilbert Hospital. the billing gal stated by law they are not required to tell you about the insurance plan other then they take it. Who protects me as far as financially??? Also I have tried to contact Doctor Timothy Johns… they could not tell me where he is… no voicemail for him and no email for him. I left a mess on the phone number they gave for him and no one has contacted me. Doctor Johns, is the founder and part owner, who also btw filed for Chapter 11 last year for this business, and also was previously being sued for over $ 20M over this Gilbert site. Maybe Doctor Johns needs to be there to see how this business is being run

This facility is great. Dr. St. John’s is very thorough and does a great job. All of the staff are caring and they are very quick. This is the only ER or urgent care I will go to for my kids and I.

Best hospital experience I’ve had dr brown was amazing and my nurse Melinda barely had to wait

This is the best «ER experience» I have had thus far. Of course, I certainly did not want to GO to the ER, but I had a very scary cyst on my FACE that looked infected. I tried to get into my PCP and was put on wait list. I called my Derm emergency number and NO ONE called me back. I have a background in medicine so I knew that this had to be looked at. I had a Doctor friend call in doxycycline and it was only getting worse every day over the 4^th of July weekend. I thought it might be MRSA. I cannot recall the name of the Doc but she was blonde and said she would basically take it out, send it to pathology, try another antibiotic but I may not really need it and also she would inject the area with a steroid to reduce the scary inflammation on my cheek. I was numbed and she confidently said she got all of it. Gave very sound advise. She and the staff put me at ease. Also, I literally walked in, filled out paperwork and was taken back before I even sat for a minute. I have nothing negative to say about the experience except for the fact that I had to be there in the first place. Of course, they don’t FILL medications, there are Walgreens right up the street. Now, the scar is healing and when I DID go to my PCP she said that nothing grew in culture and that this is exactly what a Derm would do anyway. You would wait MONTHS to get into a derm. If you have an emergency, go HERE! (I hesitated to put this up as I thought the next time I need to go there it may be busy) But they so deserve the praise. Also, a medic called about 2 days later to see how I was doing. A+

Wait was ridiculous. No communication from staff. We kept having to ask and still not getting answers.

Be prepared to pay if you come here! I had a severe stomach ache and came here because of the incredibly long wait at Mercy Gilbert. There was no one in the waiting room, so they did get me in right away, which I appreciated. After a CT scan, I was told I had diverticulitis, and I received antibiotics and anti-​nausea medicine and sent on my way.
Then I received the bill for $ 12,000, and I just about had a heart attack. It turns out that even though Gilbert ER tells you that due to the Affordable Care Act, your insurance has to cover your visit to any emergency facility, that’s not really true. My Blue Cross Blue Shield plan paid just $ 3,000 and told me I was on the hook for the remaining $ 9,000, because Gilbert ER was not an in-​network hospital.
I called Gilbert ER to ask why they charged so much and see whether they’d consider giving a cash discount, given that they were out of network. The billing manager said the state regulatory agency allows them to charge as much as they want and that I should appeal the decision with BCBS, because they weren’t going to lower my bill.
So I appealed the decision again and again and again, and finally after 8 months (and numerous collections threats from Gilbert ER), BCBS agreed to pay. I will never visit Gilbert Hospital again, because even though the care was fine, the amounts they charge are absolutely ridiculous.

The one star is for the front staff… As for the doctors I was so upset by the time I left I promised myself I would take the time to write a review. I had to have my appendix taken out on an emergency basis. I’ve some pretty extensive surgeries such a c section, central line put in etc but the healing process from my non invasive procedure to have my appendix removed was by far the most painful recovery I have ever experienced! My stomach was so bruised and I was horrified that my belly button was never going to look the same. The doc had the worst bedside manner and didn’t make me feel comfortable at all. They made me wait over 48 hours to eat because of a mistake their own nurses made. It was by far the worst overnight experience ever in a hospital

Don’t EVER take your family to Gilbert Hospital on Power Rd. While they may be «nice», you won’t like them much when you get your bill. They are charging me close to $ 4000 for a child’s chest X-​ray, a common breathing treatment and 3 hours in a room while we waited for results that were available 5 minutes after the X-​ray. Absolutely ludicrous! Grossly absurd.
To put it in perspective… we were actually admitted into PCH (a children’s hospital with renowned Pediatricians). After a battery of tests and observation the bill was $ 7000. Still crazy high, but far more justified when compared. I am disgusted. Predatory practice — zero question.

This emergency room facility is well equipped, well staffed, and well worth the trip. The benefit of going here as opposed to Urgent Care, is that they are a hospital and have everything you need under one roof, from doctors to radiological testing equipment to any other machine or supply you might need. The only down sides are:
(1) Sometimes they are very busy
(2) They do not dispense medications
Overall I have had quite a few good, medically sound trips to this facility.

Went in for the most painful head ache in my life. The second I walked in they already had me in a wheelchair and finishing paper work for a couple of minutes. Took me to get my vitals and had me in a room hooked up to an IV. Quickest admission I’ve ever had. Going to these other hospitals around me I would have wait for 30 minutes to even start my vitals and with splitting pain it seems like it would take forever and I’d pass out from the pain before then. Gave me some morphine and got me a CT scan and right away they pinned the tail on the donkey. I had a sinus infection lodged deep in my sinuses. Gave me some antibiotics. Gave me scripts to fill. And now I’m a happy camper at home waiting to be 100% again. Through out my experience there everyone was the nicest staff I’ve ever had. I’d highly recommend anyone coming here.

I don’t give medical facilities more than three stars unless I’ve been a patient.
My friend Rosy «Duke «Wilson of New Orleans, Chicago, Kansas City, San Carlos and Miami (AZ) once told me about the «antennas» people of color develop to navigate in a hostile and unforgiving culture. He described how he once met two elderly white women who welcomed him into one of their homes in a wealthy Chicago suburb. His antenna power did not detect mistrust, hostility or hatred.
Waiting in the Emergency Room lobby I’ve watched a doctor compassionately counsel an African-​American woman about how lucky she was to get her passenger here. I then watched a mixed-​race couple bring a child in for treatment. They were welcomed, greeted warmly, and quickly ushered into treatment.
The friend I brought here this morning does not always receive a warm welcome in medical facilities. He was not born in the USA, speaks accented English, and is much darker than I. He speaks of this place as compassionate and caring, comments he usually reserves for one or two staff elsewhere.
Would I come here? I believe I would.
Reading other reviews about the terrible treatment here, I’m reminded of a Hopi person I know who went to a Central Phoenix emergency room with a serious bone and muscle infection. Her intake procedure was OK. She got a room, but it took two days to get her into a gown. In another facility she was left soaking in her urine for at least two hours. I personally sat at her bedside on another occasion, watched her ring her buzzer for pain, then listened to the nurses chit-​chatting away at the nursing station for two hours about personal stuff before providing her pain meds.
I’ve also been informed by a physician that if the very elderly broken-​hipped Native American woman he treated had more than Medicare the hospital could provide some excellent physical therapy. The woman had stellar health insurance beyond Medicare but the Dr. assumed she had none.
I’m not here to grouse about our ever-​changing medical care system. I’m reporting real events demonstrating different people sometimes receive different levels of care.
These patients are friendly, kind people and are not surly, angry, mistrusting souls.
If you’re a medical pro reading this, this does not condemn you or your industry. It points out a few very specific instances inhabited by a few medical pros.

This 31 min thing is not true. I waited more than an hour just for the nurse to come in. The Dr sent in an assistance in the meantime. An additional hour went by and still no Dr. And to top it off, they didn’t take my pain seriously. This is my last visit here ever.

The people in the back are very nice and helpful. The reason I’m giving such a bad review is because of how rude the people are in the front office. I don’t think I have ever had someone treat me so disrespectful when I’m the customer.

My experience getting treatment here was not a problem at all, just be prepared for extremely rude and aggressive bill collectors.
After receiving treatment for a dog bite in October 2014, I paid the only bill that I received, in the amount of $ 631. I shortly after received a passive aggressive letter from the Gilbert Hospital billing department claiming that they know I received a check from my insurance company and that it was my responsibility to hand it over to them. The letter had ZERO contact info on it, not even an account # or reference # to what they were talking about so I had to call them up and suffer a rude woman asking me «Didn’t you wonder why you were receiving a check in the mail?». All I wanted was a copy of the bill so I could start making payments on it, and I asked politely for it. I don’t need to be talked to agressively, I’m not even disputing the damn charge, I just want a copy of the bill that I never receieved so I can start making the damn payments.
I’m telling you, it takes a special kind of person to work in a customer service role that delivers none of it. Great treatment here if you can stomach being yelled at by the billing department like THEY’RE the customer.

Go to Mercy or Banner… You will thank me. Gilbert Hospital miss diagnosed me with the flu and released me. My mom didn’t trust them so she took me to Banner. I was diagnosed with pnomonia, collapsed lung and valley fever. They kept me for two weeks and the recovery was 3 months. I was told I could have died had I not gone in.
My mom called Gilbert Hospital to complain and they blew her off.

My family has used this hospital for our emergency needs over the last 4 years and have been extremely pleased with our experiences. Recently, my husband had a health scare that was extremely serious. The excellent team at the Gilbert Hospital was able to help him quickly and effectively. Every employee we interacted with was helpful, kind and hospitable.
I highly recommend using this hospital. Their door to doctor in 31 minutes claim is 100% true.

TURN AROUND AND GO TO THE HOSPITAL ON VAL VISTA & 202!!!
I wish I had listened to myself and not given this place a second chance. I had a bad experience here about 3 years ago… they totally missed a major issue that was completely obvious to the doctor I saw the next day after being told by Gilbert Hospital staff that ‘nothing was wrong’ and to ‘go home and rest’… Anyway, my daughter had cut her finger and it turned out to be very minimal but the sight of blood equals a hospital visit for me. We were one of maybe 3 people in there and it took about two hours to clean and glue her finger together. It was ridiculous. Well, I thought that was the most ridiculous part of the experience until I received the bill. $ 2,500 for soaking her finger in saline and glueing it together. No wonder insurance rates keep going up. I will never, ever, ever go back here again.