Fletcher’s Tire & Auto Service

Used a groupon for a tire alignment, balance and rotation! Service was quick and the mechanics very honest!

The cost of the repairs were extremely high for what was done and they charged me for a tire rotation that was never done. They did the work fast but the groupon barely changed anything the brake repair I had was a ton for the work it needed. I just did not have tools to do it. But my bad experience will help others not to choose this shop.
They did fix my brakes a week after because they were making noises and did get the tires rotated.

I bought a groupon from them. It ended up costing me more than their normal deal they post outside their shops because of all the hidden fees. And they were supposed to rotate my tires and never did. Double fail. Cheap deals for a reason

I always come here DESPITE a terrible experience every time because they have a cheap groupon out and it’s close to my house. I will never be coming here again. The men in the front are always rude and this last time j was told that even though I made an appointment I was going to have to wait 2 hours with both my kids. HELLO that’s why people make appointments. They didn’t even have my name in the system and I assured him I called the number and spoke with someone who told me the earliest time they had was on Thursday at 3:30pm. There was no attempt to bring a manager up front or to really help the situation in anyway. He basically just said, «oh well!» Never again.

I will preface by saying I am a very patient person and always give the benefit of the doubt. However honesty is the best policy NEVER promise something you can not execute. This is now the third time between two locations (also 44^th and Thomas) that I have called ahead and promised they could get me in for alignment. Three hours later they finally pulled my car in for an estimated 2 hour alignment. Never acknowledged by manager after I finally said something to two reps after waiting for TWO hours. This place is a complete joke don’t waste your time or money here.

In almost 40 years of life, I have never encountered more egregiously horrible service than at Fletcher’s. In July 2014, my boyfriend David and I had a Volkswagen Passat taken to this location. It had been provided to my boyfriend’s cousin to drive, it died and ended up being towed to Fletcher’s. Granted, there were several major repairs that needed to be made, but Fletchers provided assurance they could fix it and quoted a price of $ 2500. My boyfriend’s mother, a senior citizen, is the technical title holder despite having gifted the car to her son (my boyfriend). Nonetheless, Fletcher’s would not speak with David or I even though we were the most knowledgeable about the car. Instead, I strongly believe they took advantage of his senior mother by making promises they could not keep and encouraging her to make a bad investment. The car, even in good working order, would not have been worth more than about $ 4000, so an investment of $ 2500 was quite high and very risky unless they knew exactly how to fix the problem and stuck to their estimate.
When the work was «completed» the first time, the bill came to $ 3200, which nobody had been informed of or approved. We were trapped into having to pay it to get the car back. This was February 2015 (SEVEN MONTHS after they had gotten the car). During that time, my boyfriend and I had moved to Tucson, so one weekend in early February, I drove him to Phoenix to get the car. David made it to just south of the city and it died. Fletcher’s left him stranded for FIVE HOURS on the side of a busy highway by repeatedly telling him a tow truck would arrive soon. If someone from this Fletcher’s location would have picked him up, it would have been a 30 minute drive for them. That is totally unacceptable to do to a customer who just paid $ 3200 to have their car «fixed.»
The car was towed back to Fletcher’s to hopefully fix what they had not the first time. In May, after an ADDITIONAL THREE MONTHS, they told us the car was complete but the additional bill was $ 1400 — to replace something they had done the first time (and we have the invoices to demonstrate that). Keep in mind, the only person the manager Dan would speak to is my boyfriend’s mother, whom I believe he felt he could strong arm. So, she paid the bill.
Again, Fletcher’s ASSURED us the car would work perfectly and said they had even driven it extensively to test. So, we picked up the car and this time it made it as far as our driveway before the engine light came back on.
As it stands right now, Fletchers has the car and refuses to fix it by claiming the issue is not in a part of the engine they touched. So currently, there is an non-​operational car that we have paid $ 4600 to have fixed that is not even worth that much in good condition. We would have hoped to get some of that returned by selling it or trading it in, but cannot do that when it still has a major problem. Dan’s response to that was essentially, «too bad,» and Andy from the corporate office responded with, «our attorney looked into this and we are not liable.»
In summary, Fletcher’s woefully underestimated their ability to fix the car, gave an estimate they did not adhere to, coerced and strong armed a well-​meaning older lady, refused multiple phone calls from David and I to intervene and remedy this situation, left David stranded for five hours, made two attempts totaling 10 months to «fix» the car, reneged on their promise that the car was totally repaired and the work would be «guaranteed,» and cheated us out of $ 4600 without any attempts to resolve, rectify or negotiate this situation.
This is truly, truly the worst operation I have ever seen and these guys should be ashamed of themselves. This was, at best, astounding ineptitude and, at worst (which I believe to be true), predatory manipulation of a customer. If I could give zero stars, I would.

Customer service was good the gentleman behind the counter whose name is not on my receipt was informative and polite. He seemed to be familiar with most of the customers. However even though I had an appointment for about a week they still didn’t have the parts needed for my car. They had them delivered and had the job completed before the estimated time so no big deal. Overall good experience.

It seems they have new management and are trying very hard to win customer loyalty. I was here for an oil change and was very happy with the service. I’ll be back.

We where new to this side of town and needed an AC recharge so my wife got a Groupon for Fletcher’s. The Groupon included oil change and AC purge and recharge. After much difficulty getting scheduled I finally got my vehicle in. An appointment was never available but they said if I left it they would get it done by end of day. That being the case only 25 minutes after dropping it off I get a call from them that «this valve is bad», «it’s going to take this much extra freon» and the bill will be almost exactly what it would have cost without a Groupon. It is absolutely my opinion that they are a dishonest establishment. Save yourself the headache do business elsewhere.

Wonderful local biz! They have GREAT Customer Service & REWARD programs. Buy 3 oil change, get one FREE! PLUS a $ 25 Kick back to your account for future use! Also, there’s a great coffe shop, COFFEE RUSH nearby (half block) to ENJOY while you wait:)))

Chris and the team at Fletchers are wonderful. They went above and beyond to ensure our satisfaction. Would recommend them to everyone.

They took care of me on my alignment issue and were very professional with my new tire purchase.

Ultimately, I left without receiving service. Absolutely horrible experience!!! They said my car could be done in 3 hours, guaranteed. Dropped it off and returned 2.5 hours later To discover they hadn’t even started working in the car. Furthermore, they still hadn’t ordered the parts they needed because they didn’t check to see if they had them in stock when I dropped the cat off and stated the filters were hard to locate and asked them to call right away to ensure availability. 4 of their bats were empty and 5 of their techs weren’t even working in a car at the time. The manager got belligerent with me and said he would have the car done by the end of the day, which didn’t work for me because, as I stated when dropping the car off, I had an important appointment that I could not miss. I was astonished. DO NOT take your car here unless you enjoy being treated poorly.

Never get tires at Fletcher! Horrible customer service! Bought my tires new from them, had a flat and yes they fixed the flat. They through the spare in my trunk with out putting it back in right. Didn’t even bother to check the air pressure in the other tires and a month later when the tire went flat again the guy told me it would be at LEAST a 2 – 3 hour wait! To fix a flat???

Don’t explain anything in detail and have numerous hidden charges I would pay a little more money and go to another place than go to this place again!

Sent my wife home crying. This location is a complete joke. Ordered the wrong tires multiple times, lied, and didn’t communicate for 4 hours as my family waited.
Only ONE person was willing to help and that is the reason for the single star. Without him, I would give this zero stars. With so many mechanic shops and auto repair places around, you can afford to treat your customers so poorly.
When mentioning their Unilocal rating, I was told, «no one cares about that.» Well, new manager of Fletcher’s, for your sake, I hope you’re right. I would be willing to bet that more people take stock in customer reviews than you think though. Especially when it comes to shady service and poor treatment.

Called to see if I needed an appt to get an oil change and was told, «no, come on in, we’re pretty slow right now». I was there 5 minutes later and one customer was there ahead of me, and had apparently been there for quite a while. Despite their apparent lack of business, it took one hour and 45 minutes for what should’ve been a 15 minute oil change. There was no explanation, no apology, and really no service at all. Also, the waiting room is uncomfortably hot. I’ll be going elsewhere from now on.

Saved my bacon! The wife and I locked the keys in the running at the Shell station next door. Scott walked over and popped the locks and didn’t charge me! We take all of our fleet vehicles here, as our warehouse is a mile away. The new crew is a great group, give them a shot.

Horrible service! We went there over three weeks ago asking for a part for our drivers side mirror. They said they’d have to order it. Not a problem right? It wouldn’t have been if they’d ever gotten back to us. We’ve called them at least on 2 separate occasions asking if the part was in and all they keep saying is they’ll call when it comes in. FORGET THAT! they will not get our money or our business ever again!

I brought my car in on Thursday December 26^th for an oil change and I had concerns that the engine was moving around and causing an exhaust leak. Rick asked if I could leave the vehicle; I agreed planning to get the car later that day. I never received a call so I contacted the shop and told that my engine mounts were bad and the parts were ordered. They never mentioned that I could drive the car while parts were being shipped and told me I would «definitely have my car back on Friday».
I was unable to work Friday and didn’t hear from Rick or any other employees. When I called, I was given more excuses and told the car would not be ready until Saturday ¹²⁄₂₈. I told Rick that I need the car by 2:00 so I could get to work, again I was assured that would not be a problem.
Saturday I contacted the shop, reminding them that I needed the car by 2:00, they responded that they were still waiting for parts, they would do their best to have the car ready by 2:00 and they would call me. I was never called during my 3 day ordeal so I wasn’t surprised not to hear from anyone. I arrived at the shop at 2:10 Saturday afternoon to find my car on the lift, nobody working on it, and Rick and another employee hanging out in the office drinking big gulps.
They scrambled away when I inquired about my car so I followed them into the bay where my car was sitting. I was told that the engine mounts were fine, but some bolts were loose, one had shearded off and I should be happy that I didn’t have to pay $ 800. I was shown the special Chrysler bolts that had to be ordered but not installed. I was told to bring my car back when «I had time to leave it» so the bolts could be installed. The next day I took my car to another shop that repaired the bolts in 20 minutes. The mechanic said that whoever replaced the engine mounts previously didn’t properly tighten the bolts.
My greatest concerns are the complete lack of communication, I felt like my car was being held hostage, and I felt like your employees were trying to cover up a mistake that they had previously made.
As I was driving away I had to call to make sure the oil had been changed because there wasn’t a mileage sticker.