Custom Towing

This towing company is rude they told me I was a dick strict to my face and refused to give an ederly women a ride home after an accident that she was involved in not very happy with this company

Scheduled a tow to Randy’s Transmission Repair on Russ’ recommendation. They showed up on time, were friendly and I was happy with the way the handled my car getting it onto the tow truck.

This towing company is RUDE. We were stopped on the I-​10/​60 transition on ramp with a flat tire with 3 small children at 120 degree heat. Insurance company told me they would change the tire once they got there. My daughter and I got the tire off but could not get the spare out from under the truck. Once he got there he told me I had to put the tire back onto the truck in order for him to tow it. I asked if he was going to change the tire he said NO. I asked him to help me put it back on the TRUCK, is response was and I quote, «Not unless I am getting paid for it». I said WHAT??? He said he was not allowed to «touch» my tire, he was not authorized to, ok I get it! But I am a 5′ tall 134 lb woman, who couldn’t pick the F’n thing back up to get it back on!!! It was HOT outside, I asked him even out of the goodness of your heart you can’t help me, he again said NO and stood there and watched!!! I have blisters on my hands from the hot tire and lug nuts. If I had not been stranded for 2 ½ hours already and out of water I would have gladly went to jail for assault on his pecker just because he looked like a 70’s porn star anyway! Will be making a complaint with my insurance company in hopes they get dropped from service.

If you’re looking for someone to arrive really fast, this is your guy. I’ll never use this towing service and I write this review only because the owner refused to acknowledge his horrible driving and hung up the phone on me.
I find it irresponsible and unsafe for anyone to drive a tow truck as fast as this guy did. He was easily doing 45 on my quiet residential street. Since I was just getting home, I decided to follow him so I could get his phone number and call the owner. I did catch up with him at a red light, but that’s the only reason I caught up with him! He had to have been doing 70 mph in a 45 mph zone on Broadway. If someone had pulled out in front of him (maybe thinking he was doing something resembling the speed limit), it wold have been a mess.
So, until this owner accepts responsibility for his poor judgement and apparent inability to understand what he did was wrong, I will not use this towing service and I’ll be sure to tell not only Unilocal,but my friends to avoid this company.

Great service and affordable.
my car stalled in Tempe the other day and I needed to tow it to the shop. so I called Tempe Tune-​Up and they recommended Custom Towing service out of Gilbert.
called around and they were by far the lowest price to begin with, about $ 20 cheaper. even though he was coming in from Gilbert he still beat other towing services that were right down the block from where i was stranded… mad props on that!
guy shows up greeted him «How’s it going?» he responded «better then you I see»… bahaha smartass. but I appreciate the comedy. and he was really friendly. right off the bat he was very friendly and just easy to BS about anything. started talking about cell phone games haha. random crap.
good experience and he told me Tempe Tune-​Up had great people running it. so hopefully my car is in good hands
would totally recommend this towing service… FoSHO!