CSL Plasma

I had a similar experience that Amanda F. had. The first time I came here it was decent, i would have given this place 5 stars if it were like the first time each time. I had previously gone to the Tempe location and noted that this place seemed much more clean and organized. For your first time, or your return after being absent for a long time like myself, you go through the orientation which can take 3+ hours. After that, and a sort of physical (asking questions and blood test) they then start the actual process. The first time here was odd because they had to stick me twice. They said I needed to drink more water the next time I come in, must have been some dehydration issue. But eventually everything worked it… for this first time.
I came back the following weekend and was one of the first several people there. This time, they stuck me and messed up. They did it completely wrong because when it started returning blood it wasn’t going into the right place but forming a «bubble» of blood in my arm! I had to holler out for them to take care of the issue. They then tried sticking me again but «missed», and started to basically try again and again like they were using my arm for practice. It was like they were guessing where my veins were and just poking in hoping to hit something. They quit once they noticed I wasn’t liking this and had me lay down with some water and not return for a couple months. I haven’t been back and don’t ever intend to.
This place has given me a fear of needles that I never had before. Just a couple people know what they’re doing. They all seem to be fresh out of school or something. Stay away!

I have never had a previous issue donating here. For the first time I came in the evening, In vitals I was refused. Reason I was given is a really small bruise from the last time I donated. I am a Paramedic and could not see one. The person said she was in charge of medical. Never told me or answered what medical degree she has? This company should develop a policy of a 2^nd check by another staff member. Also they need to let their personnel know they are required to answer if they are a MD, DO or a PA if they present themselves as one.

There are only a hand full here that know what they are doing. They have jacked up my arms repeatedly leaving bruising from pulling the needle in and out. I even had to tell one girl to get away from me and get someone else to re-​stick me because this girl messed my arm up so bad. Then they won’t let you donate again until the bruise is gone even if your other arm is fine.

I enjoyed my donation, frankly. Yes, it took about two hours to get to the actual donating, but it was my first time. Every staff member I encountered had a great attitude and was friendly and polite. I wish I could remember all of their names, but the lady who pricked my finger (Robin) was hilarious and made the process fun and comfortable.
The actual donating was conducted in a professional matter by friendly staff. I feel great!
I won’t name the other plasma center that I’ve repeatedly tried to donate at, but this one is FAR better by comparison! The other place made me wait 5 hours only to tell me that they couldn’t see me that day. Today they only made me wait one hour, but I wish they had been more upfront with me. They all acted like they were fast food workers. Both times, one of the ladies complained about how hungry she was the entire time I was there. Ugh. I’m so grateful that I gave CSL plasma a try and didn’t give up on the idea all together! Thanks again!

Staff is not very friendly or accommodating! They come up with lame excuses to defer you and don’t provide much in the way of resources. You’re better off going to the Tempe locations.

Staff is super friendly, especially Jennifer (MSA) and Peter (tech). First visit is long, but the next visits are 45 minutes or so depending on how hydrated you are.
This location is hands-​down less busy than both Tempe facilities. I recommend!
–Plasma donor since 2010–

CSL Plasma has several locations around the valley, this is their new Gilbert location which frankly appears to be in a better neighborhood than any of the Tempe locations. Inside is clean and new looking too. Right me t to Big Lots store.
For new donors (such as I was) expect to be there 2+ hours. You have to read a binder full of info, watch a video, screening tests with a technician where they prick your finger to evaluate your plasma levels, next a 56 questionnaire regarding your health history and testing your knowledge on some of the info in the video /​readings, next a health assessment is performed sort of like a mini physical, and finally if everything goes well they will clear you and send you off to the donation floor.
Everyone I encountered was professional until entering the donation floor which is the most crucial part in my opinion. They were understaffed for how many donors were in the room. And one female phlebotomist was talking about patients in Spanish to other employees. Very unprofessional. Another male employee was upset when a new donor was brought to the donor floor because it was closing home soon and he obviously wasn’t too thrilled to have another donor to prick & monitor.
Overall I’m not sure I would do this again. I had a negative reaction to the process, I got hot, nausea and tingling in the extremities. Not worth the discomfort if these reactions occur. Think wisely! Drink lots of water. And SPEAK UP if your feeling abnormal during the process. If I hadn’t said anything I would have likely passed out.