CleanChoice

My husband and I are stationed in Colorado and trusted our management company and the people they contract to manage it and the maintenance. After my renters moved out Clean Choice was contracted out to do a visual inspection of the home. I took this as a visual move-​out inspection and that they were going to document what was visually seen as damage to the home. My leave was granted and was able to come home for the holidays and went to see how the house looked. I was so surprised at the damage that was done and that Clean Choice had not «seen» or documented a lot of it.
The did document a small quarter sized stucco hole, but for some reason did not seen the larger hole next to the front door. They did not see that latches were adhered to the stainless steel refrigerator or that all the shelves were broken and some of them glued into the wrong places. The kitchen counter was burnt and bubbled as well as the buttons on the range.
The renters added a satellite dish and also cabled the front room of the house, to include drilling into stucco and drywall in and out of garage and in and out of the wall near the front door. There were small bolts holding cabling in place. The installed multiple components for an alarm system in the garage, laundry room and pantry causing tons of holes. We have three ceiling fans in the main living space. One was hanging lower and would not work. In fact, the bowl where the light was hanging off to the side. None of that was documented.
For the rooms; none of the windows open and in fact some of them were about to fall out of the casing with the touch of one finger. This house was built in 2006 and we lived in it until joining the Army, kit is not an old home. Some of the blinds had dark grey paint splattered all over them. There was paint all over the carpets, vents and candle wax on walls and carpet as well. There were three door handles, where the locks had been gouged out. None of it was documented.
Dog door that we installed into a wall was broken and the bottom of it completely gone and had kid’s shoes stuck in it (we have no children). There were dozens of clips drilled into the walls in the closet, pantry and hall closet. None of this was documented.
The backyard gate was hanging off, there was dog feces everywhere, missing screens and paint splattered over rocks and curbing. None of this was documented.
Since this is a rental for now, there was a lock box on the home. I had gone in to do some work on the house one day. Clean Choice contracted out some guys to come out to repair a few things. They did an ok job (door casing was sticking out after repair), but left with the key that was in the lockbox. I contacted Clean Choice and never heard back from them about where my key was, who it was with and when it would be returned. I called numerous times over a 2-​week period and no one could give me an answer. That same day a guy came out and I asked him what their protocols were as far as a visual inspection. I told him everything that was missed and he agreed that was in poor judgement and that HAL, the man who completed it, did not do it correctly. He rewrote a bid for damage, which I appreciated. I then come to find out that I was charged $ 45.00 twice for me requesting someone to go out and do a formal write up. I needed this formal write up, so I had proof of what I was charging my tenants for damage. Why the heck are they charging me because they did a poor job in the first place. If I had not been granted leave or had the money to travel home, I would have never seen all this damage to my house and would have been out $ 2447.60 in damages that was not documented.
I would never recommend this company to anyone for any reason or services. I would also never recommend that management company because they use Clean Choice. I pay people so that I don’t have to deal with this stuff, and I am still dealing with it after a month and in Colorado. They are overpriced for the services you get from them and their visual inspectors need retraining ASAP.

We have used CleanChoice for years and Jeff has been very good to work with. His company is responsive and they take feedback well. Our company has vended almost 300 work orders to them so we have a TON of experience with their service. The vast majority of the time we are very happy with the results. When we have issues with something they are quick to make it right.
I strongly recommend them for janitorial, carpet cleaning, and general maintenance work.

It has been my experience that carpet cleaning biz’s and used car salesmen often lay claim as alum to the same secondary educational institution; scam your sweet old grand mother on her death bed state university, or SYSOGMOHDBSU.
It is with my dukes up that I enter any interactions with carpet cleaning biz’s and car dealerships because you have to be prepared for a fight! I have never fully trusted carpet cleaners, I always feel like they are pulling a fast one on me by not cleaning all that well, not using an adequate amount of cleaner, and just taking advantage of my ignorance. I have had plenty of carpets cleaned that were back to their old crappy state just days later.
I called here (with my dukes up) and wanted to see if I could get an idea of price and what not. They answered all my questions and let me know what I would be looking at to get my carpets cleaned. Okay, that is just par for the course, good job. The guy came on time, got the job done quickly (4 bedrooms), about an hour and a half, and went on his marry way. Okay, again, par for the course.
Well the carpets are still going strong and look pretty good. Okay, still par for the course, right? Not when there are so many other companies out there that I doubt do the best they can and your carpets look like poo shortly after the job is done. Looks like these guys actually clean the carpets and actually use an adequate amount of cleaner! So after this experience, I will, at least for a bit, be putting my dukes away until another day.

Let me start out by saying that I have no complaints about CleanChoice and am super surprised by the other reviews after the service I just received. I don’t even often think to review places like this but I’m glad I did.
I had my sofa and carpet in my master bedroom cleaned and deodorized. The technician was very polite and friendly. He explained everything that he would be doing and got down to work very quickly.
The smelly dog odor in my carpet is gone-​zo (YAY!!) and my couch looks like new again! I couldn’t be happier. I will be using them in the future and would recommend them to others.

I called the phone number listed with the idea it was another company-«Above and Beyond» as recommended by Unilocalers. Then was told by a nice lady that Clean Choice merged with them. I went ahead and scheduled service as she said they would honor any price/​service on the other company website. (What company keeps paying for a website when the company is gone???).
Pros:
Tech showed up early as arranged, surveyed the rooms, applied pre treatment lifter agent and spot treatment spray. Steamed/​extracted all 3 rooms. Donned hospital booties and sprayed protectant in all 3 rooms. All in under 45 minutes. We turned on fans, heater, fireplace went to the movies and rooms were dry by the evening.
Cons:
Never vacuumed. Never offered to help move back furniture that I moved for him. At completion he had me pay with a credit card, sign the invoice and asked for my email stating it is company policy to NOT provide a copy of invoice or a receipt in home but it could be emailed later… WHAT??? It took 5 days and 3 phone calls to finally get an official receipt/​invoice with a transaction # from the bank.
Overall:
We’ve only used that other «CHEM”-co. But because of new carpet in 1 room we had to professionally steam clean it yearly to validate the warranty. Wife and I were pleased with the overall cleanliness and speed. Our child’s carpet looks good as new and still does over a week later.
I did get a phone call a few days ago asking about our experience. I did ask about the vacuuming and she did say «no» that isn’t part of the service offered. Odd as she said she would honor the price and services when I made the appt. The price was OK. approx. 750 sq. ft. for $ 123.00.
I might call them again, it was just little things that bugged me. But I must reiterate, the carpets look great.

I had my tile floor cleaned back in July of this year and to say the least I was very disappointed and slightly weirded out. I still need to find a trusted company to come redo the floor. This will be a long one, because it was just so, so weird in so many ways.
Because I was home alone with my baby, the technician first showed me pictures of his children. This would have just been a friendly exchange, except that he told me more than a few times he was their sole support. I realized later, it was to guilt me into not ratting him out for doing a crappy job — which actually sort of worked.
The room was empty with the exception of a couch which I told him slid easily across the floor so he could do the tile beneath it. He seemed annoyed that he had to move one piece of furniture in an otherwise empty room — something floor cleaners typically include in their services anyway. I offered to come move it for him when he was ready.
I pointed out high traffic areas and areas where things had spilled as you normally would for this type of service. He seemed to take that as an in to make excuses as to how those areas probably wouldn’t look clean in the end. He also told me the floor would still be very wet when he was finished and that I can feel free to «dry mop» it myself after he goes. What? I have had tile floors professionally cleaned in rental apartments where it looked like barnyard animals lived indoors, and they came out looking fresh and brand new. And the equipment, the same as he was using, left the floors pretty dry, so I was very confused by his statements.
When I asked about the safety of the fumes from the solvent he uses, he claimed it wasn’t fumey at all, said he uses it around his kids, again telling me he raises them alone. Once he began spraying it down and I had an instant headache from the fumes, I took my baby to another part of the house believing it to be unsafe. The technician seemed disappointed that I wasn’t going to stay and chat with him while he worked. It was uncomfortable.
I came down to check periodically as I hadn’t intended to leave him unsupervised in my home. One of the times he stopped working to chat with me and apologize for not having shaved that day, that I must think he looks like a bum. Wha-​What? I don’t care what you look like dude, just do a good job cleaning my floor and get out.
When it was all quiet I came to see how it was going. He had already loaded all of the equipment back into the truck, and by the number of black shoe prints on my wet tile (no he did not wear protective booties over his shoes), it had taken him a few trips to do so. He asked me for paper towels to wipe them up! Wha-​wha-​WHAT?
I walked around to inspect what he had done. It was completely impossible to tell if it any of it had been cleaned at all because it was dark from being still drenched in water. I slid the couch to look behind it. Bone dry. When I asked why he didn’t do that part of the floor, he shrugged saying, «Well it’s mostly done in here» trying to act cute, hoping I’d just let it go. WHAAAT? How about I only mostly pay you then, bud? I told him to get his equipment back in and finish the job I hired him to do. I slid the couch aside for him myself. Ridiculous.
I was so annoyed by the whole experience when he was leaving, again mentioning his kids — you think I’m tipping you, pal? I didn’t even realize he didn’t leave me a receipt. It took me this long to remember the name of the company to write this review.
I dried the floor with a towel, which came up with dirty black water on it, and everything looks like total crap. In the days to come, it became obvious there were patches of solvent he hadn’t even washed out, so the grout is black and sticky. UNREAL.
The only reason I used this company is because they could come the next day and I urgently wanted to set up that room. Bottom line is that you should not use them, you should wait for the company with the good reviews to be available, or you’ll end up paying twice for the service you need, like I am going to have to do.