Caribbean Pools and Spas

TOP MARKS FROM A TOUGH REVIEWER: 5 STARS.
Caribbean Pools of Arizona are receiving 5 Stars for their ability to perform on budget, on time and exceeding our expectations.
Canadians are not usually challenged to build swimming pools. Unless, of course, they are in Arizona. Having owned our home in San Tan Valley for five years and being attached to a community that has a gorgeous aquatic center, we had not planned on adding a pool until we experienced, through family, how much fun and convenient having our own pool would be.
Do not be influenced by the «special» prices of any pool builder, as that is just the starting point. As we found out there are so many variables to consider, including the dismantling of our existing landscape to allow the equipment access and to accommodate the new pool.
We interviewed and received proposals from six pool builders, all with good reputations. Virtually all the pricing was identical. Some builders recommend Hayward Equipment and the others Pentair but the process of building the pool and the equipment are similar. The unnamed company that we initially intended to hire scared us as their story changed dramatically and without apology at sign up time.
There were hiccups with Caribbean Pools, particularly as we were dealing with staff newly hired. We found that any changes after the fact absolutely needs to be accompanied with «change of order» forms. Do not just rely on your emails or texts, make sure it is in writing to your builder, on their forms.
Caribbean assigned a coordinator to schedule all our work and a superintendent to manage all construction on site. KATHI JOHNSON, our coordinator, was on top of our pool process all the time. She knew our hopes to have the pool usable by grandkids was a tight fit, yet she made it happen. When we noticed one expected change was not happening, she stopped the progress, got the changes implemented and restarted the construction immediately. Her checklist must be very detailed as it all happened as we hoped. Thank you KATHI.
Kevin, our superintendent, was often sitting in our driveway at 5:30 a.m. making notes and checking the progress. One morning I awoke to see him in the newly poured pool, strings stretched in all directions, checking depths, distances, etc all against the pool plan. Our own measurements are «spot on» to what was agreed.
Our decision to seriously negotiate with Caribbean was made based on the follow ups from our sales team. We would recommend Powell Parker without question. He listened to our dream, made practical and valued recommendations then presented us with a good plan for our backyard. When a tree that was not supposed to be removed, was whisked away by the excavator, Powell (and Kathi) championed our cause and ensured that the tree was replaced with a very good quality substitute. He accepted the assignment to return our yard to irrigated plants, low voltage lighting reattached and backfill complete. He was on the job the other day at 6:00 a.m., on his hands and knees with the landscapers, working to do what he said would be done.
Shout out to Bill Alber, the owner of Caribbean Pools of Arizona, for involving himself in our decision process and giving us his experience and advice on colors and finish. Bill attempted to make us realize that we would be tight to finish as we hoped but, he wasn’t counting on his crew because they were determined to make our summer trip with the grandchildren a summer trip where we would enjoy our pool.
Most pool companies do not want to get involved in the landscape side of the pool business but customers who are digging up an already finished yard need some reassurance that their yard will be restored. Our recommendations are that; if you are contemplating a pool in your already completed yard, make a plan as to how you will return the yard after construction is complete.
Thank you Caribbean, you have our support and very strong referral. Now it is pool time.

We recently bought a house in Gilbert that has a pool that was built by Caribbean Pools & Spas. The pool is three years and some of the equipment has failed and is no longer working. As a result of the failing equipment, the pool has a black mold problem that we has new home owners now have to deal with.
Unfortunately, Caribbean Pools doesn’t stand behind their product and when a house is sold the warranty is no longer valid, regardless of the age of the pool.
When I reached out and asked for help in some way, even if they could just let me know if the equipment might still be under warranty, I was told their warranty (Caribbean Pools) was now void and that they couldn’t help me. When I asked for some consideration based on the age of the pool, I was promised a callback that never happened.
Based on the build quality of the pool, the quality of the equipment they use, and the poor customer service, I would recommend considering other builders if you’re having a new pool built.

4 Stars due to our pool currently being in process. The process has been unique for us as we are first time home owners, but Caribbean has been accommodating to us. The review will be updated after the pool is built and we can see the final product.

After years and years of research I finally decided to take the plunge… No pun intended. Caribbean built my pool in July 2013. Had a great experience with the sales, finance, engineers, builders and even the people that show you how to get your pool up and running.
We only have one issue during the build of our pool which was we were supposed to get more decking then was roped off before the pour of concrete. We called our sales guy and it was absolutely no problem they came out and reworked the area the next day and it was to our satisfactory.
We had pea gravel in our yard prior to the pool which we move it all to one side and a little bit of disappointment after the pool build. Rocks, dirt and debris mixed into our gravel and some excess pipes and copper wire as well.
I called and complained because I didn’t expect you to landscape my yard but I expected my yard to look like it did before I gave it to you.
Overall a great experience and after basically interviewing every pool builder in a 50 mile radius of the valley definitely would go with them again if I ever had to get another pool built.

I wish that I could give out more stars! Here’s the scoop! We have a beautiful pool in our backyard that we love. Caribbean pools went above and beyond what we expected. We worked with Brian who is absolutely awesome. My daughter bought a home in Arizona that had a pool already installed by Caribbean Pools. We were certainly impressed with it, so naturally they were on our list of businesses that we would contact for an estimate. Brian worked with us and came up with a beautiful design for our newly built home. Despite some glitches along the way Brian ALWAYS made things right. And we are picky picky picky. Brian made sure that we were happy every step of the way going above and beyond. He even put up with an interrogation from our son who is a Master Pool Builder in Virginia. When my son asked me if I would have them build for us again we answered with a resounding «Yes»! I can’t wait for my son to see it in a few weeks. (Why, you may ask, didn’t we have number one son build it? He only builds gigantic commercial pools and lives in Norfolk, Va.)
Bottom line… My daughter just signed a contract for Caribbean to build a pool for her new house. Go forth in confidence that Caribbean will come in with a quality product for a good price and take good care of you at the same time. It’s great to know that there are ethical companies like Caribbean Pools in Arizona who understand the meaning of integrity!