Brakes Plus – Gilbert

Got some info on my review and seems the work done was reasonable and fair. My brakes seem to working just fine, quieter and with no vibrations. I’m not giving 5 stars because I do seem to need to apply more pressure to the brakes than I would like for new brakes. It didn’t seem to improve from before.

Avoid. They just destroy your car. Rear brakes were not even working after taking it in and told by Chase, with an extreme cocky attitude that is how it is suppose to be. We bought the car new and know what wrong feels like. Had to take to the Honda dealership service to redo their crap fluid flush (that left the brake lines full of air) and repair the wheel stud they felt they needed to destroy and not even show us (wheel stud was fine when we took the car to them). Should be out of business. Out of a bunch of money because of them. Will never be using them again!

I went to Brakes Plus yesterday for new brakes on both axels and an oil change. The service was outstanding. Chase helped me, and he was great. He explained everything in great detail and helped me to find the best options for my service. The pricing was very fair, the job was performed in a timely fashion, and the quality of the work was great. I had my brakes done at the dealership last time, and I can already tell that the work that I had done yesterday at Brakes Plus is higher in quality.

After reading the reviews, I decided to take my car to Brakes Plus. After a thorough inspection, I was told I need some serious repair on both my front and back breaks. The price was very steep at first, but after a bit on inquiry I was able to get around $ 100 off the total for a basic package. I am very pleased for their honesty and hard work. There is no question that I will be coming back!

Tried this place two-​three times with two different cars. If you can resist the possible up-​sale for added services, they do have very capable service mechanics. Rubio’s is close by if you need to hang out for a while.

I took my truck to Brakes Plus for the first time today because I had a coupon for $ 10 off of an oil change. I was thrilled to get a full synthetic oil change for $ 50 to include a free tire rotation. The customer service was nothing short of outstanding; I did not have my wheel lock key in my truck and after Tyler called to advise me, he was able to locate one in the shop and allowed me to keep it so I don’t get stranded anywhere should I have a flat tire. When I returned to the shop he physically showed me how bad my rear brakes were and already had a quote ready for me should I decide to have them replaced. I wasn’t ready to spend the money yet and felt absolutely no pressure to do anything that I wasn’t prepared for. Because of their excellent service, I will no doubt be a return customer and would recommend them to anybody! Chase and his team at Brakes Plus really impressed me.

OMG the staff and management here are fantastic
And reliable. Prices are very reasonable if not just
Outstanding .
They inspected my car and fixed it right the first time
I will refer them to everyone
Thank You Breaks PLUS.

We have been taking our car to the Warner Rd location of Brakes Plus for 4+ years now, and we have always received excellent auto repair service at great prices. Chase and his entire team there are very nice, trustworthy and are very knowledgeable about all aspects of auto repair.
They always take time to explain fully what needs to be done and why. Their estimates and the final amount we pay are always spot on.
If you are looking for a trustworthy, honest repair shop who will treat you right, take your car here.
David and Svetlana

I have been here three times with 2 separate vehicles that I have. I have always had everything fully explained to me. I do about 85% of repairs/​maintenance on my own vehicles but there are times when I cannot do some things. I am fairly knowledgeable about vehicles and never felt that I was being scammed by this company. I would have no problem coming here again when I need to get repairs or maintenance done that I cannot do myself done.

I took my vehicle into this location to have the Rack and Pinnion replaced and they replaced the Rack and Pinnion without even checking the bushings or telling me they needed replacement. A month later the car was making noise and I toopk it to a different shop to check it. They found the bushings were completely missing and the rack was loose from the previous shop (Brakes Plus), AND the control arm bracket that was removed from Brakes Plus to install the rack, was not even hooked back up and just hanging there, Thus the loud thunk whenever I turn or hit a bump. This car has never made any noises prior to taking it to them and when I went back, theye gave me every excuse they could to not repair it. Old, Worn, Not From Us, Shocks, Struts, Brakes, Whatever they could get away with. DO NOT GO TO THIS SHOP IF YOU VALUE YOUR CAR OR YOUR LIFE. THEY DO NOT KNOW WHAT THE HELL THEY ARE DOING AND ARE CROOKED AS A 3 DOLLAR BILL.
I DONT KNOW HOW THEY CAN GET AWAY WITH THIS PRACTICE. SOME PEOPLE ARE JUST PLAIN STUPID…

Went back to this location after staying away for over 2 years when I found out previous managers were no longer there. I went in for service and informed the service man I wanted to use a competitors coupon. He rudely said that the manager was on the phone and he had to ask him. 10 minutes later, he came out and said «what is it», I informed him that I wanted to price match a competitor and he said very rudely I had to go get the coupon. I left and now for sure I will never again return!!!

If people would take 5 minutes to read reviews they could save hundreds by avoiding these rip off artists. They are the classic auto repair scammers. Took my car in for one of their coupon specials and got a call an hour later saying I needed $ 450 in repairs. Rotors were shot the manager insisted — could not be turned, plus a couple of other things. Went round and round with the guy and finally just told him to do the work in the package price. After he told me they wouldn’t warranty the job, I told them I didn’t care — just do it. (I know, I should have just taken the car someplace else).
Well it’s a year later and the brakes have operated flawlessly. Had them checked at another repair place after I regained my senses and they said the rotors were in great condition. I wonder how many people fall for their scam.

I went in a few months ago to have them replace a fuse because my headlights were out. The mechanic at the front desk stated that there was a problem with the wiring and he’d have to have it looked at so they could find which wire needed replaced. He quoted me an hourly rate and didn’t know how long it would take to find. I went with my gut and took it to a gas station garage instead, they replaced my fuse and my lights have worked ever since.
These guys are scammers. Don’t trust them with anything but an oil change.

We brought our Saturn in here once but never got past the front counter because the manager, (I’m pretty sure his name was Adam), was so ungodly rude that we left. I am pretty certain his name was Adam, although it could have been Robert like the other user said. He had dark hair, a handle bar mustache and shaved his arms. I actually called corporate on his ass regarding his nasty attitude problem and was given a freebie. This was in 2005 and although it was a while back, it’s turned me off from this place forever.

completely terrible. they misdiagnosed a bad radiator as a bad hose and charged me for it. plus they broke something on my car and didnt apologize citing that it was time for it to break. ridiculous. horrible service. david at the desk manages to be monotonic and condescending at the same time. robert the manager doesnt return calls. would never trust these guys again.

I brought my Isuzu Rodeo into this location of Brakes Plus during the first week of January 2010 because I received a coupon in the mail and had heard the radio commercials.
Everything started off great. I was greeted by a nice guy named Kenny. I explained to him that I heard some squeaking and minor grinding when I slowed and asked him to check my brakes. I told him that I had just had one set replaced within the previous 6 months by Big-​O but couldn’t recall which set.
I left the car and went to the movies with my wife. About 2 hours later Kenny called and told me that I needed to replace front and back brakes and that my shocks where shot and needed to be replaced.
By this time I had already run home (prior to the movie) and checked my Big-​O receipt to see which set had been replaced. It was the front brakes, in June 2009. So when he told me both needed to be replaced I again told him they had just been replaced within the past 6 months.
He said the pads were completely cracked and that he was authorized by his manager to do a core trade-​in which would save me $ 20 – 30 if I wanted to just avoiding having to deal with Big-​O and have Brakes Plus replace the brakes.
At this point I had no reason to distrust Kenny so I was completely livid with Big-​O. I chose not to replace the front brakes because I wanted to take the car back to Big-​O, slam my keys on the counter and yell WTF! I did choose to have the back brakes replaced but passed on the shocks because it wasnt in the budget.
Brakes Plus finished with the car at nearly 5pm (I dropped it off at 10am) and I drove straight to Big-​O. After a brief unpleasant exchange with the store manager they pulled my Rodeo into the shop immediately and with me standing right there pulled the wheels off and extracted the brake pads.
Nothing. The brake pads were in great shape. No cracks, no unusual wear. Nothing. I was so embarrassed I wanted to crawl under a rock and hide.
At that point I asked them to inspect my shocks. They were fine. Told me I probably had another 10−15K miles left on them.
Argg! Did I really even need back brakes? I have no idea. Either way, this is a customers greatest fear when their car needs work, being taken advantage of by the mechanic. The behavior is unethical and unprofessional. I’m still trying to decide whether I should contact the Better Business Bureau or not.
If you need brakes, take your car any place else but Brakes Plus.